Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 5

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
100 Reviews
4.8

100 Reviews

Write a Review

100 Reviews of Derek Thomas

September 12, 2023

Dealership Rating
Employee Rating

Attentive and informative service staff that explained what my car will need in the future as well as what was done at this service. More

by Diane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim

Oct 29, 2023

Brilliance Subaru responded

Diane, Thank you very much for the 5 star review. We look forward to your next visit. Jim DaLuga General Manager

August 23, 2023

Dealership Rating
Employee Rating

Brilliance has yet again surpassed our expectations! We had an odd but critical electrical/battery problem bco StarLink, and in order to keep our car safe with the other safety features, they fixed the More

by jaineenkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2023

Brilliance Subaru responded

jaineenkelly, Thank you very much for the 5 star review and AMAZING feedback. We really appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

August 08, 2023

Dealership Rating
Employee Rating

The service visit went very well. My wait time was minimal, and everyone was focused, professional and very personable. More

by mjdickson
Recommend Dealer
Yes
Oct 28, 2023

Brilliance Subaru responded

mjdickson, Thank you very much for the 5 star review and your feedback. I am glad to hear that you were satisfied with our Service Department and we hope you come back to Brilliance Subaru for your service needs. Jim DaLuga General Manager

July 15, 2023

Dealership Rating
Employee Rating

Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait More

by rago936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner , Richard W.

Jul 30, 2023

Brilliance Subaru responded

Rago, Thank you very much for the 5 star review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 14, 2023

Dealership Rating
Employee Rating

The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. More

by mildred184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Brilliance Subaru responded

Mildred, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 07, 2023

Dealership Rating
Employee Rating

Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More

by millards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Brilliance Subaru responded

Millards, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 20, 2023

Dealership Rating
Employee Rating

Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. More

by sjtol469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we look forward to seeing you down the road for your next service visit. Jim DaLuga General Manager

April 23, 2023

Dealership Rating
Employee Rating

Quick, thorough, friendly, comfortable, clean and they love dogs! I always love the service I receive. More

by bbholmes1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 01, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review. Yes we love dogs at Brilliance Subaru! Thanks for the business and we will see you and your pup next time. Jim DaLuga General Manager

April 23, 2023

Dealership Rating
Employee Rating

Great service department! Quick and easy service appointment. They had to order parts and I was quickly advised when they came in. More

by Chrisdeacy
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Adam Mennella

May 01, 2023

Brilliance Subaru responded

Chris, Thank you very much for the 5 star review. I am glad you had a great experience and we really appreciate the business, see you next time. Jim DaLuga General Manager

February 24, 2023

Dealership Rating
Employee Rating

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

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