Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 4

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
103 Reviews
4.8

103 Reviews

Write a Review

103 Reviews of Derek Thomas

February 29, 2024

Dealership Rating
Employee Rating

Knowledgeable, courteous, thorough. They explained everything along the way. Dealership is clean and well organized. More

by Justlou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Brilliance Subaru responded

Justlou, Thank you very much for the 5 star review and feedback, your business is much appreciated and we look forward to seeing you next time. Jim DaLuga General Manager

January 31, 2024

Dealership Rating
Employee Rating

Outstanding customer service and attention to detail. Kimberly is so professional and knowledgeable, she's truly an asset for the company. More

by mikebachal
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella , Kimberly Winchell

Feb 04, 2024

Brilliance Subaru responded

Mikebachal, Thank you very much for the wonderful review and feedback regarding your experience with Kim. Kim has done an amazing job since we opened the Express Service department and we are grateful for your business. Jim DaLuga General Manager

January 26, 2024

Dealership Rating
Employee Rating

Everyone was courteous and competent. Arrived at the designated time of the appointment, and no waiting time was involved. Very happy with the service. More

by mini
Workmanship
Service Time
Recommend Dealer
Yes
Feb 04, 2024

Brilliance Subaru responded

Mini, Thank you so much for the 5 star review and feedback. We value your business and look forward to seeing you next time. Jim DaLuga General Manager

January 21, 2024

Dealership Rating
Employee Rating

I did not have an appt but they were able to diagnose a serious issue. I could not leave without it getting fixed. They got me a loaner car. The repair was done by 7 pm. I returned the next day to get my c More

by Eloise1255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2024

Brilliance Subaru responded

Eloise, Thank you for the 5 star review, I am glad that we were able to get your car fixed and down the road safely. See you next time. Jim DaLuga General Manager

January 10, 2024

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Incredible service, honest and helpful! Took the time to fill out a form to get my car battery warranty extended! Also they show me what maintenance my car needed with zero pressure to have More

by m1_contreras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2024

Brilliance Subaru responded

m1_contreras, I am happy to hear that we were able to get a warranty extension for your battery, thank you for the 5 star review and we will see you next time. Jim DaLuga General Manager

January 10, 2024

Dealership Rating
Employee Rating

The staff is always welcoming and friendly. They keep you informed about the status of your car. More

by joustfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Jan 16, 2024

Brilliance Subaru responded

joustfan, Thank you very much for the 5 star review, I am glad that you enjoy working with our Service staff and we look forward to seeing you next time. Jim DaLuga General Manager

January 04, 2024

Dealership Rating
Employee Rating

Loyal customer here, I keep coming back due to the professionalism of everyone. They are always willing to help. Many times they did not charge me for small things that makes me feel like they care a More

by Szmit Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Mennella

Jan 07, 2024

Brilliance Subaru responded

Anna, Thank you very much for the AMAZING review, we appreciate your loyalty to Brilliance Subaru. Thanks for the business and we look forward to seeing you next time. Jim DaLuga General Manager

December 21, 2023

Dealership Rating
Employee Rating

I was taken on time and the car was finished ahead of the time they gave me. I was kept up to date during the process. This dealership has been great on service and the only place I get my Subaru serviced. More

by r.faber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2023

Brilliance Subaru responded

r.faber, Thank you very much for the 5 star review and feedback, we really appreciate your loyalty to our dealership and look forward to seeing you next time. Jim DaLuga General Manager

November 14, 2023

Dealership Rating
Employee Rating

Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

October 26, 2023

Dealership Rating
Employee Rating

Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

by Mags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs, Adam Mennella

Oct 29, 2023

Brilliance Subaru responded

Mags, Thank you very much for the 5 star review and feedback, we hope to see you down the road for your future service needs. Jim DaLuga General Manager

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