102 Reviews of Derek Thomas
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
March 15, 2020
Great service! Great updates and obtaining estimates for unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther unrelated work. This Impreza is a wonderful econopod; great mileage, room and utility. It’s fun to watch one’s range increase the faster and farther one drives. More
March 05, 2020
I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. in the service department. In the waiting room I witnessed a high level of attention given to all customers. More
February 08, 2020
I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work was completed promptly and I was back in my car. More
Other Employees Tagged: Rich Dencs, Adam Mennella
January 17, 2020
Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
January 07, 2020
Excellent Service, As Always I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership a I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership and all it has to offer, and likely will make this the store for my next purchase. Thanks! More
Other Employees Tagged: Kevin Piklor
November 12, 2019
Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an important tool to get my job done. I never have to worry about my car I know I am covered with the team at Brilliance Subaru! Thank you for you support! Mike Kilanski More
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
November 12, 2019
Excellent Service The service department is always phenomenal! They do expert work, are personal and engaging in addition. I have moved away from the area and still go The service department is always phenomenal! They do expert work, are personal and engaging in addition. I have moved away from the area and still go back to this dealership because I trust them. More
Other Employees Tagged: Jay Turner
October 19, 2019
Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More
Other Employees Tagged: Lisa Kilhefner, Rich Dencs, Adam Mennella
October 14, 2019
Oil change, air filter change. Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push so Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push something not needed. More
Other Employees Tagged: Lisa Kilhefner

