Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 24

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
342 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 5 mos

Industry Experience

25 yrs, 5 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

342 Reviews

Write a Review

342 Reviews of Desmond Norvell

August 19, 2021

Dealership Rating
Employee Rating

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 18, 2021

Dealership Rating
Employee Rating

You were transparent from the big inning and your website reflected what was on your lot. Everyone was very personable and accommodated our family wonderfully. More

by Mitchcromes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle, Mitch. We truly appreciate your feedback!

August 13, 2021

Dealership Rating
Employee Rating

The experience was very pleasant, everything went very smoothly, everyone was very friendly and courteously to me. From entering the door I felt welcomed. No pressure, just very experienced people helpi More

by DLOOPER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 12, 2021

Dealership Rating
Employee Rating

Ganley made it easy to buy a new car! Desmond walked me thru the entire process and was super helpful. Thanks Ganley, love my new car! More

by JMERTZ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Carly Neubert

Aug 12, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. Desmond and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

August 09, 2021

Dealership Rating
Employee Rating

Great service and very professional. Dealer is clean and easy to find. Everyone is very friendly. Many vehicles to choose from. Multiple colors and sizes. More

by WILLIAMLYNIII
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carly Neubert

Aug 09, 2021

Ken Ganley Ford Norton responded

Thanks for your review, William! We are so glad that we had the opportunity to work with you, and that our friendly team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 04, 2021

Dealership Rating
Employee Rating

This is an awesome dealership they go out of there way to make you happy. All never stop coming here. Everyone talked to you there More

by barbarafoster67
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer

Aug 04, 2021

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you, Barbara. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

July 31, 2021

Dealership Rating
Employee Rating

I deal with Desmond Norvell for all of my vehicle needs. The dealership and Desmond make everything smooth as it could ever be and I’m very thankful for them both. More

by Jason.B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2021

Ken Ganley Ford Norton responded

It's great to hear that Desmond is always able to help with exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Jason, for choosing Ganley Ford!

July 31, 2021

Dealership Rating
Employee Rating

Franco is first class. Best customer service even compared with the so-called luxury dealerships. Felt right at home as soon as I walked in. Very friendly crew. More

by Suttonjw1717
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Aug 01, 2021

Ken Ganley Ford Norton responded

It's fantastic to hear that Franco provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ganley Ford!

July 22, 2021

Dealership Rating
Employee Rating

We bought a '08 Chevy Equinox out right. Our salesman was Desmond, what a great guy with a great sense of humor! Friendly staff! Recommend! More

by rlmissler
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Austin Temsey

Jul 23, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle!

July 21, 2021

Dealership Rating
Employee Rating

Service dept has been great. Hole turn in lease or buy experience was not pleasant. I received emails 8 months before my expiration even after asking not to send me anymore. Made an appointment to dis More

by LISA.NORSTROM
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch , Carly Neubert

Jul 23, 2021

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

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