"Pleasant, knowledgeable experience with Mei Kei"
My husband and I went to Heritage Owings Mills to purchase a new Forester. I had an 18 year old Outback that never failed me but knew it was time to finally upgrade. Mei Kei was so easy and pleasant to deal with. She was very knowledgeable about the car and took us on a test drive pointing out all the safety features and mechanics to make us feel comfortable. She took her time answering all of our questions and we never felt rushed. I was unsure of the color but liked the car I had test driven. She and Shawn suggested molding and a pinstripe to make it more personalized. She even co ordinated the service so we didn’t have to make multiple trips. She was conscientious and spoke to service for the arrangements, did follow ups and stayed in contact with us. She even met us in the service department and introduced us to the managers.
You could not have asked for a more comfortable and personalized experience than what Mei Kei provided.