Samantha Laurencelle

William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to xx. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More

Helpful 0

Report | Print

Amazing service. Samantha and Mason were incredible throughout the whole process. Very friendly and helpful! Samantha and Mason were incredible throughout the whole process. Very friendly and helpful! More

Helpful 0

Report | Print

Great experience except Handy’s selling cell phone number and all the spam calls since buying truck. and all the spam calls since buying truck. More

by chris.lawlor Verified Customer Verified Customer

Helpful 0

Report | Print

I was fortunate to work with Samantha, Kyle and Eric. They were available to answer any questions that came up. They were also very accomodating. They were available to answer any questions that came up. They were also very accomodating. More

by Jessie D Verified Customer Verified Customer

Helpful 0

Report | Print

I've bought two used vehicles from Handy and both experiences were excellent. I just traded in a used car for a new one and Samantha and Dennis had us out the door in our new vehicle the same day. experiences were excellent. I just traded in a used car for a new one and Samantha and Dennis had us out the door in our new vehicle the same day. More

Helpful 0

Report | Print

First time at Handy Toyota for service. Darren was very nice and answered any questions I had. Later when I got home I noticed grease or dirt in my car, assuming someone’s hand when the Darren was very nice and answered any questions I had. Later when I got home I noticed grease or dirt in my car, assuming someone’s hand when they put my inspection sticker on. I called Darren a few days later and again, he was great. I told him I was going to try to clean it. He said if it didn’t come out to go see him and he would take care of it. He even offered to have them clean it if I wanted. GREAT CUSTOMER SERVICE DARREN! More

Helpful 0

Report | Print

Had a great interaction with the Handy Toyota team. They were very responsive to my questions and willing to work through the process. We missed some incentives on the PHEV from the state of Vermont They were very responsive to my questions and willing to work through the process. We missed some incentives on the PHEV from the state of Vermont that would have been very helpful to know of during the process, such as the Vermont State credit as well as the 10 year replace your ride incentive that could have been done during the time of the lease. I would come back again in the future anyway. Thanks! More

by jpasquence Verified Customer Verified Customer

Helpful 0

Report | Print

Got in early got out early, quick and easy, friendly, was good place to do business good place to do business More

Helpful 0

Report | Print

Easy dealing with everyone involved, very happy with the transaction. Loving the newer car already! transaction. Loving the newer car already! More

Helpful 0

Report | Print

just did five thousand mile check up and every thing seemed ok plus they did tire rotation seemed ok plus they did tire rotation More

by donrobo Verified Customer Verified Customer

Helpful 0

Report | Print