Derek Thomas | Page 221

Quality Service - Appointment took too long While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and While I was satisified with the quality of service, the appointment took far too long. I scheduled for 7:00 AM since I was waiting for my vehicle and wanted to be first in line . I was there promptly at 7:00 and my vehicle was taken in right away. I was having an oil change and the clogged winshield washer screen cleaned. I was there for 3 hours. No complaints with Derek but I would think the service work could have been completed in half the time. More

by jamesbetke Verified Customer Verified Customer

Report | Print

Maintenance Service Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite pleasant. Derek Thomas was pleasant and attentive and kept me informed and delivered my car to me when finished. My first experience with Sarasota BMW was a good one. More

by jpwargo59 Verified Customer Verified Customer

Report | Print

Pleasantly Surprised Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up v Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up vehicle. Was delighted by the level of service I received. More

by WENDY_HAYS Verified Customer Verified Customer

Report | Print

Recall Repair Service My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the organization. More

by RMSA45 Verified Customer Verified Customer

Report | Print

2nd Service Visit Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed the mark on both visits. More

by Customer001 Verified Customer Verified Customer

Report | Print

Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

by JBJOHNCARTER Verified Customer Verified Customer

Report | Print

Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

by TCCC2 Verified Customer Verified Customer

Report | Print

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

by RWJONES8 Verified Customer Verified Customer

Report | Print

Derek was excellent. He kept me updated. Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek kept me up to date with their progress. More

by RUSSKILLION Verified Customer Verified Customer

Report | Print

service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

by EBERNOTUS Verified Customer Verified Customer

Report | Print