Denise Leigh | Page 3

Denise was wonderful. Very professional and knowledgeable. I had bought new tires and had a front end alignment. They were unable to complete it due to an issue with my f Very professional and knowledgeable. I had bought new tires and had a front end alignment. They were unable to complete it due to an issue with my front driver's side tire. I brought it in for service. Had it check and was told it was fine. Went back where I got my tires and was told it was not. Had to go back to the dealer and they needed to replace the tie rod. And actually you charged me for the front end alignment that couldn't be completed in the first place. So I paid twice for a front end alignment. Not sitting well with the me More

by Barnzy Verified Customer Verified Customer

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I scheduled a diagnostic appointment for a check engine light and I thought it would be assessed the day of my appointment but the shop didn’t have time to get to it, so now it’s the weekend and the part w light and I thought it would be assessed the day of my appointment but the shop didn’t have time to get to it, so now it’s the weekend and the part won’t be delivered until Monday. I had plans to dive 2.5 hours north for a few days of vacation, but I’m not certain my car will be ready for my trip. Disappointing. I had to call late in the day to ask for an update the day of my appointment, only to find out it wasn’t even looked at. Frustrating because I don’t have a second car and I have to work. Renata is great though, she’s very personable and understanding. I enjoy interacting with her, she gets what you’re going through and does her best to help. More

by mjsawyer08 Verified Customer Verified Customer

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As a first time customer, I was extremely pleased with my 5 star experience. Denise was very knowledgeable, professional, and responsive to my questions. She kept me updated and graciously walked me out to m 5 star experience. Denise was very knowledgeable, professional, and responsive to my questions. She kept me updated and graciously walked me out to my car when my service was completed. I called back as I forgot to order touch up paint and she took care of having ready for me to pick up. Flawless and perfect experience. More

by HI2MAC4 Verified Customer Verified Customer

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Purchased a XT6 Sport for my wife at Colonial , best decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pre decision as I was shopping around when I spotted this car online, it was at Colonial. We were met with professionalism, courtesy, and not typical pressure from car salesmen. They worked with respect and actually listened to what we wanted , then delivered painlessly and perfectly. After driving the car for a few days we noticed a factory defect in the passenger seat leather, we notified Colonial and brought the car in . It took some time as it was the manufacture but Colonial kept at it until the issue was resolved . We only buy American cars and Cadillac is the best , Colonial is unquestionably the best dealer in New England . Highly recommend this team if you are in the market for a Cadillac ! Daniel More

by danielzobrien Verified Customer Verified Customer

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Service Dept. and Denice go above and beyond. She always keeps me informed as to the status of the repair and estimated completion time. and Denice go above and beyond. She always keeps me informed as to the status of the repair and estimated completion time. More

by alan37 Verified Customer Verified Customer

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I have a problem and am still waiting to hear back from a person to have a warranty issue fixed. person to have a warranty issue fixed. More

by hvig Verified Customer Verified Customer

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The work that Renata Starbarch does is OUTSTANING. She works great with the customers and the service people She works great with the customers and the service people More

by BILLYC7 Verified Customer Verified Customer

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They did a great job and quick and fast got me out in one hour hour More

by ABRESTIANO Verified Customer Verified Customer

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Always a pleasant experience. Alex (GM) is always accommodating and the Service Department is always on point Alex (GM) is always accommodating and the Service Department is always on point More

by debbin1 Verified Customer Verified Customer

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Renata in service is Outstanding! She is truly top notch The service was great too She is truly top notch The service was great too More

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