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Denise Law
Denise Law at Fred Martin Nissan
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Denise Law

Service Manager

Fred Martin Nissan

3388 S Arlington Rd
Akron, OH 44312

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4.8
154 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

24 yrs, 2 mos

4.8

154 Reviews

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154 Reviews of Denise Law

August 25, 2023

Dealership Rating
Employee Rating

Fast, convenient, and pleasant customer service. The work was done correctly. Waiting area I was clean, with fresh coffee More

by Bud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine, Dave Reeves, Amy Bailey , Vicki Kuhns

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Aug 26, 2023

Fred Martin Nissan responded

Thank you, Bud, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 24, 2023

Dealership Rating
Employee Rating

Excellent service. Patrick is a pro. Always done on time and customer support is great. Always a pleasure to do business with Fred Martin! More

by JONATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben Easterling, Patrick Hine, Josh Morosko, Cleveland Frost, Jeremy Lynch, Joe Lamtman , Vicki Kuhns, Clay Moore, Tony Sinclair

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Aug 25, 2023

Fred Martin Nissan responded

Thank you for the kind words! We're happy our team has been able to help out. Thank you for your business and we look forward to seeing you again!

July 04, 2023

Dealership Rating
Employee Rating

Brandon was nice and treated me with kindness. Joe was nice too I will be telling my friends and family to come hete More

by shellybrockley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Maas, Rich Wilson, Patrick Hine, Josh Morosko, Dave Reeves, Amy Bailey, Jeremy Lynch, Joe Lamtman

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Jul 04, 2023

Fred Martin Nissan responded

Your feedback and rating mean a lot to us, Shelly. Thank you for choosing Fred Martin Nissan and for helping to spread the word about us

June 30, 2023

Dealership Rating
Employee Rating

Excellent customer service. Very nice and professional staff. Competitive price. Very nice environment. Overall excellent service experience. More

by SCHANDLER4308637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Wilson, Patrick Hine, Josh Morosko, Cleveland Frost , Vicki Kuhns

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Jul 03, 2023

Fred Martin Nissan responded

Thank you so much! We're glad our staff we able to impress! Thank you for your business and we look forward to your next visit!

December 17, 2022

Dealership Rating
Employee Rating

Everything was pretty good, only thing is maybe better communication, i had to call twice for update. Everybody was friendly More

by Mikem3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Hine

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Dec 18, 2022

Fred Martin Nissan responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

December 14, 2022

Dealership Rating
Employee Rating

Everyone was nice very informative and patient. I recommend bringing your car here for all your car needs. More

by Vicaszeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Maas, Rich Wilson, Patrick Hine, Dave Reeves, Amy Bailey, Jeremy Lynch, Joe Lamtman , Alecia Benninger, Jamie Frost

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Dec 16, 2022

Fred Martin Nissan responded

Hi Vicaszeen, thank you so much for your positive comments about Fred Martin Nissan, Llc! If you have any further questions, please give us a call. We're always happy to help!

November 13, 2022

Dealership Rating
Employee Rating

Always thought the Murano was a beautiful car! Got the chance to lease one three years ago. Thank you Ben! Love it so much we paid the lease off and now it’s Mine! Has been great having all the ma More

by HELEN_POOL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Holly Rhodes, Ben Easterling, Rich Wilson, Patrick Hine, Dave Reeves, Amy Bailey, Jeremy Lynch , Alecia Benninger

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Nov 14, 2022

Fred Martin Nissan responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new Murano, and we look forward to continuing to serve you in the future!

May 30, 2022

Dealership Rating
Employee Rating

Very professional and honest. Completed all necessary repairs as expected and on time as per estimate I received More

by Timothymccristall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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May 31, 2022

Fred Martin Nissan responded

Thank you, Timothy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

December 21, 2021

Dealership Rating
Employee Rating

Friendly but my car is dry having the same issues when the gas level says low and 87 miles it cuts off . Such a hazardous vehicle. No warning low fuel then the power dies!!!! More

by Loradmontgomery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Rich Wilson

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Dec 21, 2021

Fred Martin Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address your remaining concerns. Please contact our Service Department, and either ask for your Service Advisor, Rich, or the Manager, Denise Law at 330-644-8888.

Dec 23, 2021

Fred Martin Nissan responded

Hello- The current issue with your vehicle has nothing to do with the repair we completed. You came to us with service issues while out of state where the vehicle was not recognizing when the gas tank was full. We diagnosed your vehicle was in need of an instrument cluster and got Nissan corporate to cover a portion, and your selling dealership in Connecticut to cover the rest despite being out of warranty. This was out of goodwill, and at no cost to you. You brought your vehicle in a few days later believing this was still happening, and we explained to you that it is very common for a gas tank to read full for about 80 miles until the gauge starts to drop. Weeks later after you returned home, you called with a totally unrelated issue. You are out of state, out of warranty, and we were not the selling dealership of your vehicle. We advised you to work with your selling dealership or locate a mechanic in your hometown. We went above and beyond to address your issues, and we do not believe your current issue is related at all to our repair. We wish you all the best in getting your vehicle properly diagnosed and repaired. Thank you.

December 17, 2021

Dealership Rating
Employee Rating

Our sales person, Holly, is on top of everything. Very helpful and knowledgeable. The service is always top notch. More

by GOOFYGRIZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Holly Rhodes , Jamie Frost, Vicki Kuhns, Richard Luklan, Brandon Murgatroyd, Tony Sinclair, Ashley Wills-Moore

Helpful
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Dec 18, 2021

Fred Martin Nissan responded

Thank you so much for choosing Fred Martin Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance!

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