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Derryl Reese

Overview Reviews (543) Inventory (181)

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Derryl Reese

Derryl Reese | Page 16

Service Advisor

94 Nissan of South Holland

16269 Van Dam Rd
South Holland, IL 60473

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4.7

543 Reviews

Overview Reviews (543) Inventory (181)

4.7

543 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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543 Reviews of Derryl Reese

July 13, 2022

Dealership Rating

Employee Rating

I was quoted $44. 95 for an oil change and when it was finished, I was asked to pay $54.95 by a cashier that was less than friendly. When I asked her about the price di 95 for an oil change and when it was finished, I was asked to pay $54.95 by a cashier that was less than friendly. When I asked her about the price difference, her response was "well the price went up". This is no way to treat a customer since 2013. It lacks integrity. More

by aande28512

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Cashier

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Jul 19, 2022 -

94 Nissan of South Holland responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please contact us at (708) 333-2000 so we can work with you to make this right. Matt Sappenfield Owner Loyalty Manager

July 12, 2022

Dealership Rating

Employee Rating

South Holland Nissan is very close and convenient location with a very helpful service staff. location with a very helpful service staff. More

by williams3778

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Torrey Hall, Tyler Roberson, Jasmine McCarroll , Jose Lopez

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Jul 15, 2022 -

94 Nissan of South Holland responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. We hope to be of service to you again in the future. Matt Sappenfield Owner Loyalty Manager

July 12, 2022

Dealership Rating

Employee Rating

I've been coming here for years. Welcomed with Friendly smiles and Excellent service. Happy! Welcomed with Friendly smiles and Excellent service. Happy! More

by christipoindexter05

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 15, 2022 -

94 Nissan of South Holland responded

Thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

July 12, 2022

Dealership Rating

Employee Rating

Very professional. Answered all my questions immediately and was able to get me in and out without long delays. Answered all my questions immediately and was able to get me in and out without long delays. More

by songbird1275

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Hispanic girl. Can’t recall name

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Jul 15, 2022 -

94 Nissan of South Holland responded

Thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care! Matt Sappenfield Owner Loyalty Manager

July 11, 2022

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Employee Rating

Best service and friendly staff every time I visited. Professional and provides the best care. Professional and provides the best care. More

by DaMax

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Torrey Hall, Stephen Veldman, Chris Koehler, Tyler Roberson, Dominic Fioretti, Jasmine McCarroll, Taylor McCarroll , Sylvester Pilgrom

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Jul 13, 2022 -

94 Nissan of South Holland responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

July 08, 2022

Dealership Rating

Employee Rating

Arrived at Nissan at 10:00am and didn't leave until 1:30pm. Service was backed up. Not enough technicians. Brought the SUV in because of a loud squeaking noise in the front wheels when a hard right 1:30pm. Service was backed up. Not enough technicians. Brought the SUV in because of a loud squeaking noise in the front wheels when a hard right or left turn was made. No one came to tell me what was going with my SUV. After 3 hrs I asked someone at the service desk about my SUV. Told that my car was ready and the paperwork was at the cashier's window. There were alot of people waiting to get their cars serviced and were very frustrated. Nissan has to do better. More

by godlysaint2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Torrey Hall

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Jul 12, 2022 -

94 Nissan of South Holland responded

We are disappointed to learn of your experience here at Nissan Of South Holland but will take this opportunity to improve. Our Service Manager, Chris, would really like to speak with you more regarding this matter. Please reach out to us at (708) 333-2000. We look forward to hearing from you. Matt Sappenfield Owner Loyalty Manager

June 29, 2022

Dealership Rating

Employee Rating

Every time my car is serviced I am well taken care of I appreciate it. appreciate it. More

by shellyj0907@gmail.com

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Torrey Hall

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Jul 02, 2022 -

94 Nissan of South Holland responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of South Holland! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

June 28, 2022

Dealership Rating

Employee Rating

The team is very friendly and they allow me to explain my situation when I decide to purchase a new car . The shop team was great situation when I decide to purchase a new car . The shop team was great More

by deej71407

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Torrey Hall

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Jun 30, 2022 -

94 Nissan of South Holland responded

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Matt Sappenfield Owner Loyalty Manager

June 27, 2022

Dealership Rating

Employee Rating

They have Great service and I never had a complaint with anyone in the work place! anyone in the work place! More

by Yolanda Haywood

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kelvin Oladiji, Torrey Hall, Jasmine McCarroll

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Jun 30, 2022 -

94 Nissan of South Holland responded

Yolanda, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

June 27, 2022

Dealership Rating

Employee Rating

I love this dealership. They always make a dreaded but necessary trip to get my vehicle serviced very pleasant. I've never had a bad experience with them They always make a dreaded but necessary trip to get my vehicle serviced very pleasant. I've never had a bad experience with them More

by coco_keys

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Torrey Hall, Tyler Roberson, Jasmine McCarroll

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Jun 30, 2022 -

94 Nissan of South Holland responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

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