Dennis Gebhardt | Page 40

This review is for Handy's Downtown- my experience was fantastic. Excellent customer service, knowledgeable, trustworthy team. Drove up from Middlebury because I researched this make and model and their fantastic. Excellent customer service, knowledgeable, trustworthy team. Drove up from Middlebury because I researched this make and model and theirs was the best value around. What a find! The car was in excellent condition, Kevin and the team gave me a fair deal on my trade, made the process easy, made sure I was happy in every way. Dennis (finance manager) patiently talked me through my options and made sure I understood all the details, because he wanted me to be comfortable with the purchase. Several days later and still completely satisfied. It was like stepping back in time to a dealership where customer satisfaction and reputation still really matters to them. Such a refreshing experience- I would recommend a visit to anyone looking for a great deal on a nice vehicle. You'll actually have fun! More

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My Handy Toyota experience was outstanding when purchasing my new Tundra. They are super efficient and make things super easy and comfortable. I dealt with Donovan and Dennis and couldn't be happie purchasing my new Tundra. They are super efficient and make things super easy and comfortable. I dealt with Donovan and Dennis and couldn't be happier! Thanks again guys for a great experience and my new ride! More

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We have bought 2 vehicles from Nick, and we got amazing deals and perfect customer service from him both times. He went above and beyond for us. It's safe to say that he has earned himself a pair of loyal deals and perfect customer service from him both times. He went above and beyond for us. It's safe to say that he has earned himself a pair of loyal customers for life! More

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This is my fourth vehicle from Handy and second from Samantha - always a pleasure doing business there both in the dealership department and in the service department as well. Go see Samantha, she can g Samantha - always a pleasure doing business there both in the dealership department and in the service department as well. Go see Samantha, she can get you into the vehicle you want! More

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Twenty years ago I purchased a 4Runner for my business from Handy Toyota. The dealership was able to locate the exact model/color I wanted so I drove four hours to do business with them. They were wonderf from Handy Toyota. The dealership was able to locate the exact model/color I wanted so I drove four hours to do business with them. They were wonderful to deal with in every way, so it was well worth the drive. Fast forward to 2021 with a more challenging request... to find a Venture Series olive green 4Runner, an extremely limited edition in the midst of a pandemic shipping nightmare. One Toyota sales consultant in NY told me chances of finding one would be like finding a unicorn. Ali Kamal, and Adam & Joe Luneau worked their magic, finding perhaps the only such creature not spoken for in the US. They jumped through hoops to get it and I am so grateful!! They were incredible every step of the way, a true integrity-based dealership. It’s been nearly a year and 30,000 miles later and she is still going strong – so thrilled! Thank you Handy Toyota for once again going the extra mile! More

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We were very pleased with all aspects of our purchase of our used Toyota Tacoma. All of your staff was very professional & informative. Andrew Brace from the S. Main St. dealership had worked with us pr our used Toyota Tacoma. All of your staff was very professional & informative. Andrew Brace from the S. Main St. dealership had worked with us previously . He provided us with information about the truck & steered us your way. We will visit you when looking for our next vehicle. Thank you. More

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You pressed for time? You want to work with a professional team that is fast, efficient and friendly, choose Handy Toyota. Ask for Jordan! He'll help you get your new car and help you work out th professional team that is fast, efficient and friendly, choose Handy Toyota. Ask for Jordan! He'll help you get your new car and help you work out the details in less than 2 hours! More

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Great transaction and process no pressure everything was handled in a timely and respectful manner and with good humor. handled in a timely and respectful manner and with good humor. More

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I would like to thank Jacob Smith of Handy Toyota for our 2018 Toyota Corolla SE I highly recommend them 2018 Toyota Corolla SE I highly recommend them More

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Worst dealer experience I have ever had in 30 years of buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown buying vehicles. Let me first start off and say that Nick Lambert was nice, kind, and helpful but that’s where it ends. The staff at Handy’s downtown were rude, cocky, and very unwilling to negotiate. So let me break it down I bought TWO TRUCKS over $124,000 dollars in Vehicles! One for me and one for my son (previously looked at the one for me a few weeks prior). They were not willing to budge one penny on the one for my son and came down VERY little on the one for me. I gave them a down payment and gave them ALL DAY the following day to prep the trucks, get the paperwork ready, contact the insurance (as they copied my insurance card the prior day). Well I get there after 4pm the next day nothing is done short of the truck being washed. They send over Dennis (there finance paperwork dude) and he has no paperwork done tells me they have to go get the paperwork completed. I’m like um this is over 124k in trucks and you had an entire day but I digress. This Dennis guy comes back and starts to try and sell me a warrantee I advise him I already bought one during the day through the manufacturer, he gets like pissed about it asks me multiple times about it, looks at my phone to see the warrantee I purchased, rudely tells me I need to look very closely at that, on and on I’m thinking what is it to you you’re pissed because I didn’t buy it from you? Then rude Dennis says to me “here is your one year maintenance deal with two free oil changes” and like an inspection or something makes me sign it, and then tells me he doesn’t think it applies to diesels. I reply well this is a signed contract for a year of maintenance and his snappy reply is “yeah well I can go reprint it then”. SO RUDE hey how about saying ya know what we got you covered. Now looking at the paperwork it says $399 Doc fee! I said what is this $400 dollars to fill out the paperwork? Dennis Snaps back and says “We always put that into the price!” again I’m thinking like well thats twice what any dealer charges the average is $180 in VT and they never said anything about a doc fee that high to me! So now it’s 5:40pm they say to me “hey can you contact your insurance? I’m like “WHAT! You had my insurance card and ALL DAY I thought that was why you copied it! Now the insurance is closed at this point! Yeah I will contact the insurance and take care of that after you took 400 in doc fees. I have never had to do that when I bought a car ever the dealer always does it. Now I get to drive away and hope it’s covered?! None of the staff came over said anything pretty much here are your keys have a nice day didn’t walk through the truck nothing. . . “Bye” is pretty much what you get. The atmosphere at Handy Downtown was they were doing you a favor not you are the customer. I have bought 5 Vehicles from this Handy organization, and this will be the last transaction I will ever have with them. More

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