Denny Gates | Page 12

great experence bought a new truck all friendly people made me feel welcome like family great vehicle and I owe it all to my sales person ralph clement took time to g bought a new truck all friendly people made me feel welcome like family great vehicle and I owe it all to my sales person ralph clement took time to go over everything with me and made sure I understood great man needs to be commended can"t say enough More

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Jimmy rocks Great services Stand behind every promise Guarantees satisfaction Jimmy's awesome straight talker ensures what he promises is delivered Recommend Great services Stand behind every promise Guarantees satisfaction Jimmy's awesome straight talker ensures what he promises is delivered Recommend Jimmy and gates to all my friends More

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A team approach, dedicated to find the perfect car! My mom is 78, and needed a car after driving her last car for 8 years. She has several physical limitations which require particular functionality, e My mom is 78, and needed a car after driving her last car for 8 years. She has several physical limitations which require particular functionality, e.g. power lift gate and power seats, as well as a limited budget. It was clear from the start that the staff at Gates wanted to be sure that she was totally comfortable with the whole process; getting the perfect car for her needs. We were able to take our time and did not feel sales pressure. The staff was extremely personable and knowledgeable, bending over backwards. They strove to make the process as streamlined as possible, lining up various models to help her hone in on what she liked. The trade-in value they offered for her current vehicle was very fair. I definitely recommend this dealership; their personalized service is amazing. More

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The best car buying experience It feels like one big family. Everyone is so friendly and helpful. Rick Ackel was awesome!! We were probably one of his most difficult customers. We It feels like one big family. Everyone is so friendly and helpful. Rick Ackel was awesome!! We were probably one of his most difficult customers. We couldn't make a decision. They were very patient with us and understanding. They offered any help they could give and showed us all our options. They even stayed late to get it done. Best experience I have ever had at a car dealership. If there were more stars I would click them!!!! More

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The bar all others should aspire to From the time I arrived till the time I left the best experience I've ever had. Having purchased more vehicles thanthe average person that's saying a From the time I arrived till the time I left the best experience I've ever had. Having purchased more vehicles thanthe average person that's saying a lot. I drove over an hour to reach the dealership and will continue to do so until I draw my last breathe. I'm now a customer for life. Paul Bacon is an amazing salesman. More

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Excellent job from the GM to the salesman Easy process, good service throughout from the GM to the salesman and finance. Highly recommend this dealership and the staff. Use for service as well Easy process, good service throughout from the GM to the salesman and finance. Highly recommend this dealership and the staff. Use for service as well, always helpful, call before performing work. More

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Our Retirement vehicle Our intentions was to browse, meeting Rich Denesha we explained what we were looking for and price range. Then he showed us the perfect car we were se Our intentions was to browse, meeting Rich Denesha we explained what we were looking for and price range. Then he showed us the perfect car we were searching. He introduce us to the entire staff and customer service which were all friendly and helpful in all-ways. Cannot wait to pick up our car. Thank you Gates for a wonderful experience. Rich and Albert More

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Wonderful Experience in purchasing a car. We have purchased 3 vehicles thru Gates. Our favorite dealer is Ralph Clement. He is friendly, informative and helpful. We enjoy a certain friendsh We have purchased 3 vehicles thru Gates. Our favorite dealer is Ralph Clement. He is friendly, informative and helpful. We enjoy a certain friendship with him and know many of the employees there. We have had great service and feel welcome every time we come thru the door. I would recommend Ralph Clement to my friends, and family any time as well as Gates. We have been treated like family since the first time we came there, and of course we know the Older Gates Family as well, so that is why we went there to purchase our vehicles, as we always get the service and deal we are looking for. More

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Professional and Positive I had been looking for a good deal on a toyota highlander for months. Martin, Rick, Chris, Ryan, and Denton were all class acts in my experience. They I had been looking for a good deal on a toyota highlander for months. Martin, Rick, Chris, Ryan, and Denton were all class acts in my experience. They worked well as a team. Martin was the sales-rep that I worked with the most. These folks are extremely friendly. The car was as it I expected. They were reasonable and I felt like saw me as an individual rather than a commission. I drove over 200 miles to get the car, but it was worth it. More

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CUSTOMER SATISFACTION IS GATE'S FIRST PRIORITY On December 2013, we purchased a used 2008 GMC Sierra from Gates. Over a 13 month period, we experienced several problems with the truck that were unf On December 2013, we purchased a used 2008 GMC Sierra from Gates. Over a 13 month period, we experienced several problems with the truck that were unforeseen at the time of purchase. We called our salesman, Ralph Clement and told him about our concerns. He related our conversation to his General Manager, Denny Gates who contacted us. Denny told us to come down and he would do his best to make sure we were satisfied. We met with Ralph who gave us all the information about the 2015 Nissan Rogue which turned out to be perfect for our needs. Even though we owed more on the truck than the Kelly Blue Book trade-in value, Denny approved the balance owed on the loan as the trade-in value and Nick Truax worked with us to make sure our monthly payment was what we had budgeted for. Denny and our team of Ralph and Nick went above and beyond what we believe any other dealership would have done to satisfy their customer. Vehicles come and go, however a dealership is only as good as the people who represent that dealership and the product that it sells. We know Gates GMC Nissan will be around for a long time making "Customer Satisfaction" their first priority. Thanks for caring. More

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