Denise Law
Denise Law at Fred Martin Nissan
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Denise Law | Page 5

Service Manager

Fred Martin Nissan

3388 S Arlington Rd
Akron, OH 44312

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4.9
154 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

24 yrs, 4 mos

4.9

154 Reviews

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154 Reviews of Denise Law

February 19, 2021

Dealership Rating
Employee Rating

Was not expecting a car that’s only 3.5 years old to have a heating issue. The people and staff were great and quick at getting the part fixed More

by JR1423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 23, 2021

Fred Martin Nissan responded

We are happy we were able to assist you. Thank you for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 23, 2021

Fred Martin Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

February 18, 2021

Dealership Rating
Employee Rating

If I could give negative stars I would. Tell you one thing needs fixed that's not covered so it's out of pocket, yet it's fine. Try to charge hundreds of dollars for basic repair test. Please, go anywhe More

by SJOHNSON962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Patrick Hine , Nate Anderson

Feb 18, 2021

Fred Martin Nissan responded

Hello- we are sorry you had a one-star experience here. Your power steering line was leaking and not covered under your extended warranty. You also complained of an oil leak that we could not verify. We recommended an engine oil consumption test, and would provide the results to your extended warranty so that they could evaluate and decide whether to cover the repair. Your diagnostic fee was waived on your visit, and you only were charged for an oil change. We feel like we did our best to provide excellent service and we are disappointed that you do not agree. Thank you for your comments.

February 17, 2021

Dealership Rating
Employee Rating

Everyone was pleasant, oil change took no time at all. Could have more comfortable chairs in waiting area. Too many surveys don’t need for every service. More

by Michelle.toris
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine, Dave Reeves , Nate Anderson

Feb 20, 2021

Fred Martin Nissan responded

Hi Michelle! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day!

February 17, 2021

Dealership Rating
Employee Rating

Simple and quick service. I appreciate the follow up and the focus to ensure my vehicle is running safe. Thank you and keep it up! More

by MELINDA
Recommend Dealer
Yes
Feb 20, 2021

Fred Martin Nissan responded

Hi Melinda, thank you so much for your positive comments about Fred Martin Nissan, Llc! We look forward to your next visit! Take care!

February 17, 2021

Dealership Rating
Employee Rating

Good and friendly people. Service was on time and well informed. Was notified of anything that needed attention. Have gone to this dealer because I like and trust them. More

by COFCANTERBURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine, Dave Reeves , Nate Anderson

Feb 20, 2021

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2021

Dealership Rating
Employee Rating

Everything was perfect! Everyone is always so friendly. The service was just as I expected, great! I will tell my friends to shop at your dealership. More

by Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Clay Moore

Feb 13, 2021

Fred Martin Nissan responded

Thank you for your review! We are happy to hear you had a great experience!

Feb 15, 2021

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 15, 2021

Fred Martin Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Nissan, Llc! Feel free to reach out to us if you need anything. Have a wonderful day.

February 10, 2021

Dealership Rating
Employee Rating

I had my car in for the same problem twice. Each time I have been in there and this is my third car I have bought from you I dread the service part because Patrick is not friendly at all! More

by LSDEDWARDS42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Patrick Hine , Nate Anderson

Feb 11, 2021

Fred Martin Nissan responded

We are sorry to hear you had a negative experience and have forwarded your review to management to look into the situation. Our service manager Denise Law will be reaching out to you soon, if not please give us a call at (330) 734-3913 with details of your visit. Thank you.

February 10, 2021

Dealership Rating
Employee Rating

Has Good work done. Nice people. Got new tires and other service work done. Ended up being less time then ordered . Even provided a rental vehicle. More

by ABCHLOE55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine , Nate Anderson

Feb 11, 2021

Fred Martin Nissan responded

We are happy to have been of service. Thank you for your review!

February 10, 2021

Dealership Rating
Employee Rating

Everyone was fantastic.....Very polite and courteous Everyone was fantastic..... Very polite and courteous throughout visit. They checked on me frequently and made sure I was comfortable. They informe More

by SESCHLARB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine , Nate Anderson

Feb 11, 2021

Fred Martin Nissan responded

Seschlarb, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 09, 2021

Dealership Rating
Employee Rating

Fast and friendly service you can count on soon as you pull in service area someone is there to help you once your inside friendly faces tv and refreshments waiting for you More

by CHERESEJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine , Nate Anderson

Feb 10, 2021

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

Feb 12, 2021

Fred Martin Nissan responded

Hello, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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