Derek Thomas
Derek Thomas at Brilliance Subaru

Derek Thomas | Page 9

Service Advisor

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.8
100 Reviews
4.8

100 Reviews

Write a Review

100 Reviews of Derek Thomas

March 05, 2020

Dealership Rating
Employee Rating

I’m really impressed with the quality of customer service in the service department. In the waiting room I witnessed a high level of attention given to all customers. More

by Jilllipper
Recommend Dealer
Yes
Mar 18, 2020

Brilliance Subaru responded

Jillliper, thank you very much for the 5 star review and your feedback. I am glad that we are meeting your expectations. Jim DaLuga General Manager

February 08, 2020

Dealership Rating
Employee Rating

I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The More

by Dave S
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs, Adam Mennella

Feb 22, 2020

Brilliance Subaru responded

Dave, thank you very much for the 5 star review and your feedback. I am glad to hear that our service department exceeded your expectations. See you for your next service visit. Jim DaLuga General Manager

January 17, 2020

Dealership Rating
Employee Rating

Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their More

by me_topher2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2020

Brilliance Subaru responded

me-topher2, thank you very much for the 5 star review and your feedback. I am happy to hear that you had a pleasant experience with our Service Department. We will see you for your next visit. Jim DaLuga General Manager

January 07, 2020

Dealership Rating
Employee Rating

Excellent Service, As Always I've never had an issue with your excellent service. Very professional, quick service with strong attention to detail. I appreciate the dealership a More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Piklor

Feb 22, 2020

Brilliance Subaru responded

John, thank you very much for the 5 star review and your comments. I am happy to hear that you have had great service from our Service Department and I guarantee the same level of service when you are ready to purchase a vehicle. Jim DaLuga General Manager

November 12, 2019

Dealership Rating
Employee Rating

Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa More

by Michael.kilanski
Recommend Dealer
Yes
Nov 26, 2019

Brilliance Subaru responded

Mike, thank you very much for taking the time to write a review. I am happy to hear that our Service team is meeting your expectations, and we will continue to give you great service down the road. Jim DaLuga General Manager

November 12, 2019

Dealership Rating
Employee Rating

Excellent Service The service department is always phenomenal! They do expert work, are personal and engaging in addition. I have moved away from the area and still go More

by fernie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Turner

Nov 26, 2019

Brilliance Subaru responded

Fernie, thank you very much for the review. I am happy to hear that you trust our Service Department so much that you drive a long way to get here. See you soon. Jim DaLuga General Manager

October 19, 2019

Dealership Rating
Employee Rating

Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2019

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review. Our team will work very hard to continue to exceed your expectations. Jim DaLuga General Manager

October 14, 2019

Dealership Rating
Employee Rating

Oil change, air filter change. Prompt, courteous and clean waiting area. Always pleased with service. Always feel that the service associates aren't trying to 'upsell', or push so More

by Chas123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 30, 2019

Brilliance Subaru responded

Chas123, thank you very much for the 5 star review and comments regarding your service experience. Jim DaLuga General Manager

October 06, 2019

Dealership Rating
Employee Rating

We have had 4 Subarus over 11 years and Brillances’s service department is by far the very best!! Rich Dencs and the entire team bring the ultimate in customer service. If you want honest, caring, knowl More

by Kelly
Recommend Dealer
Yes

Other Employees Tagged: Rich Dencs, Adam Mennella

Oct 30, 2019

Brilliance Subaru responded

Kelly, thank you very much for the 5 star review and comments about our service department. Our Service Manager, Rich Dencs has been providing excellent customer service since we opened Brilliance Subaru in October, 2014. Jim DaLuga General Manager

September 18, 2019

Dealership Rating
Employee Rating

Great experience with my daughters first new car purchase! Great buying experience and great people! Everyone from management, sales, finance and service are extremely helpful, friendly and have gone beyond a More

by John w/ Paige
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2019

Brilliance Subaru responded

John, thank you very much for the 5 star review and feedback. I am happy to hear that you daughters' first new car purchase was a positive experience. I appreciate the business and hope to see you in for your first service appointment. Jim DaLuga General Manager

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