Derek Thomas

Poor communication. If you need something followed up on—do not depend on the dealership to reach out. Will never purchase another car from here. If you need something followed up on—do not depend on the dealership to reach out. Will never purchase another car from here. More

by awood0117 Verified Customer Verified Customer

Report | Print

The service experience was very good! They were ready to start when I showed up for my appointment. They were very quick but thorough with the oil change and first service appointment. They were ready to start when I showed up for my appointment. They were very quick but thorough with the oil change and first service appointment. Above average experience for sure. More

by alanbart613 Verified Customer Verified Customer

Report | Print

Did not address the issue it was in all same problems still exist. Secondary garage has fix most. still exist. Secondary garage has fix most. More

by banningefd Verified Customer Verified Customer

Report | Print

Everything about the appointment went smoothly. Employees were pleasant and helpful. Only downside is that I had to come up with six more words to complete the survey Employees were pleasant and helpful. Only downside is that I had to come up with six more words to complete the survey More

by rsharpeoffice Verified Customer Verified Customer

Report | Print

Crestmont Hyundai has a clean, well run service department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. department. Service was completed efficiently and the employees who greeted me were so pleasant and polite. More

by wpatgar Verified Customer Verified Customer

Report | Print

Not timely whatsoever, our car was in the shop for nearly a month, incredibly poor communication, we won’t be returning for any future service. a month, incredibly poor communication, we won’t be returning for any future service. More

by VESAMEK Verified Customer Verified Customer

Report | Print

I experienced an unexpected service issue and Cresmont service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me service manager AJ was amazing. He fit me right in and provided exceptional service and updates. I appreciate the quick response and action to get me back on the road. More

by Carrie Verified Customer Verified Customer

Report | Print

Marcus was wonderful. He answered all our questions, and was very helpful. I would recommend him to my family and friends He answered all our questions, and was very helpful. I would recommend him to my family and friends More

by lisapav Verified Customer Verified Customer

Report | Print

Inefficient, terrible communication and not honoring the certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. Thi certified pre-owned inspection of the vehicle. It is very clear this dealership did not complete the entire survey and inspection of the vehicle. This lack of inspection is currently leading to multiple service visits without a resolution. More

by tricuo1470 Verified Customer Verified Customer

Report | Print

Very pleasant to work with and to resolved issues quickly . Looking forward to see if they continue to keep doing a great job . . Looking forward to see if they continue to keep doing a great job . More

by tomb1863 Verified Customer Verified Customer

Report | Print