Derek Bishop | Page 6

Service and warranty work I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a wo I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a worn front end bushing. Both items were replaced under warrantY. The inspection and subsequent work took longer than anticipated, however, Senior Service Consultant Derek Bishop made sure that I had a loaner vehicle for the six days my vehicle was at the dealership. All in all it was a positive experience. More

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Long wait for service I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterpris I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterprise to rent a vehicle. The AAA agent called the next day explaining that he was ill and was unable to get to Lexus. The Lexus dealer was not the cause of the delay; the delay was caused by AAA. The next day the repairs were completed efficiently. More

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Great Service Purchased a new 2018 ES 350 from Tony Rucker. We began thinking about the car purchase due to talking with Tony while in for a tire replacement on ou Purchased a new 2018 ES 350 from Tony Rucker. We began thinking about the car purchase due to talking with Tony while in for a tire replacement on our 2017 ES. We had a large nail which destroyed the tire. Phuong helped us with the replacement of the tire. Always excellent service from the service department. We normally deal with Derek Bishop on routine service and both service reps are excellent. We returned later to talk with Tony and decided to trade in our 2014 Lexus for a 2018 Lexus. We are extremely pleased with the new car as well as our 2017. Tony helped us with both transactions and is very knowledgeable on the technology and operation of the features. More

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Excellent Customer Service Their commitment to excellent customer service is exceptional! They are true to their promise! Kudos to Derek and Vanessa! I am very happy with the s Their commitment to excellent customer service is exceptional! They are true to their promise! Kudos to Derek and Vanessa! I am very happy with the service I received. More

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Most helpful car salesperson ever! I just purchased my third Lexus in the past handful of years from DCH Lexus Santa Barbara. Tony Rucker and the team there went beyond my expectations I just purchased my third Lexus in the past handful of years from DCH Lexus Santa Barbara. Tony Rucker and the team there went beyond my expectations to deliver a good price on a great car. They were professional, courteous and made the experience easy--I would recommend them to anyone looking for true customer service during the car buying experience. I also service my cars at the dealership and Derek Bishop and the team ALWAYS take good care of me and my cars. More

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Great Service. The staff is friendly and helpful. They make you feel like a valued customer. Also the gentleman who picked up my car and returned it was very nic The staff is friendly and helpful. They make you feel like a valued customer. Also the gentleman who picked up my car and returned it was very nice and even made sure I got my sunglasses out of the car before he took it. More

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Great all the way around It’s obvious from the time you walk into the dealership that they care and trying to give you the best service, financing and sales experiences they c It’s obvious from the time you walk into the dealership that they care and trying to give you the best service, financing and sales experiences they can. More

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Amazing I originally came in for a recall on my 2010 IS250, Derek was great, he explained everything, made sure I was taken care of and made sure I understood I originally came in for a recall on my 2010 IS250, Derek was great, he explained everything, made sure I was taken care of and made sure I understood everything. Even when there were faults found on my car, Derek gave me options and the best ways to move forward and what/why these faults had to be rectified as soon as possible. Aaron and Sam were just simply amazing .. I told them EXACTLY what I wanted and these 2 together worked hard and gave me exactly what I asked for, down to the exact little details that I thought they wouldn’t match. They worked a great deal for me and as soon as I got to the dealership I was almost in tears, they gave me exactly what I asked for and more!! My beautiful new car even had a big beautiful red bow on it!! I said my goodbyes to my 2010 IS250 and drove home in a brand new 2017 IS200T F Sport. I’ve already started recommending my co-workers and everyone that admires my car, to these two!! You will not leave disappointed, trust me! I cannot express enough the level of customer service at this dealership, they will go to lengths to make sure you leave happy! More

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Totally and Completely Satisfied When you your check engine light comes on it's time for concern .... It's also time to visit DCH Lexus of Santa Barbara .... they came out and picked When you your check engine light comes on it's time for concern .... It's also time to visit DCH Lexus of Santa Barbara .... they came out and picked up my car and left a loaner to drive in the mean time. They accurately diagnosed my vehicle and fixed it in an efficient amount of time. Upon finishing the repairs they delivered the vehicle back to my home. I am totally and completely satisfied with the repair and service visit at DCH Lexus of Santa Barbara. Jesse A Mangham Jr. More

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Excellent Service This service department is top notch! They always going above and beyond to help you with all you needs. I will highly recommend them to everybody. This service department is top notch! They always going above and beyond to help you with all you needs. I will highly recommend them to everybody. Radek More

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