Derek Bishop | Page 6

Love my Lexus & appreciate my service agent Love my Lexus, love the service & care given @ Santa Barbara Lexus, but most of all my service agent Derek Bishop has always been an important & posit Love my Lexus, love the service & care given @ Santa Barbara Lexus, but most of all my service agent Derek Bishop has always been an important & positive conduit for maintaining my car in utmost prime order. He's delightful, helpful, available & one great asset, a great ambassador for Lexus of S.B. Thanx! More

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Excellent Service It was a pleasure working with Derek Bishop, he is very friendly and knowledgeable. It was discovered during the service work, the 2 remote control ba It was a pleasure working with Derek Bishop, he is very friendly and knowledgeable. It was discovered during the service work, the 2 remote control batteries were low causing the doors to work intermittently. Derek replaced the two batteries and the problem was fixed. More

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Regularly scheduled maintenance Was a pleasure to work with Derek, he was very tentative and knowledgeable during the whole process. We came all the way from Santa Maria and he ensur Was a pleasure to work with Derek, he was very tentative and knowledgeable during the whole process. We came all the way from Santa Maria and he ensured that we have a loaner vehicle and answered all of our questions and concerns. Derek also takes extra time and care when dealing with military and veterans, something I totally appreciate! I would recommend everyone use Derek if you need any type of service, he will take care of you. More

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Service and warranty work I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a wo I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a worn front end bushing. Both items were replaced under warrantY. The inspection and subsequent work took longer than anticipated, however, Senior Service Consultant Derek Bishop made sure that I had a loaner vehicle for the six days my vehicle was at the dealership. All in all it was a positive experience. More

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Long wait for service I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterpris I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterprise to rent a vehicle. The AAA agent called the next day explaining that he was ill and was unable to get to Lexus. The Lexus dealer was not the cause of the delay; the delay was caused by AAA. The next day the repairs were completed efficiently. More

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Great Service Purchased a new 2018 ES 350 from Tony Rucker. We began thinking about the car purchase due to talking with Tony while in for a tire replacement on ou Purchased a new 2018 ES 350 from Tony Rucker. We began thinking about the car purchase due to talking with Tony while in for a tire replacement on our 2017 ES. We had a large nail which destroyed the tire. Phuong helped us with the replacement of the tire. Always excellent service from the service department. We normally deal with Derek Bishop on routine service and both service reps are excellent. We returned later to talk with Tony and decided to trade in our 2014 Lexus for a 2018 Lexus. We are extremely pleased with the new car as well as our 2017. Tony helped us with both transactions and is very knowledgeable on the technology and operation of the features. More

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Excellent Customer Service Their commitment to excellent customer service is exceptional! They are true to their promise! Kudos to Derek and Vanessa! I am very happy with the s Their commitment to excellent customer service is exceptional! They are true to their promise! Kudos to Derek and Vanessa! I am very happy with the service I received. More

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Most helpful car salesperson ever! I just purchased my third Lexus in the past handful of years from DCH Lexus Santa Barbara. Tony Rucker and the team there went beyond my expectations I just purchased my third Lexus in the past handful of years from DCH Lexus Santa Barbara. Tony Rucker and the team there went beyond my expectations to deliver a good price on a great car. They were professional, courteous and made the experience easy--I would recommend them to anyone looking for true customer service during the car buying experience. I also service my cars at the dealership and Derek Bishop and the team ALWAYS take good care of me and my cars. More

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Great Service. The staff is friendly and helpful. They make you feel like a valued customer. Also the gentleman who picked up my car and returned it was very nic The staff is friendly and helpful. They make you feel like a valued customer. Also the gentleman who picked up my car and returned it was very nice and even made sure I got my sunglasses out of the car before he took it. More

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Great all the way around It’s obvious from the time you walk into the dealership that they care and trying to give you the best service, financing and sales experiences they c It’s obvious from the time you walk into the dealership that they care and trying to give you the best service, financing and sales experiences they can. More

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