Derek Thomas | Page 220

Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

by JBJOHNCARTER Verified Customer Verified Customer

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Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

by TCCC2 Verified Customer Verified Customer

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Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

by RWJONES8 Verified Customer Verified Customer

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Derek was excellent. He kept me updated. Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek kept me up to date with their progress. More

by RUSSKILLION Verified Customer Verified Customer

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service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

by EBERNOTUS Verified Customer Verified Customer

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Annual Service Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vac Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vacuumed. Wipers were replaced too. More

by popmagoo Verified Customer Verified Customer

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Terrible customer service From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was From the minute I drove up, the entire experience was awful. You are directed to drive up and just sit and wait in your car by the signage. There was not a person available in sight. I sat there for a minute and then thought I should get out and go find a desk or something but a man came out and scolded me and told me that I had to wait in my car. I waited for several more minutes and then he asked me why I was there. Well, when I told him I had an appointment for service, he seemed surprised. It was odd. Then I was allowed to drive my car forward and get out and go wait at another desk where there was also no sense of urgency. Finally I was shuttled over to my rep's office, Derek. He told me he would call me in an hour with a diagnosis. I did not ever hear from him. Five hours later, I called back and did not receive even a hint of an apology. The services ended up taking 2 days and cost over $2400 and after complaining, I was offered a complimentary oil change and I did finally get an apology but the service department is run so poorly that I definitely do not want to return. More

by BETH.FOX Verified Customer Verified Customer

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Kind Service Derek Thomas Took the time to research and explain my vehicle issue and method to resolve it. Kept me in the loop durning the whole repair process. Derek Thomas Took the time to research and explain my vehicle issue and method to resolve it. Kept me in the loop durning the whole repair process. More

by CLARENCE.L.LOVE Verified Customer Verified Customer

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Service Derek got me in and out with little delay, solved my issue and even uber's you where you need to go and back while vehicle is being serviced. Car now Derek got me in and out with little delay, solved my issue and even uber's you where you need to go and back while vehicle is being serviced. Car now drives great! More

by RICK Verified Customer Verified Customer

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Customer service. I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a speci I want to said thank you for the amazing experience at bmw .. I’m a customer since 2001 and the service is always outstanding! I want to said a special thank you to Maria and Dereck ; my service advisories for always go above and beyond the call of service . More

by GIANCARLOYENGLE Verified Customer Verified Customer

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