Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 23

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
342 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 5 mos

Industry Experience

25 yrs, 5 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

342 Reviews

Write a Review

342 Reviews of Desmond Norvell

October 16, 2021

Dealership Rating
Employee Rating

Did a great job on car and truck your service tech was on point your service writer knew What to do to help me More

by gregoryjones91951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya , Sean Pangburn

Oct 17, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, Gregory, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 09, 2021

Dealership Rating
Employee Rating

The sales group was right there to answer all of my questions the sales person was excellent about his job he had all the right answer's More

by BWESF612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

Oct 10, 2021

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2021

Dealership Rating
Employee Rating

Great service. Friendly atmosphere. All employees great. Best experience ever. Franco very helpful and efficient More

by geegeepa13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. Franco and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

October 06, 2021

Dealership Rating
Employee Rating

Our salesman, Des, is amazing. He listens to what customers want and care about. I feel like I am part of a family. He is the reason we keep coming back to Ganley. More

by lkmachar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Oct 06, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Des had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

October 04, 2021

Dealership Rating
Employee Rating

I will say that for me financing on my own for the first time my experience was amazing. Super fast, super easy. The people here are amazing and helped me so much. I completely recommend buying from here. I More

by aunttank96
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, Craig Douglas , Adam Magyarics

Oct 05, 2021

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! We are so glad that Franco, Adam and our team had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 27, 2021

Dealership Rating
Employee Rating

Sean and your entire staff were very easy to work with. They took their time and answered all of our questions. They made the buying experience easy. More

by mohrbachk
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Kevin Kneebusch , Sean Pangburn

Sep 27, 2021

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed working with Sean, and it was a pleasure having you at the dealership. We appreciate your review!

September 24, 2021

Dealership Rating
Employee Rating

I don't like to play games .just tell me the numbers and if it doesn't work then it doesnt.Waste alot of time with this More

by Bowlandrav
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Jennifer Fincham, Carly Neubert

Sep 24, 2021

Ken Ganley Ford Norton responded

Thank you so much for choosing Ken Ganley Ford! Congrats on your new purchase, and let us know if we can be of any more assistance!

Sep 25, 2021

Ken Ganley Ford Norton responded

Hello Bowlandrav, we appreciate you taking the time to leave us this feedback. Someone from our staff will be reaching out to you in the very near future.

September 02, 2021

Dealership Rating
Employee Rating

Had a good experience after we found out the car we went for sold the previous day. Told our salesman what we needed and price and we purchased a vehicle. Had some issues once we got home and got to inspec More

by Lwclemens
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Sep 02, 2021

Ken Ganley Ford Norton responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

August 31, 2021

Dealership Rating
Employee Rating

Desmond was awesome! He was friendly and polite and joked around with me and my husband that it felt like we’ve known him forever. Desmond worked hard to get us the deal we wanted and we love our new Explore More

by R_FUQUA24
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Carly Neubert

Sep 01, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with Desmond and Carly, and we hope you'll continue to enjoy your new Explorer!

August 19, 2021

Dealership Rating
Employee Rating

10/10 service for my first buy, wouldn’t have gone anywhere else, thank you to Desmond for the amazing service and advice with this car :) More

by yutzyjulee
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Desmond, and for taking the time to leave us this wonderful feedback!

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