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Derek Thomas
2,285 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
15 yrs
Industry Experience
26 yrs, 9 mos
2,285 Reviews
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2285 Reviews of Derek Thomas
December 23, 2018
Efficiency Service Advisor Derek Thomas was very professional and courteous. Arrived 15 minutes early for a 10:00 am appointment. Car did not move to servicing a Service Advisor Derek Thomas was very professional and courteous. Arrived 15 minutes early for a 10:00 am appointment. Car did not move to servicing area until 10;30. I was told it was ready at 11:30. It takes an hour to remove, install and balnce new tire ? It would have been only an hour, if they had started at 10:00 am. An hour is a reasonable time to wait for a tire change ! More
by PACO144
Verified Customer
December 22, 2018
Service and purchasing New Derek was very helpful and while I did not have my BMWX5 serviced 2015 (I was gifting it to my son) I needed some recall verification. It was prompt Derek was very helpful and while I did not have my BMWX5 serviced 2015 (I was gifting it to my son) I needed some recall verification. It was promptly delivered. I have now purchased a 2019 BMW X5 More
by davetricket
Other Employees Tagged: Eddie Cintron , The only drawback was the financial review after a great deal of up frontvdiscussion and paying cash one still has to go through finance . No need or discuss this at the beginning !!!!!
December 22, 2018
Apple type experience! The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the oppor The Sarasota BMW service dept is great! Attentive, fast and thorough and fair. Derrick Thomas & Maria Liazardia are 110%’rs in my book! Took the opportunity to talk with Jack, very knowledgeable gentleman, who arranged a test drive in a ‘19 X5. This place is like visiting an Apple Center! More
by JAMESBOTTINI877
Other Employees Tagged: Maria Lizardi , Jack Hojnacki
December 21, 2018
The best customer service! I always receive the best customer service at BMW Sarasota! Thanks everyone at BMW, Derek in service, JP in finance (manager) you boys made it a pleas I always receive the best customer service at BMW Sarasota! Thanks everyone at BMW, Derek in service, JP in finance (manager) you boys made it a pleasant experience. More
by xjaqix
December 21, 2018
BMW 320i Service/Repair Derek did an awesome job leading the repair process and arranging transportation for me during my car’s repair/service. His attention to detail and cu Derek did an awesome job leading the repair process and arranging transportation for me during my car’s repair/service. His attention to detail and customer communication is an example of best practice customer service. More
by kjfranqueiro
December 20, 2018
My first service session with BMW As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment reminder pone call, setting a convenient time, being told to expect a 2 hour service--that was 2 hour. While Derek was attentive and efficient as one could expect, I also was impressed with other BMW personnel I interacted with and found them to be very pleasant and wanting to be helpful. I look forward to a long relationship with BMW. More
by HEASLEDE
December 20, 2018
Service Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to work with. Dereck was fine but I usually work with Maria L More
by CAMPRJ
Other Employees Tagged: Maria Lizardi
December 19, 2018
bmw recall Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a lo Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a loaner car when I made the appointment. After waiting 2 hours the loaner car finally became available...however my vehicle was almost finished with the repair. I consider a 2 hour wait for a loaner unacceptable. Bmw should not make promises it has not intention of keeping. More
by Rade
December 15, 2018
Recall I wait almost 45 minutes in the lounge before the service person came! Definitely o long!! have to talk with 2 persons before Derek came I wait almost 45 minutes in the lounge before the service person came! Definitely o long!! have to talk with 2 persons before Derek came More
by YROCCA
December 15, 2018
Initial contact with BMW was frustrating.Service was great. The reception desk either did not answer after a few calls I was put thru to service. Call was dropped. On my next Call Tiffany got things moving to The reception desk either did not answer after a few calls I was put thru to service. Call was dropped. On my next Call Tiffany got things moving to the right people. More
by LONWHITNER
Other Employees Tagged: Tiffany handled my needs very well.
