Derrick Phillips | Page 14

Perfect. No issues at all. A loaner vehicle was provided in the morning, and my car was ready to pick up by lunchtime. Easy. No issues at all. A loaner vehicle was provided in the morning, and my car was ready to pick up by lunchtime. Easy. More

by JOEL.BADANES Verified Customer Verified Customer

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I have always liked the service part of the dealership. (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation when I was driving. Derrick was quick to make things right and I will continue with getting my car serviced at this location) More

by BETH.BALOG227 Verified Customer Verified Customer

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As always, a great team effort and experience at Southern (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and eve (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and even Teresa, while the cashier, helpfully coaches the guests on the use of the very nice coffee machine outside her office. Showroom facilities and guest wait room, with PC workspace while waiting is very much appreciated. While I didn't get to see Robert, projected work finished as estimated on time. However, a bit disappointed, as Brenda expressed, the CarCare Points from Hall have yet to transfer to Southern, and I was a bit surprised at the net cost for the oil change, (free State Safety Inspection), and the printed invoice still rather confusing as to how the credits come back into the net cost. Very much appreciated Brenda's outline on future work to do, and budget and plan for. Regardless, it's comforting to meet up with friends, (both staff and fellow customers to converse with) who you can feel confident in the work performed, and worthy of recommendations. More

by DAVIDINWBURG Verified Customer Verified Customer

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Great staff all the way around ! Derrick and Jeff always take great care of me Derrick and Jeff always take great care of me More

by Vinceseidnitzer Verified Customer Verified Customer

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Derrick and the service team at Southern Hyundai do a great job. They are quick and provide quality work. great job. They are quick and provide quality work. More

by Mia Verified Customer Verified Customer

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Derrick was excellent to work with in replacing my Hyundai engine. He worked hard to expedite the repair and communicated with me in a timely manner. Hyundai engine. He worked hard to expedite the repair and communicated with me in a timely manner. More

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I want to take a moment an thank Jeff Moien over in the service department at Hall Hyundai Newport News for going above an beyond to make sure my vehicle was taken care of also Derrick the service manager. service department at Hall Hyundai Newport News for going above an beyond to make sure my vehicle was taken care of also Derrick the service manager. In a economy like the one we live in today it’s good to know that we still have good ppl in our corner who will go above an beyond to get the job done. These are the quality ppl we n the d so I had to take this time to express my thanks. If they took care of me I’m sure they will do the sam for you. Special thanks again for easing my burden at a time like this. More

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Horrible, unprofessional service. Brenda and Derrick are rude And never return my phone calls or order service for me after two days of me calling them repeatedly and leaving messages Brenda and Derrick are rude And never return my phone calls or order service for me after two days of me calling them repeatedly and leaving messages. Brenda hung up on me while I was ordering service. More

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I love the service department here. They always take great care of all my cars! great care of all my cars! More

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Doesn't even deserve 1 star. Jeff in the service department is very unprofessional and shouldn't be working with customers. This is not my first encounter with him being unprofessional, but I guara department is very unprofessional and shouldn't be working with customers. This is not my first encounter with him being unprofessional, but I guarantee it will be the last. I will take all of our vehicles to Tysinger from here on out. More

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