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Dennis Calcaterra
Dennis Calcaterra at Palm Chevrolet

Dennis Calcaterra

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

4.6
86 Reviews
4.6

86 Reviews

Write a Review

86 Reviews of Dennis Calcaterra

January 22, 2026

Dealership Rating
Employee Rating

Upon arrrival my tech was busy and rude once a fellow employee mentioned I was there for her. After a few minutes waiting the other tech helped me out and I asked him to change my service tech to him. My More

by Amanda B
Service Time
Recommend Dealer
No

Other Employees Tagged: Franchesca Osorio

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Jan 22, 2026

Palm Chevrolet responded

Thank you for taking the time to provide your feedback, Amanda. I understand that consistent attention from your assigned service technician, accurate service work, and transparent pricing all contribute to a smoother experience. Comments like yours help me evaluate the overall service experience at Palm Chevrolet and highlight areas for improvement. If you’d like to continue the conversation or share more about your visit, please feel free to contact us directly. Your input is important as we work to enhance every customer interaction. Sincerely, Wayne Bogle Parts and Service Director

December 29, 2025

Dealership Rating
Employee Rating

My man that checked me in was very helpful. He showed me and told me how to work some of the phases in my car that I had not been shown how to do. More

by WILLENEBURBACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Palm Chevrolet responded

Thank you for your kind words, Willene! I'm thrilled to hear that our team member was helpful in showing you how to use the features in your vehicle. At Palm Chevrolet, we strive to ensure our customers feel confident and satisfied with their purchases. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

December 23, 2025

Dealership Rating
Employee Rating

Dealership was fair, I don't like going back and forth with financing. Most customers would appreciate bottom line, if you can then do it if you can't the go somewhere else. Aaron wasn't there for purchas More

by ericjones46
Recommend Dealer
Yes

Other Employees Tagged: Aaron Jersey, Franchesca Osorio , Parts dept needs improvement they were uninformed so they appeared unorganized

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Dec 24, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Eric. We appreciate your feedback regarding the financing process and understand that a straightforward approach can be beneficial for many customers. We're glad to hear that Aaron provided you with the necessary information for your purchase and that you enjoyed the video chat feature! If you have any further questions or need assistance, please feel free to reach out to us at Palm Chevrolet. We look forward to serving you again! Best, The Palm Chevrolet Team

December 12, 2025

Dealership Rating
Employee Rating

Molly was a true delight to do business with. She handled us with ease. She is such a nice person. Referring my friends to her. More

by Ginaroig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angel Beauchamp, Sven Reiter, Molly Negron

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Dec 12, 2025

Palm Chevrolet responded

Thank you for your review, Gina! We're glad you had a great experience with Molly at Palm Chevrolet. She truly is a delight to work with. We appreciate your referrals and look forward to welcoming you and your friends back in the future. Best, The Palm Chevrolet Team

November 30, 2025

Dealership Rating
Employee Rating

Great quick service, in and out. A must to go to for your service needs. More

by Sunshine365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Daniel Mullener, Scott Kelly

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Nov 30, 2025

Palm Chevrolet responded

Thank you for your kind words! I'm thrilled to hear that you had a great experience with our service at Palm Chevrolet. We appreciate your recommendation and look forward to assisting you with your service needs in the future! Sincerely, Wayne Bogle Parts and Service Director

November 09, 2025

Dealership Rating
Employee Rating

Something went wrong with the oil change. We drove 12 miles home from the dealer Thursday. My wife noticed an oil smell on the way home. I didn't see any obvious issues at the time. We didn't More

by webbseven
Recommend Dealer
No

Other Employees Tagged: Franchesca Osorio

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Nov 09, 2025

Palm Chevrolet responded

Thank you for your feedback. I understand the importance of clear communication and careful service during routine maintenance. Your comments about the oil change and the follow-up process are valuable to Palm Chevrolet as we review how these situations are handled. I will look into this matter to ensure our communication meets our standards and better serves our customers. Sincerely, Wayne Bogle Parts and Service Director

Nov 09, 2025

webbseven responded

What is my next action? How do I get the truck back to the dealer to get a proper oil change and have it checked for possible damage?

