Derek Martinez
Derek Martinez at Kia of North Austin
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Derek Martinez | Page 4

Sales Manager

Kia of North Austin

13175 N US Hwy 183
Austin, TX 78750

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4.7
60 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

4.7

60 Reviews

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60 Reviews of Derek Martinez

October 28, 2021

Dealership Rating
Employee Rating

Service was excellent and staff are very nice to work with. I waited in the dealership for the service to be completed, and that took longer than expected, but I understand that it happens. More

by LEVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Williams, Wills Philyaw, Ivan Rodriguez , Jamie Griles, Eugene Penberg, Tamara Petermann

Oct 30, 2021

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 20, 2021

Dealership Rating
Employee Rating

Prompt and courteous service. Service person was helpful and knowledgeable Waiting area was clean and restrooms convenient. More

by JUDECROWLEY4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eugene Penberg

Oct 26, 2021

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin are thrilled to hear them! Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 13, 2021

Dealership Rating
Employee Rating

Friendly and willing to do anything so you can walk out with the car of your dreams More

by Darkyugi89
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Griles

Oct 14, 2021

Kia of North Austin responded

Hello, Thanks for the kind words. Our team at Kia of North Austin strives to provide extraordinary service to our customers. Thanks again for choosing us for your automotive needs, and we look forward to seeing you again soon.

October 12, 2021

Dealership Rating
Employee Rating

I was very please and I got the service I needed thanks have a blessed day I would work with you guys again More

by Whitea2408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wills Philyaw , Eugene Penberg

Oct 12, 2021

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 10, 2021

Dealership Rating

Detailed customer service that puts the buyer first without pushing into situations that aren’t preferred More

by aaron.gellhaus
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Williams

Oct 12, 2021

Kia of North Austin responded

Thanks for your positive feedback. Hope to see you again soon at Kia of North Austin!

October 08, 2021

Dealership Rating

I usually dread going to the dealership. Hannah was super informative and was able to make the process easy. So easy I bought the car while waiting for service on my other vehicle More

by HNCOLLINS32
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Brusseau , Hannah

Oct 08, 2021

HNCOLLINS32 responded

I usually dread going to the dealership. Hannah was super informative and was able to make the process easy. So easy I bought the car while waiting for service on my other vehicle

October 08, 2021

Dealership Rating

Insulted me with low trade in offer. Had to tell them that LoJack was included in their price according to their website. Had to wait over 2 hours to have the car cleaned up. Won't recommend them More

by kevinborchers39
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jamie Griles

Oct 08, 2021

Kia of North Austin responded

Kevin, Thank you for your business. In no way did anyone mean to offend you regarding your trade. We apologize if it came across that way. If I can be of any assistance please email me directly at benklein@lithia.com. Respectfully, Ben Klein GM

September 23, 2021

Dealership Rating
Employee Rating

The only reason I didn’t give 5 stars is that I wasn’t able to get help getting a courtesy ride back when Infinity was complete. More

by jodinippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 27, 2021

Kia of North Austin responded

Hello, our team at Kia of North Austin is happy to hear about your last visit. We appreciate you taking the time to leave us a review and look forward to seeing you again soon!

September 21, 2021

Dealership Rating

Great service and experience buying our kia carnival. Friendly and knowledgeable staff. Would go back for a new car. More

by Julien
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James

Sep 22, 2021

Kia of North Austin responded

Thank you for the kind words! Our team at Kia of North Austin strives to provide extraordinary service to every customer, every time. Thanks again for choosing us and we look forward to seeing you soon!

September 20, 2021

Dealership Rating
Employee Rating

Very courteous and promp on my visit to get oil changed!! Will be back soon More

by S Salazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Williams, Wills Philyaw, Ivan Rodriguez , Jamie Griles, Eugene Penberg, Tamara Petermann, Michael Webb

Sep 20, 2021

Kia of North Austin responded

Thank you so much for the kind words. Our team at Kia of North Austin is happy you're happy! We hope to see you again soon!

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