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Derek Thomas

Overview Reviews (2285) Inventory (343)

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Derek Thomas

Derek Thomas | Page 10

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

It would be my pleasure to help you with all your service needs.

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4.6

2,285 Reviews

It would be my pleasure to help you with all your service needs.

Overview Reviews (2285) Inventory (343)

Dealership Experience

15 yrs

Industry Experience

26 yrs, 9 mos

4.6

2,285 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2285 Reviews of Derek Thomas

March 14, 2026

Dealership Rating

Employee Rating

Derek was very knowledgeable, personable, and explained the issues very simply and concisely. Derek was a pleasure to deal with. the issues very simply and concisely. Derek was a pleasure to deal with. More

by dyowell

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Mar 14, 2026 -

BMW of Sarasota responded

It’s great to hear Derek made your BMW X3 service both clear and pleasant. Thank you for your feedback, and we look forward to your next visit.

March 11, 2026

Dealership Rating

Employee Rating

Derrick is always awesome! You need to promote him. Super helpful and always very accommodating You need to promote him. Super helpful and always very accommodating More

by BogieChlo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 11, 2026 -

BMW of Sarasota responded

It's wonderful to hear that Derek continues to be so helpful and accommodating. We’re glad his service makes your visits smooth. Thank you for trusting your BMW to us!

March 11, 2026

Dealership Rating

Employee Rating

Awesome experience great service! !! Derek was awesome best service I have ever received at a dealer !! Derek was awesome best service I have ever received at a dealer More

by Rml22abbie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 11, 2026 -

BMW of Sarasota responded

It’s great to know the service on your BMW X4 exceeded expectations. Derek will be happy to hear your praise. We look forward to your next visit.

March 09, 2026

Dealership Rating

Employee Rating

I’m very satisfied and will return for future services. They did a thorough inspection and fixed the issues I mentioned. They did a thorough inspection and fixed the issues I mentioned. More

by BRENDAGLONG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 09, 2026 -

BMW of Sarasota responded

It’s great to hear you’re satisfied with the service on your BMW 540. We appreciate you trusting us to address those issues and look forward to assisting you with any future maintenance.

March 09, 2026

Dealership Rating

Employee Rating

Very friendly and very helpful. Always a good experience, in and out and having access to an Uber was very nice. Always a good experience, in and out and having access to an Uber was very nice. More

by CHRISACABA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Mar 09, 2026 -

BMW of Sarasota responded

It’s wonderful to hear you consistently enjoy friendly, efficient service and convenient Uber rides. We look forward to caring for your BMW again soon.

March 09, 2026

Dealership Rating

Employee Rating

Derek as always goes above and beyond to keep things moving appreciate it always Derek as always goes above and beyond to keep things moving appreciate it always. Arranging Ubers and setting timing expe moving appreciate it always Derek as always goes above and beyond to keep things moving appreciate it always. Arranging Ubers and setting timing expectations More

by anthony.sciullo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Mar 09, 2026 -

BMW of Sarasota responded

It’s great to hear Derek ensured timely updates and arranged Ubers for your BMW X5 service. We appreciate you sharing your experience and your continued trust. We look forward to assisting you again.

March 09, 2026

Dealership Rating

Employee Rating

by anthony.sciullo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

Mar 09, 2026 -

BMW of Sarasota responded

It’s wonderful to hear Derek provided seamless coordination for your BMW X5 service. We appreciate you recognizing his efforts to arrange Ubers and communicate timing expectations. Thank you for trusting us with your BMW.

March 08, 2026

Dealership Rating

Employee Rating

Always great service at Sarasota BMW. Best dealership in the area.Derek for a great job. Best dealership in the area.Derek for a great job. More

by PetzoldFG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 08, 2026 -

BMW of Sarasota responded

Thanks for the five-star rating. We’re delighted Derek took great care of your BMW M4. We look forward to supporting your future service needs.

March 05, 2026

Dealership Rating

Employee Rating

I am very happy with Derek in service. He has been my advisor for many years. He has been my advisor for many years. More

by KAB121300

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 05, 2026 -

BMW of Sarasota responded

We’re delighted Derek has been your service advisor for so many years. We appreciate the trust you’ve placed in our BMW service team. We look forward to seeing you again.

March 01, 2026

Dealership Rating

Employee Rating

Horrid, horrid, horrid . .we waited 3 hours to find out a part was needed and the car was not fixed. I think he forgot us plus everyone else was asked if they wanted their c .we waited 3 hours to find out a part was needed and the car was not fixed. I think he forgot us plus everyone else was asked if they wanted their car washed. We were not. After I called the sales manager, he is working to correct this. More

by Kathy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Mar 05, 2026 -

BMW of Sarasota responded

Kathy, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

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