Derek Thomas | Page 4

One of the reasons we keep using BMW of Sarasota is Derek Thomas his professionalism, his courtesy his knowledge Thomas his professionalism, his courtesy his knowledge More

by Hugh Verified Customer Verified Customer

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Got the job done in excellent way Got the job done in excellent and timely fashion Good service excellent and timely fashion Good service More

by CHOPDOC17 Verified Customer Verified Customer

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He was very informative and kept me updated by way of phone and sending me texts about my vehicle phone and sending me texts about my vehicle More

by harshenpatel1 Verified Customer Verified Customer

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They have all the makings of a great dealership but I haven’t been satisfied with the service department. Poor communication, missed deadlines, and questionable technical knowledge and results. haven’t been satisfied with the service department. Poor communication, missed deadlines, and questionable technical knowledge and results. More

by loumosley55 Verified Customer Verified Customer

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My family loves the service and attention to our vehicle needs. Wouldn’t go anywhere else. needs. Wouldn’t go anywhere else. More

by Yandy Verified Customer Verified Customer

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Derek has always been at his best. Good advise and knowledgeable, communicates very well. A gentleman. Good advise and knowledgeable, communicates very well. A gentleman. More

by d.grazz06 Verified Customer Verified Customer

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Very responsive. Came in with a problem they diagnosed quickly and when couldn't finish in one day provided a loaner. Came in with a problem they diagnosed quickly and when couldn't finish in one day provided a loaner. More

by RSAPESQ Verified Customer Verified Customer

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They found the issue and resolved it in a timely manner. The technician Jorge Garcia was excellent. He pointed out the problem, created an excellent video and uploaded an exact concise description of what t The technician Jorge Garcia was excellent. He pointed out the problem, created an excellent video and uploaded an exact concise description of what the issue was unresolved all technicians should follow that example. More

by gaetanodisalvo Verified Customer Verified Customer

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Derek always makes me feel special. He makes it seem like my car is the only ly one there. Always smiling.. He makes it seem like my car is the only ly one there. Always smiling.. More

by MFOOTE1111 Verified Customer Verified Customer

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My experience started when i waited in line to check in and was directed to another line to sign in on a kiosk where all my information about why i was there was wrong. I was told it didnt matter and to si and was directed to another line to sign in on a kiosk where all my information about why i was there was wrong. I was told it didnt matter and to sign the document and to go and wait and someone will come to me. I then waited again and when i was finally helped I had to repeat for a third time what was wrong with my car. When I got a call to pick it up, I was told my $55,000 car that made brake noises was a characteristic of the car. I was told that my cross traffic alert just wasn't turned on. But I have turned it on before and even after they said they turned it on it is still not working. When I got to the dealership Derek did not speak to me to discuss my car nor did I ever receive a video of my car being reviewed. My brand new car was not fixed and the service I received was dismissive. I had heard this dealership was not good and to go to the tampa dealership and now I know why. More

by csully821 Verified Customer Verified Customer

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