Derek Thomas | Page 221

Easy service easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if easy,easy, fast service, got a ride by Uber to work, hitched a ride back with someone from the office, I called 2 hours before work was done to see if my car was ready and it was. More

by DJ Verified Customer Verified Customer

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Smooth and efficient I felt the check in process was very informative and efficient, my only issue is that being a new client to this BMW Dealership, it would have been ni I felt the check in process was very informative and efficient, my only issue is that being a new client to this BMW Dealership, it would have been nice for the Service Advisor to come out of his office and introduce himself. More

by RHCARLSON67 Verified Customer Verified Customer

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They Broke my radiator :( Simple oil change turned into them breaking radiator. Had car in shop for 2 hours and was not notified they broke it till they said car was ready. Car Simple oil change turned into them breaking radiator. Had car in shop for 2 hours and was not notified they broke it till they said car was ready. Car was definitely not leaking when brought in, there would of been anti freeze all over floor in sign in area, cooling system is pressurized. 2 hours go by and at end, say it was broke but would not admit they did it. Very disappointed not owning that they broke radiator. Also they stated that oil filter housing gasket was leaking, wrong... it was just replaced and I rechecked and was dry, no leaks. Very suspicious More

by lsamaha Verified Customer Verified Customer

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Top notch for service My vehicle required a replacement air bag. This dealership arranged to service my vehicle when it was convenient for my schedule. With very little no My vehicle required a replacement air bag. This dealership arranged to service my vehicle when it was convenient for my schedule. With very little notice! They did not try to sell me anything, and replaced the air bag while I waited. More

by LuigiD Verified Customer Verified Customer

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Terrible place to buy a car. From the sales process to the services performed, nothing went right. The salesman and the dealership provided the worst buying experience I have ever From the sales process to the services performed, nothing went right. The salesman and the dealership provided the worst buying experience I have ever had.. I would never recommend this salesman or dealership to anyone. They don’t care about their customers and management doesn’t respond to problems caused by their own representatives. More

by ROYPINNELL Verified Customer Verified Customer

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Best service...always!! I have always been treated fairly by BMW of Sarasota. My service manager, Fernando, is absolutely fair and honest...always prompt and courteous! He I have always been treated fairly by BMW of Sarasota. My service manager, Fernando, is absolutely fair and honest...always prompt and courteous! He is beyond outstanding!! I have priced service from after-market, local service repair shops, and I always go back to BMW of Sarasota. I know the parts are genuine, their work is warrantees, and their pricing is fair and competitive. More

by Dizygyz Verified Customer Verified Customer

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First rate Sales and great service Derek's service was fast, curtious , and efficient ..... delived his promise and ensured I understood the service information. Eddie was detailed Derek's service was fast, curtious , and efficient ..... delived his promise and ensured I understood the service information. Eddie was detailed , comprehensive and a great listener.... responded positively to all my requests and followed-up to ensure all facts/specifications / prices, were understood and agreed to... was available on demand, including my last minute requests. (even on his day off). BMW is fortunate to have theses two people in their employ and we as customers receive the benefit. More

by davetricket Verified Customer Verified Customer

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My X 4 need tires and alignment. My service, Derek, scheduled the required service, got an excellent price on new tires and had the work completed on time and the car ready, washed on My service, Derek, scheduled the required service, got an excellent price on new tires and had the work completed on time and the car ready, washed on time. More

by gwgraner Verified Customer Verified Customer

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Derek my service manager was a gem! So always professional. Shop for your BMW in Sarasota and ask for Derek as your service manager- no mistakes here... he is the real deal. Meet him once and you will know why Shop for your BMW in Sarasota and ask for Derek as your service manager- no mistakes here... he is the real deal. Meet him once and you will know why he is so outstanding. More

by AMHOLMESINSERRA Verified Customer Verified Customer

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REPAIR AND GENERAL SERVICE BMW of Sarasota is lucky to have an employee of the quality and skill of Derek Thomas, assistant service manager. Each time I have worked with Mr. Tho BMW of Sarasota is lucky to have an employee of the quality and skill of Derek Thomas, assistant service manager. Each time I have worked with Mr. Thomas I leave BMW impressed by his courtesy, responsiveness to my problems and the efficiency and speed Mr. Thomas manages to accomplish. Sincerely, Richard Reston More

by RICHARD RESTON Verified Customer Verified Customer

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