Derrick Bates
Derrick Bates at Claremont Toyota

Derrick Bates | Page 5

Internet Sales

Claremont Toyota

601 Auto Center Dr
Claremont, CA 91711

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82 Reviews

I have over 20 years of experience in the automobile industry. I upfront and transparent on all of my deals. And I am very easy to work with.

Dealership Experience

6 yrs, 9 mos

Industry Experience

27 yrs, 7 mos

Languages Spoken

English English

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rated

82 Reviews

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82 Reviews of Derrick Bates

March 24, 2022

Dealership Rating
Employee Rating

Laking in communication, and transparency. Emails go unanswered from several departments. The only reason I still purchased the vehicle is because the other two dealers in my area did not hav More

by Karla R Castillo Orantes
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Bruce Wright, Henry Figueroa , Ryan Crenshaw, Mo Alsalamony

Mar 24, 2022

Claremont Toyota responded

Karla, It's vital that we provide quality communication and it's discouraging that's not what you receive. We'd like to learn more about this and get back to making sure that you're satisfied with your experience here. Please contact us when you have an opportunity to speak. We hope to hear from you. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 23, 2022

Dealership Rating
Employee Rating

Quick easy and informative. I enjoy Claremonts representatives and employees. They truly care about the person and the car. More

by DESTINEYMORA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Acevedo, Jonathan Fairman, Henry Figueroa, Marisela Guzman , Richard Lopez, Adrian Romero, Ivica Zupic

Mar 23, 2022

Claremont Toyota responded

It gives us great pride to hear that you enjoyed your recent experience with us! Thank you for taking the time to leave this review and we hope to see you again! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 19, 2022

Dealership Rating
Employee Rating

We are very pleased with the service at this dealership. The Toyota Corolla Hybrid is in very short supply, however, Derrick and Joey were able to find a white hybrid and called us immediately. We only ha More

by amlubatti
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosy Jacuinde

Mar 21, 2022

Claremont Toyota responded

We are thrilled to hear that Derrick and Joey worked hard to make sure you had a 5-star experience! Congrats on your new Corolla Hybrid! Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

March 16, 2022

Dealership Rating
Employee Rating

Great service, friendly, respectful. They work with my credit union and the new car purchase experience was overall good. More

by ALMA C
Recommend Dealer
Yes
Mar 18, 2022

Claremont Toyota responded

Alma, Welcome to our Claremont Toyota Family and congrats on your new vehicle. We appreciate the opportunity to earn your business and we hope your new ride's treating you well thus far. Regards, Customer Relations Team guestrelations@claremonttoyota.com 909-625-1500

February 07, 2022

Dealership Rating
Employee Rating

Derrick and Daniel were great. Very helpful with the purchase of my new 2022 Tacoma More

by DJROADKING61
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Lopez, Jacob Santos, Daniel Vera

Feb 08, 2022

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

February 01, 2022

Dealership Rating
Employee Rating

They were able to get me the car I wanted. F Great service I’ll be back More

by Kenschonfeld
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Fairman , Juan in financial

Feb 01, 2022

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 27, 2022

Dealership Rating

Bruce was incredibly helpful and easy to work with. The experience here from start to finish was worlds above what I had previously experienced at another Toyota dealership. I would highly recommend going More

by MFos2398
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Wright , Ryan Crenshaw

Jan 31, 2022

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 17, 2022

Dealership Rating
Employee Rating

A very high level of customer service and attentiveness by all staff we encountered. Sales associate was knowledgeable. More

by MARILYNFULLER93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 17, 2022

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

January 04, 2022

Dealership Rating
Employee Rating

I had hard time finding deals matching my resources and I had hard time finding deals matching my resources and Toyota was the only one who helped all the way through. Derrick helped me get the best option More

by SVETAFREEBORN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2022

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

December 30, 2021

Dealership Rating
Employee Rating

Always provides great customer service. Friendly staff. Always on top of my service reminders when it’s due More

by MERCADOR70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Acevedo, Jonathan Fairman, Henry Figueroa, Marisela Guzman , Richard Lopez, Adrian Romero, Ivica Zupic

Dec 30, 2021

Claremont Toyota responded

Dear Customer, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Also, if you take a minute to fill out the survey you will be getting from the survey company Medallia we would greatly appreciate it. We appreciate your business and value you as a customer. Thank you for choosing Claremont Toyota for your vehicles service needs. Sincerely, Janeth Mestas Customer Relations Claremont Toyota Janethmestas@claremonttoyota.com

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