Derek Thomas

No call when the car was completed. Brought my car in on Thursday morning. Was over a holiday weekend and no way to get my car back till Monday had to ask to have it washed before pick Brought my car in on Thursday morning. Was over a holiday weekend and no way to get my car back till Monday had to ask to have it washed before picking it up. Found the door handle with a gouge out of it, something pink smeared on the headliner and oil drips on the hood of the car. The car was left unlocked over the weekend. Called several times on Thursday afternoon around 4 with no one answering and no way to leave a message. The phone just rang. Had to call Monday to get any update. Not much of an apology but said they would replace the handle. No one has contacted us about that repair yet. More

by donna50 Verified Customer Verified Customer

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Car had oil issues. Did oil test and said everything was fine. Got rid of car before major engine problems. Did oil test and said everything was fine. Got rid of car before major engine problems. More

by BRADYFAM004 Verified Customer Verified Customer

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Poor communication. If you need something followed up on—do not depend on the dealership to reach out. Will never purchase another car from here. If you need something followed up on—do not depend on the dealership to reach out. Will never purchase another car from here. More

by awood0117 Verified Customer Verified Customer

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The service experience was very good! They were ready to start when I showed up for my appointment. They were very quick but thorough with the oil change and first service appointment. They were ready to start when I showed up for my appointment. They were very quick but thorough with the oil change and first service appointment. Above average experience for sure. More

by alanbart613 Verified Customer Verified Customer

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Did not address the issue it was in all same problems still exist. Secondary garage has fix most. still exist. Secondary garage has fix most. More

by banningefd Verified Customer Verified Customer

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Everything about the appointment went smoothly. Employees were pleasant and helpful. Only downside is that I had to come up with six more words to complete the survey Employees were pleasant and helpful. Only downside is that I had to come up with six more words to complete the survey More

by rsharpeoffice Verified Customer Verified Customer

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Crestmont Hyundai has a clean, well run service department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. More

by wpatgar Verified Customer Verified Customer

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Not timely whatsoever, our car was in the shop for nearly a month, incredibly poor communication, we won’t be returning for any future service. a month, incredibly poor communication, we won’t be returning for any future service. More

by VESAMEK Verified Customer Verified Customer

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I experienced an unexpected service issue and Cresmont service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me back on the road. More

by Carrie Verified Customer Verified Customer

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Marcus was wonderful. He answered all our questions, and was very helpful. I would recommend him to my family and friends He answered all our questions, and was very helpful. I would recommend him to my family and friends More

by lisapav Verified Customer Verified Customer

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