Love the convience of keeping my Outback in top notch
performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi.
performance provided by the service dept checklist. It's such a feel good knowing that everything is running properly since I just crossed 100,000mi. And, again yesterday, they thought it would be 90min for service changing out brake fluid etc ...I was out in 45min.
Thank you!
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by LAP
Jun 12, 2022 -
Brilliance Subaru responded
LAP,
Congratulations on reaching the 100K mark! I am glad that you have great confidence in our service team and we will work hard to get you to 200K miles. Thanks for the business.
Jim DaLuga
General Manager
I have dealt with this dealership several years ago and
was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be
was happy. Today I dealt with it again and I am happier especially with the salesman I worked with, Ed. Troike. The place is as spotless as man be and everyone is super friendly no matter who you talk to. I enjoy the experience I have with Brilliance and can rely on them at any time. All those who work there are professional and treat you with respect and kindness.
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by johnson111441
May 29, 2022 -
Brilliance Subaru responded
Thank you very much for the 5 star review and wonderful feedback regarding your experience with Ed Troike! Ed has done an amazing job taking care of his customers since we opened the dealership in 2014. Enjoy your new Subaru.
Jim DaLuga
General Manager
Service was as expected actually finished ahead of
schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable
schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable
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by gerrysmith
Apr 11, 2022 -
Brilliance Subaru responded
gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit.
Jim DaLuga
General Manager
Clean and relaxed.
The sales department is not pushy and explains the reasons behind the suggested service
The sales department is not pushy and explains the reasons behind the suggested service
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by Big Daddy
Mar 30, 2022 -
Brilliance Subaru responded
Hello, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
-Brilliance Subaru of Elgin
I have gotten excellent service from the beginning🤗they
r always very helpful and accommodating
r always very helpful and accommodating
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by Pretzel63
Dec 29, 2021 -
Brilliance Subaru responded
Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help! Safe travels!
-Brilliance Subaru of Elgin
Good job. Friendly. Informative. Always have had good
experiences with this service department. Thank You.
experiences with this service department. Thank You.
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by pswhalen
Dec 22, 2021 -
Brilliance Subaru responded
We appreciate your positive review about your recent experience with us! Thank you so much for choosing Brilliance Subaru as your first choice for service! Please let us know if there is anything else we can do for you; we are more than happy to help!
-Brilliance Subaru of Elgin
Thanks for the professional service.Very nice and
Thanks for the professional service.
Very nice and friendly environment with friendly and knowledgeable staff.
Thanks for the professional service.
Very nice and friendly environment with friendly and knowledgeable staff.
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by DP
Dec 23, 2021 -
Brilliance Subaru responded
Dp, we are so happy to read such a great review about Brilliance Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
-Brilliance Subaru of Elgin
great service & very helpful service manager- Derek. He
provided great service and very knowledgeable service manager. I think he is great person overall.
provided great service and very knowledgeable service manager. I think he is great person overall.
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by mygam1
Dec 22, 2021 -
Brilliance Subaru responded
Mygam1, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us!
-Brilliance Subaru of Elgin
Dec 27, 2021 -
mygam1 responded
Great job from Derek.
I had trouble with my left front tire. For convenience I
took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. P
took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. Plugged the tire and was on my way. Only Brilliance will touch my Subaru again. Thanks so much.
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by Dennis Haney
Jan 16, 2022 -
Brilliance Subaru responded
Dennis, thank you very much for the 5 star review and your feedback. I am glad to hear that our Service Department was able to take care of you quickly.
Jim DaLuga
General Manager
We are happy with the service that they provided. We got
two Subaru cars purchased from them and we are looking forward for the third one.
two Subaru cars purchased from them and we are looking forward for the third one.
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by deletejunkemail2019
Nov 28, 2021 -
Brilliance Subaru responded
Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon.
Jim DaLuga
General Manager