Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 7

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
98 Reviews
4.8

98 Reviews

Write a Review

98 Reviews of Derek Thomas

December 20, 2021

Dealership Rating
Employee Rating

Good job. Friendly. Informative. Always have had good experiences with this service department. Thank You. More

by pswhalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2021

Brilliance Subaru responded

We appreciate your positive review about your recent experience with us! Thank you so much for choosing Brilliance Subaru as your first choice for service! Please let us know if there is anything else we can do for you; we are more than happy to help! -Brilliance Subaru of Elgin

December 13, 2021

Dealership Rating
Employee Rating

Thanks for the professional service.Very nice and Thanks for the professional service. Very nice and friendly environment with friendly and knowledgeable staff. More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Dec 23, 2021

Brilliance Subaru responded

Dp, we are so happy to read such a great review about Brilliance Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! -Brilliance Subaru of Elgin

December 09, 2021

Dealership Rating
Employee Rating

great service & very helpful service manager- Derek. He provided great service and very knowledgeable service manager. I think he is great person overall. More

by mygam1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2021

Brilliance Subaru responded

Mygam1, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We're looking forward to your next visit with us! -Brilliance Subaru of Elgin

Dec 27, 2021

mygam1 responded

Great job from Derek.

November 24, 2021

Dealership Rating
Employee Rating

I had trouble with my left front tire. For convenience I took it to a local tire shop. After three tries to fix the tire they said I need all new tires. I had them put on the spare and came to Brilliance. P More

by Dennis Haney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 16, 2022

Brilliance Subaru responded

Dennis, thank you very much for the 5 star review and your feedback. I am glad to hear that our Service Department was able to take care of you quickly. Jim DaLuga General Manager

November 21, 2021

Dealership Rating
Employee Rating

We are happy with the service that they provided. We got two Subaru cars purchased from them and we are looking forward for the third one. More

by deletejunkemail2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2021

Brilliance Subaru responded

Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon. Jim DaLuga General Manager

October 13, 2021

Dealership Rating
Employee Rating

Everything as promised, didn’t upcharge me at all and even told me I didn’t need some services I thought I did. More

by ljreedy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2021

Brilliance Subaru responded

jreedy, thank you for the 5 star review and confidence in our Service Department. Jim DaLuga General Manager

August 10, 2021

Dealership Rating
Employee Rating

Derek is great, he's professional and personable. He explained everything in detail, and set realistic expectations. Clone that guy, he's on top of his game! :-) Thanks Derek! More

by lefty2ndbaseman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

Thank you very much for the 5 star review and your feedback. Derek Thomas has been a Service Advisor with Brilliance Subaru since we opened the dealership and has done a great job serving our customers. See you for your next service visit. Jim DaLuga General Manager

July 09, 2021

Dealership Rating
Employee Rating

Great place, close to home, always got what I requested for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. More

by Khouane_stgermain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

Khouane, thank you for the review and your feedback, I am glad that our Service Department is meeting your expectations. Jim DaLuga General Manager

June 29, 2021

Dealership Rating
Employee Rating

This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More

by monidan5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

monidan, thank you very much for the 5 star review and your feedback. I am very happy that you have such trust in our Service department. See you next time. Jim DaLuga General Manager

June 18, 2021

Dealership Rating
Employee Rating

We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More

by fly0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

fly0929, thank you very much for the review and feedback. I wish you never left the area but really appreciate you making the trip from Oak Park. See you soon. Jim DaLuga General Manager

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