Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips | Page 14

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.6
160 Reviews
4.6

160 Reviews

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160 Reviews of Derrick Phillips

August 23, 2024

Dealership Rating
Employee Rating

I used this establishment a few years ago and was well pleased then and am well pleased now. My Honda Odyssey was totaled a few years ago and I ended up buying a Honda Fit second hand. More

by Betty.bailey3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris House

July 31, 2024

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I stoped using this location because of the terrible service. I decided to give it another try since it’s under Southern and I am so happy I did!!! Service was great, friendly and professional. More

by Danielle
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado

July 28, 2024

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Great Service from a great dealership. Found my new service team for my Santa Fe, thank you Derrick. More

by JOHN.ZMAN
Service Price Transparency
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Recommend Dealer
Yes

June 08, 2024

Dealership Rating
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Derick and Jeff made what is considered a stressful situation not so Stressful. After finding out I didn’t have Car rental covers on insurance, Jeff knowing that I would be without my car for several d More

by Vinceseidnitzer
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Bradford, jeffrey moien

May 24, 2024

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Very accommodating. Second time getting serviced here, everyone was courteous and it was in and out. Amenities are nice as well. Definitely will consider purchasing here More

by doules42
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 24, 2024

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 08, 2024

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Employee Rating

Thanks to Mr Phillips for taking care of my problem. I was impressed with the service. More

by Scamp5882003
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brenda Messer

May 09, 2024

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2024

Dealership Rating
Employee Rating

Amazing service. I had a tire issue, guidance was provided and the problem was quickly solved. I appreciate the service managers expertise and recommendations. They h More

by EEHALVORSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris House, jeffrey moien , Brenda Messer

May 08, 2024

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 24, 2024

Dealership Rating
Employee Rating

Quick and efficient repair. Work was covered under warranty so there was no cost to me . More

by DERRICK2329
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 24, 2024

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 22, 2024

Dealership Rating
Employee Rating

A very bad experience they are very unprofessional I never won't to go back More

by AWELLS@VERIZON.COM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 24, 2024

Southern Hyundai Newport News responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 14, 2024

Dealership Rating
Employee Rating

Fast, efficient service is a standard at Southern Hyundai in Newport News. If the item I'm looking for is in stock, which it typically is, I'm out the door with it in no time flat. The staff is alway knowled More

by toulman67gu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado, jeffrey moien

Apr 15, 2024

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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