Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 5

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
98 Reviews
4.8

98 Reviews

Write a Review

98 Reviews of Derek Thomas

August 08, 2023

Dealership Rating
Employee Rating

The service visit went very well. My wait time was minimal, and everyone was focused, professional and very personable. More

by mjdickson
Recommend Dealer
Yes
Oct 28, 2023

Brilliance Subaru responded

mjdickson, Thank you very much for the 5 star review and your feedback. I am glad to hear that you were satisfied with our Service Department and we hope you come back to Brilliance Subaru for your service needs. Jim DaLuga General Manager

July 15, 2023

Dealership Rating
Employee Rating

Always professional an very courteous I never wait long at all I love that they offer good quality coffee while we wait More

by rago936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner , Richard W.

Jul 30, 2023

Brilliance Subaru responded

Rago, Thank you very much for the 5 star review and your feedback, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 14, 2023

Dealership Rating
Employee Rating

The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. More

by mildred184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Brilliance Subaru responded

Mildred, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

June 07, 2023

Dealership Rating
Employee Rating

Impressed with their service. Did a thorough job checking what was needed, and were honest in their assessment of the problem. More

by millards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Brilliance Subaru responded

Millards, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 20, 2023

Dealership Rating
Employee Rating

Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. More

by sjtol469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we look forward to seeing you down the road for your next service visit. Jim DaLuga General Manager

April 23, 2023

Dealership Rating
Employee Rating

Quick, thorough, friendly, comfortable, clean and they love dogs! I always love the service I receive. More

by bbholmes1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 01, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review. Yes we love dogs at Brilliance Subaru! Thanks for the business and we will see you and your pup next time. Jim DaLuga General Manager

April 23, 2023

Dealership Rating
Employee Rating

Great service department! Quick and easy service appointment. They had to order parts and I was quickly advised when they came in. More

by Chrisdeacy
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim DaLuga, Adam Mennella

May 01, 2023

Brilliance Subaru responded

Chris, Thank you very much for the 5 star review. I am glad you had a great experience and we really appreciate the business, see you next time. Jim DaLuga General Manager

February 24, 2023

Dealership Rating
Employee Rating

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

October 10, 2022

Dealership Rating
Employee Rating

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

October 05, 2022

Dealership Rating
Employee Rating

Provides professional and personal services. Easy to schedule visits. All staff very qualified and friendly. More

by Bluzscale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 31, 2022

Brilliance Subaru responded

Bluzscale, thank you very much for the 5 star review and your feedback. Jim DaLuga General Manager

...
5
...

Dealership Inventory (201 Vehicles)

new 2026 Subaru Outback car, priced at $39,551
2026 Subaru Outback
new
Ice Silver Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $46,022
2026 Subaru Outback
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $41,717
2026 Subaru Forester
new
Crystal White exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $51,639
2026 Subaru Outback
new
Crystal Black exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $47,841
2026 Subaru Outback
new
Deep Emerald Green exterior
Automatic
All-wheel Drive
new 2026 Subaru Forester car, priced at $36,848
2026 Subaru Forester
new
Crystal Black exterior
CVT
All-wheel Drive