Derrick Lawernce

I writing to express my and disappointment with my recent purchase of a brand new Ford F-150. The Ford Pass and running board motor have been problematic, and despite some progress, the issues persist recent purchase of a brand new Ford F-150. The Ford Pass and running board motor have been problematic, and despite some progress, the issues persist. The Ford Pass is now working intermittently, and the driver-side running board remains inoperable. The dealership provided a loaner vehicle while investigating the Ford Pass and keyless entry issues. However, they incorrectly utilized my Ford points, exceeding 3,700 points, despite having a credit card on file. I have attempted to contact General Manager Jim Doyle, but my calls have gone unreturned. I find it unacceptable that the dealership has not expedited the running board part. My experience has been disappointing, and I regret purchasing from my hometown dealership, as I believe the issues would have been promptly resolved elsewhere. Nevertheless, Service Advisor Mr. Felix demonstrated helpfulness and empathy. Overall, my experience has been disappointing, and I will not recommend this dealership. More

by KPAUL2124 Verified Customer Verified Customer

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Answered all questions and completed the transaction efficiently. I did a complete out of state purchase. efficiently. I did a complete out of state purchase. More

by pwadz14 Verified Customer Verified Customer

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Don’t know who hector is never met him that I know of. The salesman I dealt with was Derek. He was great. He made everything go smoothly, even if it wasn’t. The salesman I dealt with was Derek. He was great. He made everything go smoothly, even if it wasn’t. More

by FLAPINKSNAPPER Verified Customer Verified Customer

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Honestly, had DJ and the other salesman not made the deal happen, this dealership would’ve left a sour taste in my mouth due to JP. When I couldn’t come to the number he wanted, he made a slick remark, and t happen, this dealership would’ve left a sour taste in my mouth due to JP. When I couldn’t come to the number he wanted, he made a slick remark, and then walked away as if I wasted his time. Only for the next day the deal goes through with a manager and different salesman. More

by bjohnson.htca Verified Customer Verified Customer

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The sales process was very smooth(the only issue was the Saturn ID verification system being very quirky) they worked through that issue and everyone was extremely helpful. Saturn ID verification system being very quirky) they worked through that issue and everyone was extremely helpful. More

by DRTOM Verified Customer Verified Customer

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It was a very wonderful and easy experience they took the time to show us different cars we were interested in and gave advice on what would be the best option for us and made the process extremely smooth time to show us different cars we were interested in and gave advice on what would be the best option for us and made the process extremely smooth More

by merlomelissa28 Verified Customer Verified Customer

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Don't buy a car from this dealership. They do not stand behind what they say or sell. Tim Wooley will screw you over. He promised me 500.00 towards a repair on my car i bought from his de They do not stand behind what they say or sell. Tim Wooley will screw you over. He promised me 500.00 towards a repair on my car i bought from his dealership. I got the repair done and never recieved a dime from him. From the sales men to the mananger, they are all conmen. Go somewhere other than Wayne Akers Ford to buyyour next car....point blank.....THEY ARE BIG TIME CONMEN!!!! More

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Derrick made this process enjoyable. Derrick was patient, pleasant, helpful, respectful, and knowledgeable about Ford products. Derrick was patient, pleasant, helpful, respectful, and knowledgeable about Ford products. More

by FLAPINKSNAPPER Verified Customer Verified Customer

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I had a great experience with the team at Wayne Akers. They made my process as smooth as possible. I would definitely recommend them. They made my process as smooth as possible. I would definitely recommend them. More

by bktattoo13 Verified Customer Verified Customer

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It was a positive experience overall. The finance guy didn't seem too thrilled, but it was okay. I feel like they could have done more on my trade but I didn't really feel like going thro The finance guy didn't seem too thrilled, but it was okay. I feel like they could have done more on my trade but I didn't really feel like going through the drama. I got a nice vehicle at a (I think) fair price. Overall I was satisfied. Several criticisms: 1) Moving the biggest sellers into the air-conditioned showroom would be nice. At least I could have such place to start my search where it wasn't 100 degrees. 2) Going out of your way to make children happy in your showroom would make a big difference. A stuffed toy, some cookies, a cup of juice. A play area maybe. This would endear you to parents, especially mothers. They are already under stress from the car buying experience. Having to keep their children entertained at the same makes the whole process less pleasant. Frankly, some of the sales people have a terrible and unfriendly bearing about them. 3) Salesmen should be well-versed in all aspects of the cars they are selling. Not having answers to customer questions makes one make assumptions about their priorities. 4) Mop the xxxx bathroom. It's pretty unclassy and disgusting to have to walk through someone else's possessions at the urinal. Inspect the bathrooms hourly. More

by RPaulatUF Verified Customer Verified Customer

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