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100 Reviews of Derek Thomas
June 29, 2021
This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More
by monidan5
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
June 18, 2021
We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More
by fly0929
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
March 05, 2021
Very professional support. The service technician went well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime well above the call of duty to contact me and keep me informed. I was very impressed. I will recommend the Subaru dealer dealer anytime More
by Fsalvatini
Other Employees Tagged: Adam Mennella
November 06, 2020
Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! gave me a detailed over view of my future services. Do always do a great job! More
by Jmedina
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
September 02, 2020
Service department was courteous and professional. Car was completed on time 60,000 maintenance done. I was given a loaner which was appreciated. Rear brakes done. Was informed that I may need tires a was completed on time 60,000 maintenance done. I was given a loaner which was appreciated. Rear brakes done. Was informed that I may need tires and front brakes at the next oil change. Good to be able to plan ahead. More
by Rad2john
August 22, 2020
There was an airbag recall on my Baja for replacement. I was going to wait for the repair and was told that it would take several hours to do. I was given a loaner so that I could go home while my vehicle w was going to wait for the repair and was told that it would take several hours to do. I was given a loaner so that I could go home while my vehicle was being serviced. Fantastic service and very professional along with their parts dept that found a part quickly for me. More
by mutt5
August 09, 2020
I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an appointment, instead I received a welcome response of “we can help you”. Staff is very pleasant. More
by Ron
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
by portlandhead5
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
March 15, 2020
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
by mkorz326
