Denise Rice | Page 38

Bad..This dealership was once very good but except for Ted and Susan it is so poor I do not want to return. Since I bought the car there I do not any alternative. Ted and Susan it is so poor I do not want to return. Since I bought the car there I do not any alternative. More

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I was assisted by Jesus Jimenez and Denise Rice when I visited the dealership. They took great care of me. Many thanks to you folks. I was in and out with a loaner car within 30 minutes. visited the dealership. They took great care of me. Many thanks to you folks. I was in and out with a loaner car within 30 minutes. More

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I would like to thank to Denise rice and Jesus Jimenez for the great customer service, very professional and friendly people, I took my car for a front bumper repair and I very satisfied with every detai for the great customer service, very professional and friendly people, I took my car for a front bumper repair and I very satisfied with every detail in my car. I highly recommend Manly Honda!!!! Thank you guys.. More

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America made certain that my tire rotation instructions were delivered to tech as well as the replacement pin for protective oil pan skid plate. I have had tech's (not Honda) not follow proper OEM rotation were delivered to tech as well as the replacement pin for protective oil pan skid plate. I have had tech's (not Honda) not follow proper OEM rotation directions for my tire type. Denise quickly had me in a rental car to minimize my wait time for returning to work. I was put in the same car type that I drive making it very easy to adapt. When I came in to pick up my car I was very happy to find that the rotation had been done correctly. The only thing that was incorrect was the service tech put the previous days date in place of the actual service date on the service sticker. No big deal! The oil change coupon that I used made the service cost comparable to other shops and the service was excellent. More

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These two who assisted me were both TOP NOTCH !!! Very Professional as well as very personalable....great sense of humor !!! Got me in/out in a record time , saw to my needs and answered all my questions Professional as well as very personalable....great sense of humor !!! Got me in/out in a record time , saw to my needs and answered all my questions . VERY HAPPY WITH SERVICE....Luv you guys ( & Gal ) !!! Thank you . More

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I brought in my 2014 Honda Pilot for 120K service. I was really impressed with the COVID 19 set up, and how well the process worked getting us in. Ron helped get us through the fine points and Denise (I bel really impressed with the COVID 19 set up, and how well the process worked getting us in. Ron helped get us through the fine points and Denise (I believe it was Denise) got us our rental car. Usually Jennifer handles it at the desk, and does a great job juggling cars, people, mileage, etc., so I was impressed how well Manly had it all together. They kept our car over night and Saturday 11/7 we came back in about 2 pm or so to pick up. - Here's where I'd suggest some improvements - 1. There were no Manly employees in the drive up area and 2 other people were waiting who hadn't spoken to anyone yet either. Same set up as Friday - one table for drop off/registration and one for Rental car pickup and, apparently service pickup too. **** I'd suggest changing the sign to include BOTH Rental and Service pickup - otherwise it seems like the one table on the left is the one to stand at. Both people before us were unsure of what to do too, I knocked on the window and saw Ron was seated working and apparently he and one other person were the only ones working that I saw. **** While I was waiting about 15 minutes the Service dep't took the rental car and drove it away. I guess it was them, it looked like an employee. As they got in I said I was returning it and they drove it away. This became an issue later, as Ron had no idea I'd returned it. He was gracious, and I signed on the form he had I'd returned it but no one did a walk around or check up of the condition. I had filled it up and had a receipt for it, but the car was already gone and parked. This happened once before during normal years, pre-COVID 19, in the hustle of a lot of customers driving up and out and Jennifer handled it graciously although it puts the Rental car associate in a difficult position, I'd assume, but again - they handle it all well. Id suggest a procedure that gets the car checked in and looked at before it gets driven away. I know it gets very busy there so I'm not sure what's practical. Saturday it wasn't busy. **** After we drove away up the road I saw the rear wiper blade sticking up - I went to put it back in place and it fell off, looked like the bracket holding it on had broken and fallen off. At first I thought the car hadn't been through the car wash, which Manly always does but after looking closer after I called Ron, it may have been but the windows were still pretty dirty. I wasn't real happy, mostly because I hadn't had anyone do a walk around with it and go over the work done, at the car, which we can usually do when it's pulled up. Again - Ron was very kind and attentive and deserves 5 stars but he appeared alone and juggling a lot at once. When I called back he said they'd make it right, he'd note it in the record, and Manly would repair it as soon as I could get back in. Overall - excellent people and our Pilot is still running like a top. More

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Altho the service area was busy, we arrived at our appointment time and were taken care of quickly and pleasantly. We requested & received a loaner vehicle and left the service area to run some erran appointment time and were taken care of quickly and pleasantly. We requested & received a loaner vehicle and left the service area to run some errands. We returned a couple of hours later, turned in our loaner, and waited for about another hour and soon our car was ready. The recall issue had been taken care of, and the car had been checked over. Everyone seemed busy but also pleasant and helpful; the two people we had most interaction with and deserve credit were our service advisor, Jesus Jimenez, and Denise Rice. Thank you, Manly Honda. More

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Major help in a stressful time. I needed a last minute rental and they were on top of it! Amazing and hard working people. Recommend!! rental and they were on top of it! Amazing and hard working people. Recommend!! More

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Bill Robertson, who was out having surgery, usually assists me, and he is great. Jeff was 100% up to the task and was so helpful and personable and on top of everything. Jose was was also very proactiv assists me, and he is great. Jeff was 100% up to the task and was so helpful and personable and on top of everything. Jose was was also very proactive and helpful. Super nice guys. I aso appreciate the safe social distancing setups that were in place. And thank you so much for washing my car! More

by ANNALOG10 Verified Customer Verified Customer

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Jennifer and Denise were so helpful! They, along with the rest of the wonderful people in the service department, are the reason I'll always choose Manly Honda for my car repairs. rest of the wonderful people in the service department, are the reason I'll always choose Manly Honda for my car repairs. More

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