Derek Thomas

Seldom anyone to greet a person as they walk in the door. A greeter is a first impression. A greeter is a first impression. More

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When I first called and said I had a serious problem, Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I wa Adam immediately scheduled me. When I got there, after a brief wait, the vehicle diagonal service was done. That was fully explained to me and I was even shown a shot video of the damaged done. The part was not immediately available but was put on order and I was told the part would arrive by Friday (3 days) and the work would be done immediately. I was given a loaner which I very much appreciated especially seen I didn't have to have some pick me up and I wouldn't be without a vehicle. I happened to see my sales guy, Ed in the waiting room while the techs were determining the problem. We had a pleasant chat with Ed saying how great the service guys and gals were. I now can agree. Everyone was friendly, professional and willing to explain things to me. I believe the quality of the work is very good but I won't know unti I've driven the car a while. Hated to have to have the work done, but couldn't have asked for better service. Thanks to all of you. More

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I appreciate the efficient service, the team is friendly, and the facility is clean. I like the visual-focused printouts. and the facility is clean. I like the visual-focused printouts. More

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Team was great and kept me up to date on progress throughout the progress and any maintenance required. throughout the progress and any maintenance required. More

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WAS VERY HAPPY WITH MY SERVICE KEPT ME INFORMED ON WHAT WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE WAS BEING DONE AND IF I NEEDED ANY OTHER WORK TO BE DONE More

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The staff in the service department are amazing. They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confide They explain everything in layman’s terms so you understand what is going on with your vehicle. They are all very knowledgeable, so you feel confident leaving your vehicle with them. They also seem genuinely happy to see you when you arrive, and in my case, they remember my name. Oh, and one of my favorite things (other than the staff) is that they wash my car every time they work on it. More

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Derek was exceptional at communicating what services I needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could needed and how much it cost. He took time to answer my questions in a way that helped me understand what needed to be done urgently and what could wait. I have an older Forester and want to hang on to it as long as I can because it is a manual and they are becoming difficult to find. My only complaint is the charge for reading the diagnostic scanner. I understand charging the fee if I didn't have any repairs done. However, I was charged the standard $89 fee and subsequently spent almost $2200 in repair work. So I think its not unreasonable to waive the charge if Brilliance is getting the service work More

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I've had two fairly straightforward service visits that were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and need were both executed flawlessly. The Service Desk reps were both knowledgeable, friendly, and consultative. I moved out this way a year ago and needed a service center. I am very happy with my experience at Brilliance thus far and plan to return. More

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Always friendly and professional. I called and they were able to schedule me the same day. I called and they were able to schedule me the same day. More

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I am always treated like their best customer as is everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consult everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consultative in their approach and don't pressure you into any services you don't need. Love these guys! More

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