October 26, 2025

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Employee Rating

I NEVER HAVE A PROBLEM WITH PALM. THE STAFF TAKES GREAT CARE OF ME. I AM GOING TO MISS RICK AND MIKE. More

by CATGB75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Scott

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Oct 26, 2025

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences with us at Palm Chevrolet. It's great to know that our staff has taken great care of you. We'll be sure to share your kind words with Rick and Mike. We look forward to seeing you again soon! Best, The Palm Chevrolet Team

October 16, 2025

Dealership Rating
Employee Rating

No problems with Service and timing. I’m very happy. and will recommend other people to the service. More

by ocala526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franchesca Osorio, Daniel Mullener, Scott Kelly

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Oct 16, 2025

Palm Chevrolet responded

Thank you for your feedback! I am glad to hear you had a positive experience with our service at Palm Chevrolet. Your recommendation means a lot to us. We look forward to assisting you again in the future. Sincerely, Wayne Bogle Parts and Service Director

September 07, 2025

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Employee Rating

Unable to fix problem. They said that they hear the noise it’s making and that it shouldn’t be making the noise but they can not find where it’s coming from. Told me to jus More

by ryanyesryan2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John McMichael, Brandon Maynard, Jason Sanabria, Scott Mills, Mike Gonzalez, IL Park, Franchesca Osorio, Daniel Mullener, Scott Kelly

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Sep 08, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us, Ryan. I understand your frustration regarding the noise issue with your vehicle. At Palm Chevrolet, we strive to address all concerns thoroughly, and I appreciate your feedback regarding our service team’s response. I encourage you to reach out to us directly so we can further assist. Your satisfaction is important to us, and we want to ensure that your concerns are addressed properly. Thank you again for your input. Sincerely, Wayne Bogle Parts and Service Director

Sep 08, 2025

ryanyesryan2020 responded

I have reached out to you >directly< MULTIPLE times and brought the truck in MULTIPLE times, Only for you to tell me you can not hear the noise.. after I tell you you have to drive it for 20 or so min for it to warm up and then the noise always starts, but yet you tell me you can not hear the noise so I pick the truck up and THEN on my way home 20 min after driving it the noise starts like I said it would. So the last time we brought it in we warmed the truck up so it was making the noise, had a representative from your location get in the truck with me and went for a drive, and guess what, you all acknowledged the noise and after a few days of you having it, came back with- yes we hear it but don’t know what’s wrong so keep driving it until it gets worse then come back. what?! I bought the truck from you guys with a warranty thinking I would be covered, but what a joke the service department is. YOU should reach out to me directly to resolve this! I reached out to you directly already by bringing the truck to you Multiple times ! Sad thing is, this is my fifth Chevy I have bought from your location and your sister location over the years. But now, xxxx the next one will be a doge or ford from a dealership that will take the time to drive the vehicle and figure out what the problem is! Not just “yeah we know there is a problem but can’t figure it out just wait for it to get worse then come back!” What! It’s like I bought this truck from a buy here pay here dealership! But by all means, YOU reach out to ME directly to figure this out, I have already done too much on my end.

August 18, 2025

Dealership Rating
Employee Rating

Friendly, very efficient. They bring their “A” game with every experience. This is a very well ran dealership. More

by TOWERS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John McMichael, Brandon Maynard, Rick Davis, Mike Gonzalez, Franchesca Osorio, Daniel Mullener, Scott Kelly, John C. Zurakowski, George Foster

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Aug 18, 2025

Palm Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your kind words about Palm Chevrolet and am thrilled to hear that you had such a positive experience with us. Our team strives to bring their “A” game, and it’s great to know that it shows. We look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

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