Derek Thomas | Page 222

Annual Service Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vac Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vacuumed. Wipers were replaced too. More

by popmagoo Verified Customer Verified Customer

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Terrible customer service From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was not a person available in sight. I sat there for a minute and then thought I should get out and go find a desk or something but a man came out and scolded me and told me that I had to wait in my car. I waited for several more minutes and then he asked me why I was there. Well, when I told him I had an appointment for service, he seemed surprised. It was odd. Then I was allowed to drive my car forward and get out and go wait at another desk where there was also no sense of urgency. Finally I was shuttled over to my rep's office, Derek. He told me he would call me in an hour with a diagnosis. I did not ever hear from him. Five hours later, I called back and did not receive even a hint of an apology. The services ended up taking 2 days and cost over $2400 and after complaining, I was offered a complimentary oil change and I did finally get an apology but the service department is run so poorly that I definitely do not want to return. More

by BETH.FOX Verified Customer Verified Customer

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Kind Service Derek Thomas Took the time to research and explain my vehicle issue and method to resolve it. Kept me in the loop durning the whole repair process. Derek Thomas Took the time to research and explain my vehicle issue and method to resolve it. Kept me in the loop durning the whole repair process. More

by CLARENCE.L.LOVE Verified Customer Verified Customer

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Service Derek got me in and out with little delay, solved my issue and even uber's you where you need to go and back while vehicle is being serviced. Car now Derek got me in and out with little delay, solved my issue and even uber's you where you need to go and back while vehicle is being serviced. Car now drives great! More

by RICK Verified Customer Verified Customer

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Customer service. I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a speci I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a special thank you to Maria and Dereck ; my service advisories for always go above and beyond the call of service . More

by GIANCARLOYENGLE Verified Customer Verified Customer

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Great Service! Derek took care of our car from beginning to end with no complaints. Would definitely recommend working with Derek to get great service at a reasonab Derek took care of our car from beginning to end with no complaints. Would definitely recommend working with Derek to get great service at a reasonable price. More

by VIKTORIAHARDING Verified Customer Verified Customer

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Outstanding Everything was as advertised, parts were on time, all faults corrected, Everything Derek promised materialized including the loaner car. Derek did a Everything was as advertised, parts were on time, all faults corrected, Everything Derek promised materialized including the loaner car. Derek did an outstanding job of making it happen. More

by swright111 Verified Customer Verified Customer

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Service Counselor Derek was great. The greeting people were friendly and professional. Overall I thought this was the best service I’ve received at any car se Counselor Derek was great. The greeting people were friendly and professional. Overall I thought this was the best service I’ve received at any car service location. I think you need to work with the woman that answers the phone and sets appointment she kept me on the line while speaking to someone and typing into the computer for 5!minutes. She was very nice but annoying to wait while listening. A great experience but remember that she is your first line of contact. More

by AL.WENZEL Verified Customer Verified Customer

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Excessive window noise Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. Sarasota BMW exceeded my expectations . Window noise problems were corrected and service manager Greg Jones and staff knew what to do and got it done. I have three Beemers and Sarasota has excellent technicians. I also appreciate being contacted by "corporate" after initial purchase. They took my constructive ideas regarding what works best and what needs rethinking for X3 buyers. My contact person recorded my ideas and encouraged further contact. Many thanks.Rod Karpinski P.S. Derek Thomas also should get a shoutout for always going the extra yard when helping me. More

by RODDIKARP Verified Customer Verified Customer

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My service advisor Derek Thomas made all the difference Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Than Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Thanks! More

by AUDREY54 Verified Customer Verified Customer

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