Clean and relaxed.
The sales department is not pushy and explains the reasons behind the suggested service
The sales department is not pushy and explains the reasons behind the suggested service
More
by Big Daddy
Mar 30, 2022 -
Brilliance Subaru responded
Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
-Brilliance Subaru of Elgin
I have gotten excellent service from the beginning🤗they
r always very helpful and accommodating
r always very helpful and accommodating
More
by Pretzel63
Dec 29, 2021 -
Brilliance Subaru responded
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!
-Brilliance Subaru of Elgin
Good job. Friendly. Informative. Always have had good
experiences with this service department. Thank You.
experiences with this service department. Thank You.
More
by pswhalen
Dec 22, 2021 -
Brilliance Subaru responded
We appreciate your positive review about your recent experience with us! Thank you so much for choosing Brilliance Subaru as your first choice for service! Please let us know if there is anything else we can do for you; we are more than happy to help!
-Brilliance Subaru of Elgin
Thanks for the professional service.Very nice and
Thanks for the professional service.
Very nice and friendly environment with friendly and knowledgeable staff.
Thanks for the professional service.
Very nice and friendly environment with friendly and knowledgeable staff.
More
by DP
Dec 23, 2021 -
Brilliance Subaru responded
Dp, we are so happy to read such a great review about Brilliance Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
-Brilliance Subaru of Elgin
great service & very helpful service manager- Derek. He
provided great service and very knowledgeable service manager. I think he is great person overall.
provided great service and very knowledgeable service manager. I think he is great person overall.
More
by mygam1
Dec 22, 2021 -
Brilliance Subaru responded
Mygam1, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us!
-Brilliance Subaru of Elgin
Dec 27, 2021 -
mygam1 responded
Great job from Derek.
I had trouble with my left front tire. For convenience I
took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. P
took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. Plugged the tire and was on my way. Only Brilliance will touch my Subaru again. Thanks so much.
More
by Dennis Haney
Jan 16, 2022 -
Brilliance Subaru responded
Dennis, thank you very much for the 5 star review and your feedback. I am glad to hear that our Service Department was able to take care of you quickly.
Jim DaLuga
General Manager
We are happy with the service that they provided. We got
two Subaru cars purchased from them and we are looking forward for the third one.
two Subaru cars purchased from them and we are looking forward for the third one.
More
by deletejunkemail2019
Nov 28, 2021 -
Brilliance Subaru responded
Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon.
Jim DaLuga
General Manager
Everything as promised, didn’t upcharge me at all and
even told me I didn’t need some services I thought I did.
even told me I didn’t need some services I thought I did.
More
by ljreedy
Oct 26, 2021 -
Brilliance Subaru responded
jreedy, thank you for the 5 star review and confidence in our Service Department.
Jim DaLuga
General Manager
Derek is great, he's professional and personable. He
explained everything in detail, and set realistic expectations.
Clone that guy, he's on top of his game! :-)
Thanks Derek!
explained everything in detail, and set realistic expectations.
Clone that guy, he's on top of his game! :-)
Thanks Derek!
More
by lefty2ndbaseman
Aug 11, 2021 -
Brilliance Subaru responded
Thank you very much for the 5 star review and your feedback. Derek Thomas has been a Service Advisor with Brilliance Subaru since we opened the dealership and has done a great job serving our customers. See you for your next service visit.
Jim DaLuga
General Manager
Great place, close to home, always got what I requested
for: loaner or a ride to work. Nice waiting room. Can do some work while waiting.
for: loaner or a ride to work. Nice waiting room. Can do some work while waiting.
More
by Khouane_stgermain
Aug 11, 2021 -
Brilliance Subaru responded
Khouane, thank you for the review and your feedback, I am glad that our Service Department is meeting your expectations.
Jim DaLuga
General Manager
Dealer Reviews
Cars for Sale
Dealer Log In
