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Derek Brodeur
Derek Brodeur at Audi Burlington

Derek Brodeur | Page 16

Audi Service Advisor

Audi Burlington

62 Cambridge St
Burlington, MA 01803

4.9
435 Reviews
4.9

435 Reviews

Write a Review

435 Reviews of Derek Brodeur

June 07, 2023

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Employee Rating

Adnan and all of his service and sales staff have been kind, patient and professional. I would never buy another car any place else. This is my 2nd car purchased at this dealership. More

by Georgie Lowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adnan Sehovic, Anthony Ferreira

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Jun 08, 2023

Audi Burlington responded

Georgie, We're glad Adnan and the team went above and beyond to ensure a five-star experience for you! Thank you for being a valued part of our Audi Burlington family! We look forward to your next visit!

Jun 07, 2023

Georgie Lowe responded

Adnan and his staff have made me feel like I am an extension of their family and it permeates throughout his organization. Ali made sure the delivery of my car was done efficiently and even picked me up at my rental car location.

June 07, 2023

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Employee Rating

Thorough, but time efficient service. Pointed out any wear and potential issues. Thank you for the great service! More

by Tom C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 08, 2023

Audi Burlington responded

We appreciate you taking the time to write this review, Tom! We're happy to hear our team at Audi Burlington provided thorough yet efficient service on your vehicle. Thank you for trusting us with your automotive needs!

June 05, 2023

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Employee Rating

3 hours for an oil change? And $200+. Awful. You should be ashamed of yourselves. A million employees walking around and it takes 3 hours. Maybe hire more mechanics a More

by Patrice921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 09, 2023

Audi Burlington responded

Hi Patrice, We all put in a great amount of effort to respect our client's time when they visit us for service. In this instance we completed your oil and filter change in a reasonable amount of time, you also requested a MA state inspection. The regulations require us to follow a specific procedure that is documented and recorded by the state. Unfortunately following this procedure occasionally results in delays that are outside dealership control. We hope you give us another shot and we can turn your experience around. Let me know if I can do anything else. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

June 05, 2023

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Employee Rating

Audi of Burlington is the place to buy your Audi, outstanding dealership, the sales force is the best, thank you for your help buying my Audi Q5 😊👍 More

by jdinldin4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Partridge

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Jun 07, 2023

Audi Burlington responded

Congratulations on your Audi Q5! We're happy to hear the team made this a positive experience for you and earned your recommendation! Thank you for choosing Audi Burlington!

Jun 07, 2023

jdinldin4 responded

Out standing dealership, the sales force is the best, the sales manager is a super person and my sales person Ali is a 5 star salesman !!!

Jun 07, 2023

jdinldin4 responded

Thank you Audi of Burlington, we love our new Audi Q5

June 01, 2023

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Employee Rating

Very efficient and accomodating to work with. Had tire issue and they helped right away More

by Snow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2023

Audi Burlington responded

We're so glad our Audi Burlington team could assist you! Take care and please don't hesitate to reach out if we can be of service again in the future!

May 24, 2023

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Employee Rating

Courteous, efficient and very accommodating. Will continue to service my car here. First rate dealer. More

by Terrygmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2023

Audi Burlington responded

We're thrilled to hear how pleased you were with our team's service, Terry! It's great to know that you found the experience here at Audi Burlington to be first-rate. Thank you for taking the time to share your feedback, and we hope to see you again soon for your next service appointment!

May 21, 2023

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Employee Rating

Derek was very helpful with my service. I waited at the dealership and it went by shortly and I was back out on the road. More

by Cici
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2023

Audi Burlington responded

We're glad to hear that Derek was able to assist you with your service, Cici. At Audi Burlington, we know your time is valuable and we strive to provide efficient and effective service every time. Thank you for sharing your positive experience with us!

May 08, 2023

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Employee Rating

Always a flawless and seamless experience at HC Audi Burlington. All customers are treated like VIP’s and valued assets to their dealerships. More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adnan Sehovic, Brendan Leary , Josh Morrison

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May 10, 2023

Audi Burlington responded

Paul, we're so grateful for your positive feedback about your experience with Audi Burlington! We strive to provide every customer with a seamless experience, so we appreciate hearing that this was reflected in yours! Thank you for choosing us as your automotive dealership!

April 15, 2023

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Employee Rating

Poor service advisor, lack of communication skills and knowledge. Advisor says it's never his problem or fault it's always someone else's. Rude man in general More

by Chris535is
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 21, 2023

Audi Burlington responded

Chris, We appreciate your honest feedback. Your input is valuable to us and we use it to help improve our process. If you need anything else I am more than happy to have a discussion with you. Matthew Brickey - Service manager - mbrickey@herbchambers.com

April 11, 2023

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Employee Rating

Audi Burlington is great about service and providing clients with loaner vehicles. They make everything very easy. More

by Audi Q5 Owner
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi

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Apr 13, 2023

Audi Burlington responded

Thank you for the kind words about our service and loaner vehicle program! We're thrilled to hear that your experience at Audi Burlington was easy and enjoyable. We appreciate your support and look forward to seeing you next time!

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