Desmond Norvell
Desmond Norvell at Ken Ganley Ford Norton

Desmond Norvell | Page 22

TRANSPORTATION SPECIALIST

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

Contact Me
5.0
345 Reviews

HELLO... MY NAME IS DESMOND NORVELL... I'M A LOCAL GUY FROM THE GREEN AREA. I HAVE OVER 20 YEARS OF EXPERIENCE AND SERVICE HERE AT KEN GANLEY FORD. IT WOULD BE MY PLEASURE TO HELP YOU WITH YOUR TRANSPORTATION NEEDS.

Dealership Experience

25 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

New or Used

RETAIL/LEASE

5.0

345 Reviews

Write a Review

345 Reviews of Desmond Norvell

February 16, 2022

Dealership Rating
Employee Rating

I told Franco exactly what we needed for my mother’s new car and he stepped up all the way. In my 40+ years of buying cars at car lots I can say that Franco made it the easiest and least painful 😂👍🏻 More

by jrpugh09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2022

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Franco, and it was a pleasure having you at the dealership. We appreciate your review!

February 12, 2022

Dealership Rating

Very helpful. No pressure to buy a car. Awesome service. Stayed open longer to make sure I was happy. More

by peggy_robinson27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kneebusch

Feb 14, 2022

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Peggy, and for taking the time to leave us this wonderful feedback!

February 09, 2022

Dealership Rating
Employee Rating

I love Desmond Norvell in sales, Tim & Jim in parts, and Mark in the truck shop. These guys, in particular, along with the rest of your team are all very supportive to me. I have bought my last two new cars More

by JESSER.TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim in parts. Jim Klein in parts. Mark in the truck shop.

Feb 10, 2022

Ken Ganley Ford Norton responded

Thank you, Tom! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

January 22, 2022

Dealership Rating
Employee Rating

Dezmond is always a pleasure to speak to and get information from on your purchase. Never once had a bad experience at their dealership. Everyone is friendly and upbeat. I thank you all for all what More

by MICHAEL.STECURA
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman

Jan 24, 2022

Ken Ganley Ford Norton responded

Michael, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Desmond met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

Feb 03, 2022

Ken Ganley Ford Norton responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford, Inc.! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 21, 2022

Dealership Rating
Employee Rating

The dealership fixed the recall on my new truck before I took it off the lot. They delivered the truck to me the next day on time. More

by jmkowalczyk01
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jan 22, 2022

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford, customer satisfaction is our #1 priority. Congratulations on your new truck! We appreciate you taking the time to leave us your feedback. We look forward to having you as one of our valued customers for years to come.

January 09, 2022

Dealership Rating
Employee Rating

Great customer service! They had me in and out with my new vehicle within hours. The whole team worked with me to get the purchase completed quickly and easily. My family and I have purchased several ve More

by Joe.murduck
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jan 09, 2022

Ken Ganley Ford Norton responded

Congratulations on your new purchase, Joe! Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to having you as one of our valued customers for years to come.

January 06, 2022

Dealership Rating
Employee Rating

Everything was excellent and they even washed my car, for me and put air in my tires. Thank you so much. More

by ru4rainman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Jennifer Fincham, Adam Magyarics, Sean Pangburn, Ken Steel

Jan 05, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2021

Dealership Rating
Employee Rating

Very good experience easiest car purchase I have ever made will recommend this dealer to others More

by tfd042
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Carly Neubert

Nov 19, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

November 17, 2021

Dealership Rating
Employee Rating

I was buying my truck at the end of the lease. Very smooth transaction. They even fixed a very minor issue and ran it thru the car wash. Desmond and Franco were great to work with. However, I was sur More

by sworky
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Nov 17, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your experience with us! We're happy to hear it went well with both Franco and Desmond. We truly appreciate your five-star feedback! We will be sure to share your comments with our team. We look forward to having you as one of our valued customers for years to come.

November 03, 2021

Dealership Rating
Employee Rating

Desmond helped me out. I was referred to him by a good friend. He kept it simple and I was in an out. Great experience. More

by donnywilliams121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Ken Ganley Ford Norton responded

Donny, Thank you for your business and this review. We're happy to hear Desmond and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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