Derek Thomas | Page 10

We have had 4 Subarus over 11 years and Brillances’s service department is by far the very best!! Rich Dencs and the entire team bring the ultimate in customer service. If you want honest, caring, knowl service department is by far the very best!! Rich Dencs and the entire team bring the ultimate in customer service. If you want honest, caring, knowledgeable and reliable service-Brilliance is it!! More

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Great experience with my daughters first new car purchase! Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond a Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond all expectations to make sure we were more than satisfied with our purchase! Thanks so much for all incredible service you provide! Love the technology used to provide complimentary vehicle inspections with each service visit! Great customer service! You have a top notch crew and it's obvious everyone truely is compassionate about what they do! More

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Fast, efficient service; friendly and attentive staff It's always a pleasure to visit this dealership. They're thorough in their explanations, friendly, professional and attentive. I will continue to hav It's always a pleasure to visit this dealership. They're thorough in their explanations, friendly, professional and attentive. I will continue to have them service my car. More

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Service review Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealership Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealerships are just about the sale but Brilliance is about long term relationships. More

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Accent Loaner As always it's a pleasure doing business with you. Derek does a really good job taking care of me. He's always pleasant and professional. As always it's a pleasure doing business with you. Derek does a really good job taking care of me. He's always pleasant and professional. More

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Was in for a recall notice Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales. Always have had friendly and great service from Brilliance Subaru. The service is always timely and they only work on what is required, no up sales. More

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Pleasant Interlude Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tens Strange title? Well, perhaps, but from the time I drove into the service bay till it was time to leave, things just sort of flowed. No hassle, no tension. All personnel were pleasant, friendly and seemed glad I was there. I have always had a very pleasant experience when visiting this dealership. The Service Department is top drawer. They are very lucky to have an employee like Derek! More

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Great Service! Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up app Always provide great service and easy to work with. They're very professional with helping you solve any issues you might have and make setting up appointments a breeze More

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Exceptional Servive Department The Service Department was the best from making the appointment to closing out my service with the cashier. Derek welcomed me with a cheerful “Good Mo The Service Department was the best from making the appointment to closing out my service with the cashier. Derek welcomed me with a cheerful “Good Morning “ and was very accommodating to the fact that I needed my car by noon. The loaner car was definitely an added bonus. Great job everyone!!! More

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Pleasant, Expeditious, and friendly! My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the My first call to Service was handled by Derek, I explained I had received a Recall Notice regard my CrossTrek valve spring replacement, he ordered the repair parts and advised he'd call to set up an appointment to do the work. I received the call later that week, set the appointment and was told at that time a Rental Car would be provided at no charge since the repairs would take a day to complete. When I arrived for the appointment I was greeted by Adam who processed the paperwork, arranged for the loaner, explained it's operation and told me he'd call when my car was ready. I received the call the next day and went in to retrieve the vehicle. I don't know the mechanics name who did the work, but he should be commended as well, the automobile runs and performs like new. I do appreciate the staff at Brillance in Elgin. They made this transaction flow, and got the work done in very good time! More

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