Derek Thomas

Oil change appointment at 9:30. Checked in at 9:10. It’s 10:45 - they haven’t started on my car yet. They don’t let you know until you ask. They just expect you to wait. Checked in at 9:10. It’s 10:45 - they haven’t started on my car yet. They don’t let you know until you ask. They just expect you to wait. More

by Nikki Verified Customer Verified Customer

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Scheduling the appointment was fine. Derek was professional and informative, and it was very nice being sent home in a complimentary Uber car. Our frustration was not getting status upda Derek was professional and informative, and it was very nice being sent home in a complimentary Uber car. Our frustration was not getting status updates and it was difficult to get through to call our service consultant. It took all day to get our car back but mostly it seemed because of slow communication. Overall we were happy with the dealership and the service and will come again when needed. More

by Barbarabradlee Verified Customer Verified Customer

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Derek has been servicing my vehicles for over 10 years. Great customer relations, even worked with me and my aftermarket warranty company. Great customer relations, even worked with me and my aftermarket warranty company. More

by chuth Verified Customer Verified Customer

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Both the dealership and especially Derek make it a pleasure to bring my 750I into the dealership for service. I have been coming back for years now due to the great service. pleasure to bring my 750I into the dealership for service. I have been coming back for years now due to the great service. More

by K.UTTERBACK Verified Customer Verified Customer

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Derek was great, as usual. The service manager was dismal. I waited 2.5 hours for an oil change and tire rotation. That is unacceptable. The service manager was dismal. I waited 2.5 hours for an oil change and tire rotation. That is unacceptable. More

by WHEINZ56 Verified Customer Verified Customer

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Having my vehicle serviced at BMW of Sarasota is always a pleasure. From the moment I was greeted by the valet team, I felt valued and taken care of. The service advisor's are always welcoming and helpful, a pleasure. From the moment I was greeted by the valet team, I felt valued and taken care of. The service advisor's are always welcoming and helpful, and they thoroughly understand my vehicle’s needs and concerns. The certified BMW technician conducts a multi-point video inspection, detailing any issues with the vehicle. To top it off, they end the service with a really good car wash. I highly recommend BMW Sarasota to my friends and family. More

by Steven Serrano Verified Customer Verified Customer

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Great job! They were very excellent in customer service as well as vehicle service. I’m very pleased and will continue to service my car there They were very excellent in customer service as well as vehicle service. I’m very pleased and will continue to service my car there More

by Spbull39 Verified Customer Verified Customer

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They have been very attentive and they continue working hard to make the customer happy. After a long process of my car in the service department, I feel like they came through and made everything right so hard to make the customer happy. After a long process of my car in the service department, I feel like they came through and made everything right so I have to hand it to them. They came through. I just bought a new car from BMW of Sarasota and Marcus on the sales team that I worked with was probably the best I’ve ever had the pleasure of working with. I would highly recommend him. More

by betweisberg Verified Customer Verified Customer

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Derek was off but scheduled everything perfectly, and Kyle worked with me well and professionally. Kyle worked with me well and professionally. More

by EYESURG20 Verified Customer Verified Customer

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Check in person rude and not knowledgeable. Service Booking system complicated and inaccurate Not happy Service Booking system complicated and inaccurate Not happy More

by pradaguillermo Verified Customer Verified Customer

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