Derek Thomas | Page 3

Derek has always been at his best. Good advise and knowledgeable, communicates very well. A gentleman. Good advise and knowledgeable, communicates very well. A gentleman. More

by d.grazz06 Verified Customer Verified Customer

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Very responsive. Came in with a problem they diagnosed quickly and when couldn't finish in one day provided a loaner. Came in with a problem they diagnosed quickly and when couldn't finish in one day provided a loaner. More

by RSAPESQ Verified Customer Verified Customer

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They found the issue and resolved it in a timely manner. The technician Jorge Garcia was excellent. He pointed out the problem, created an excellent video and uploaded an exact concise description of what t The technician Jorge Garcia was excellent. He pointed out the problem, created an excellent video and uploaded an exact concise description of what the issue was unresolved all technicians should follow that example. More

by gaetanodisalvo Verified Customer Verified Customer

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Derek always makes me feel special. He makes it seem like my car is the only ly one there. Always smiling.. He makes it seem like my car is the only ly one there. Always smiling.. More

by MFOOTE1111 Verified Customer Verified Customer

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My experience started when i waited in line to check in and was directed to another line to sign in on a kiosk where all my information about why i was there was wrong. I was told it didnt matter and to si and was directed to another line to sign in on a kiosk where all my information about why i was there was wrong. I was told it didnt matter and to sign the document and to go and wait and someone will come to me. I then waited again and when i was finally helped I had to repeat for a third time what was wrong with my car. When I got a call to pick it up, I was told my $55,000 car that made brake noises was a characteristic of the car. I was told that my cross traffic alert just wasn't turned on. But I have turned it on before and even after they said they turned it on it is still not working. When I got to the dealership Derek did not speak to me to discuss my car nor did I ever receive a video of my car being reviewed. My brand new car was not fixed and the service I received was dismissive. I had heard this dealership was not good and to go to the tampa dealership and now I know why. More

by csully821 Verified Customer Verified Customer

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Derek is the best advisor. He is conscientious and focused on the correct repair for the issue. He is conscientious and focused on the correct repair for the issue. More

by Roadwarrior Verified Customer Verified Customer

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I received prompt service and they did a wonderful job. There was no high pressure close to do additional service work. There was no high pressure close to do additional service work. More

by animatrix Verified Customer Verified Customer

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Worst dealership I have ever been to this is second time Derek does not communicate to you at all ignore your text and vm it will go days on updates and this last time he never updated me I had to call mana Derek does not communicate to you at all ignore your text and vm it will go days on updates and this last time he never updated me I had to call manager I will never get service here or buy a car here ever More

by Todd.s.myer Verified Customer Verified Customer

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Derek is always helpful and superlative with his customer service. He is timely and efficient. He’s the reason why we continue to do business with Sarasota BMW. service. He is timely and efficient. He’s the reason why we continue to do business with Sarasota BMW. More

by DOUGLASCONSTANT Verified Customer Verified Customer

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Kyle is amazing. He’s very respectful and efficient. He doesn’t waste my time and gets me what I need with a smile. I will continue to go to him for all my service ne He’s very respectful and efficient. He doesn’t waste my time and gets me what I need with a smile. I will continue to go to him for all my service needs! More

by NBOUHAMID Verified Customer Verified Customer

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