Derek Duncan | Page 17

Holm Buick GMC responded

Dear chargerslg, Thank you for your positive feedback! We're delighted to hear that our service team was friendly and efficient in handling your daughter's vehicle. We're also pleased that we were able to address the safety concerns promptly while you waited. Our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, strives to provide excellent "Customer Care" and ensure the safety of our customers. We appreciate your trust in Holm Automotive Center. We are determined to excel in our service and provide the quickest, most efficient service possible. We are always happy to help. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback. We're pleased to hear that you found Derick and our staff to be great. We strive to provide excellent service and a positive experience for all our customers. We apologize that we overlooked resetting your oil change settings. We understand the importance of attention t o detail and will address this with our team to ensure it doesn't happen again. We also acknowledge your concern regarding the cost of repairing the power running board. We appreciate you bringing these points to our attention. We are always striving for "Professional Growth" and to improve our services. We hope to continue serving you in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're delighted to hear that you experienced good people and good service in a timely fashion. We're also glad you're happy that Holm GMC Buick moved to Salina. Providing efficient and friendly service is a top priority for us, and we're committed to upholding our core values of "Customer Care" and "Industrious" work. We appreciate your support and are pleased that you're satisfied with your experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your long-standing loyalty and for taking the time to share your positive experience. We're truly grateful that you've consistently received prompt, friendly, and courteous service over the years. We strive to explain any issues clearly and ensure you understand the work being done, reflecting our commitment to "Customer Care" and "Trustworthy" service. We are especially pleased to hear that you have never had an unsatisfactory experience. Maintaining this level of consistency is a testament to our team's dedication and our core value of "Excel." We appreciate your continued trust in Holm Automotive Center. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your fantastic feedback and the 5-star ratings across the board! We're thrilled to hear that our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, consistently gets your vehicles in and out of the shop quickly and efficiently, with excellent repairs. We strive for transparency in our pricing, maintain high workmanship standards, communicate effectively, and prioritize timely service. We are determined to always provide excellent customer care. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Greetings Tom, Thank you for your 5-star review! We're delighted we could quickly address your tire issue and alignment needs, especially with your urgent trip to KC. We understand the importance of timely service and are glad Derek Duncan and Jesse Patrick were able to get you back on the road safely. We appreciate your recognition of our service, workmanship, speed, and communication. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent feedback! We're delighted to hear that Derek provided you with such professional and efficient service. We're proud of his commitment to incredible customer service and his ability to get you in and out quickly. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your kind words! We're glad to hear you consistently find our service and parts departments friendly and helpful. We appreciate your consideration and look forward to potentially assisting you and your wife with your next vehicle purchase. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your wonderful feedback and for consistently choosing Holm for your service needs! We're thrilled to hear that you always receive great service and that our team is very nice. We appreciate your 5-star ratings for price transparency and communication, and your 4-star ratings for workmanship and service time. We're glad to know that Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges contribute to your positive experiences. We value your loyalty. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your feedback! We're pleased to hear you found our team helpful and patient. We believe in treating all our customers with respect and ensuring they feel heard and understood. Sincerely, the Holm Automotive Team of Salina.