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Derek Thomas

Overview Reviews (2252) Inventory (389)

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Derek Thomas

Derek Thomas | Page 9

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

It would be my pleasure to help you with all your service needs.

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4.6

2,252 Reviews

It would be my pleasure to help you with all your service needs.

Overview Reviews (2252) Inventory (389)

Dealership Experience

14 yrs, 10 mos

Industry Experience

26 yrs, 7 mos

4.6

2,252 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2252 Reviews of Derek Thomas

February 12, 2026

Dealership Rating

Employee Rating

Thorough service. I appreciated the loaner. I would have my service done by sarasota BMW again. I appreciated the loaner. I would have my service done by sarasota BMW again. More

by Mjmorrison2000

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Feb 12, 2026 -

BMW of Sarasota responded

It’s great to hear our team delivered detailed service and that the loaner vehicle worked well for you. Thank you for trusting us with your BMW X3, and we look forward to your next visit.

February 11, 2026

Dealership Rating

Employee Rating

My experience was very positive. Check in to pick up was also excellent. Waiting area also very nice and well stocked. Check in to pick up was also excellent. Waiting area also very nice and well stocked. More

by Markgo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 11, 2026 -

BMW of Sarasota responded

Thank you for noting how smoothly the service check-in to pick-up went and for your kind words about our waiting area. We’re glad your BMW was in good hands. Please let us know if you need anything on your next visit.

February 07, 2026

Dealership Rating

Employee Rating

They were very attentive, timely and efficient. I was very happy with the service visit and will be back for my next service I was very happy with the service visit and will be back for my next service More

by tarrek

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 07, 2026 -

BMW of Sarasota responded

It’s wonderful to hear our team was attentive, timely and efficient while servicing your BMW 850. We’re pleased the visit exceeded your expectations. We look forward to assisting you at your next service appointment.

February 05, 2026

Dealership Rating

Employee Rating

Excellent service department. Greeted quickly and the service was time efficient and Derrick is great. Always feel welcome at Sarasota BMW. Greeted quickly and the service was time efficient and Derrick is great. Always feel welcome at Sarasota BMW. More

by john.star58

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 05, 2026 -

BMW of Sarasota responded

Delighted to know our service team greeted you promptly and efficiently cared for your BMW X5 M. It’s rewarding to hear you felt right at home in our department. We look forward to assisting you on your next visit.

February 04, 2026

Dealership Rating

Employee Rating

Fast and friendly service, pricing is always reasonable. The complementary car wash to wrap up the service is the best. Thank you BMW of Sarasota, for being the best dealership in town to have your vehicle The complementary car wash to wrap up the service is the best. Thank you BMW of Sarasota, for being the best dealership in town to have your vehicle serviced. More

by Steven Serrano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Lizardi, Carlos Munoz, Lucy Aguilar, Josh Cash, Cameron Goudreau, Brooke Beaudin , Rafael Glover, Greg Jones

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Feb 04, 2026 -

BMW of Sarasota responded

Thank you for highlighting our team’s fast, friendly service and fair pricing. We’re delighted the complimentary car wash rounded out your visit nicely. We look forward to serving you and your BMW 530 again.

February 03, 2026

Dealership Rating

Employee Rating

Excellent service department. The check-in is cumbersome. Duplicate information. It's much more efficient to have one person check you in and eliminate the digital kiosk. The check-in is cumbersome. Duplicate information. It's much more efficient to have one person check you in and eliminate the digital kiosk. More

by JDEAN10

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Feb 04, 2026 -

BMW of Sarasota responded

Thank you for your very kind review. Derek and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Sarasota.

February 02, 2026

Dealership Rating

Employee Rating

The dealership took care of the things that had to be fixed They also let me know what needs to be fixed at a later time fixed They also let me know what needs to be fixed at a later time More

by actjak819

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Feb 03, 2026 -

BMW of Sarasota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 29, 2026

Dealership Rating

Employee Rating

Your dealership did not honor the multiple oil change plan I had previously purchased. I had tried to use it the service before this current one. That was a waste of my $ and you kept the money. plan I had previously purchased. I had tried to use it the service before this current one. That was a waste of my $ and you kept the money. More

by John Gifford

Verified Customer

Recommend Dealer

Yes

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Jan 30, 2026 -

BMW of Sarasota responded

John, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

January 28, 2026

Dealership Rating

Employee Rating

Went well Went well timely and job well done 6 more words 3 more words 3 more words More

by CHOPDOC17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Jan 29, 2026 -

BMW of Sarasota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 23, 2026

Dealership Rating

Employee Rating

The service manager went out of way to help in getting my repair bill to a reasonable amount by working closely with BMW NA for a goodwill consideration. repair bill to a reasonable amount by working closely with BMW NA for a goodwill consideration. More

by gsantchurn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Josh Cash

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Jan 23, 2026 -

BMW of Sarasota responded

Thanks for sharing about your experience with BMW of Sarasota. We appreciate your business and hope to see you again soon!

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