This was our first stop in looking at vehicles in person.
Mr. Ward didn't try to push us in any certain direction he listened to our questions and answered with full confidence. He mentioned he was off alrea
Mr. Ward didn't try to push us in any certain direction he listened to our questions and answered with full confidence. He mentioned he was off already the day we showed up,he was already supposed to leave two hours before we got there, and we got there an hour before the dealership closed, and he stayed to help us. We were thankful for him that evening, being a family without much free time. We went to two more dealerships the following day and not one person came to talk to us or open vehicles until we went to ask, I felt that spoke volumes on James Wood. The entire process was easy from start to end. We called to tell him we were ready and what we wanted to add. Mr. Ward took care of everything and made it where we showed up and walked out quickly with a new vehicle along with all the things we added to the Yukon XL such as, tinted windows, black emblems and wheels, along with floor liners. I have bragged about our process since we left that day, and how Mr. Ward has gained our business with James Wood for a lifetime.
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by HTH44
Verified Customer
Verified Customer
Other Employees Tagged:
Tony Lara
, I believe Tony Lara is who we worked with in the finance department and he was great, made the finance process easy to complete.
Dec 10, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your wonderful experience with us! I am happy to hear that Mr. Ward provided you with such attentive service during your visit to James Wood Chevrolet Buick GMC Decatur. It's great to know that he was able to accommodate you despite his schedule and make the vehicle selection process seamless and enjoyable. I appreciate your kind words and am excited that you chose the GMC Yukon XL with all the added features! Looking forward to serving you and your family for many years to come. Don’t hesitate to reach out if you need anything in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
This was a super easy process for us and saved us so much
time to be able to start everything online.
time to be able to start everything online.
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by forn6bones
Verified Customer
Verified Customer
Oct 31, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! I am happy to hear that your experience with James Wood Chevrolet Buick GMC Decatur was easy and time-saving. We appreciate you taking the time to share your feedback and look forward to assisting you again.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Easy to work with.
Good customer service. Drew and Rusty always do a good job. Finance department was fast.
Good customer service. Drew and Rusty always do a good job. Finance department was fast.
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by jyates8
Verified Customer
Verified Customer
Oct 25, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I'm glad to hear that you found us easy to work with and that Drew and Rusty provided you with great service. It's fantastic to know that our finance department was able to assist you quickly as well. I appreciate your feedback, and we look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Derek Ward did a fantastic job selling me the Traverse
Z71. The experience was awesome and my wife just loves her new car. James Wood is the best place to buy a new or used vehicle.
Z71. The experience was awesome and my wife just loves her new car. James Wood is the best place to buy a new or used vehicle.
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by Dlbyrdee
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your awesome review! I'm happy to hear that you had an awesome experience with Derek and that your wife is loving her new Chevrolet Traverse Z71. At James Wood Chevrolet Buick GMC Decatur, we strive to provide the best service for our customers. We appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Derek Ward and the Finance Manager Dane Shelton were both
very professional and worked hard to find us the vehicle we were looking for.
very professional and worked hard to find us the vehicle we were looking for.
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by CHARLESAHARE
Verified Customer
Verified Customer
Other Employees Tagged:
Dane, Shelton
Oct 21, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words, Charles! We are glad to hear that Derek and Dane provided you with such professional service at James Wood Chevrolet Buick GMC Decatur. We appreciate your recognition of their efforts in helping you find the perfect vehicle. We look forward to seeing you again for your future automotive needs!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Dason in the service department is top knock.
This dealership is now our go-to dealership for service on our vehicles. I typically wait for my vehicle to be serviced. The folks there are alway
This dealership is now our go-to dealership for service on our vehicles. I typically wait for my vehicle to be serviced. The folks there are always friendly and knowledgeable. Its a great place to go.
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by carlosu300tx
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your fantastic review, Carlos! I'm pleased to hear that our service department, especially Dason, has made such a positive impression on you. At James Wood Chevrolet Buick GMC Decatur, we strive to provide friendly and knowledgeable service, and it’s great to know that we have become your go-to dealership for your vehicle needs. We look forward to seeing you again for your next service visit!
Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Outstanding service.
Drew was awesome and super friendly and knowledgeable. We were treated with care from the moment that we walked in the door. He truly took the tim
Drew was awesome and super friendly and knowledgeable. We were treated with care from the moment that we walked in the door. He truly took the time to make sure that we felt like we mattered and understood all of the ins and outs of the purchase that we were about to make.
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by jmcdaniel_81
Verified Customer
Verified Customer
Sep 04, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I am happy to hear that you received outstanding service from Drew at James Wood Chevrolet Buick GMC Decatur. It's great to know that you felt valued and well-informed throughout your purchasing process. We appreciate your feedback and look forward to welcoming you back on your next visit.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
This dealership is 10 out of 10.
Derek was amazing and everyone on that team was kind and courteous. This by far was one of the best experiences if not the best experience for buying
Derek was amazing and everyone on that team was kind and courteous. This by far was one of the best experiences if not the best experience for buying a car. Honest and professional. Great hospitality.
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by ANTHONY.FRANCE317925
Verified Customer
Verified Customer
Aug 12, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you, Anthony! I'm happy to hear that Derek and the team at James Wood Chevrolet Buick GMC Decatur provided you with such an amazing car-buying experience. Our commitment to honesty and professionalism is key to what we do, and it’s wonderful to know that it made an impact on you. We look forward to welcoming you back for any future needs.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Derek did a great job of getting me what I was looking
for, special thanks to derek
for, special thanks to derek
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by jgljgarcia122472
Verified Customer
Verified Customer
Aug 04, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! We're thrilled to hear that Derek was able to assist you in finding exactly what you were looking for. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and we appreciate your acknowledgment of Derek's hard work. We look forward to serving you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
We arrived at the dealership and walked for half an hour
with no salesman following us. When we decided what we wanted to drive, a 2025 Colorado truck, we went into the office and fortunately found Derek Wa
with no salesman following us. When we decided what we wanted to drive, a 2025 Colorado truck, we went into the office and fortunately found Derek Ward. Derek was very personable and did not pressure us at all. We test drove the truck and Derek helped through the purchasing process. We loved the experience and will recommend the dealership and Derek to anyone looking for a new vehicle.
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by jambls
Verified Customer
Verified Customer
Jul 24, 2025 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I am glad to know you had a positive experience at James Wood Chevrolet Buick GMC Decatur and that Derek was able to assist you with your 2025 Chevrolet Colorado truck purchase. Your recommendation means a lot to us. We look forward to welcoming you back for your next vehicle needs.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com