Devin Jennings

Lack of honesty in regards to what was discussed about a 2015 Ford Fusion on their lot. I called and expressed interest in the car and after speaking with the salesman, I was told that the car had been serv 2015 Ford Fusion on their lot. I called and expressed interest in the car and after speaking with the salesman, I was told that the car had been serviced and was able to be delivered to my home. This was great news to me at the time as someone currently serving Active-Duty. However they told me I needed to make a "non-refundable" deposit of $500 dollars to secure the car. The car I was told I was securing was not the car I paid a deposit for however. In the following days-- I reached out asking for more pictures of the interior-- Then I was ghosted, until I had to reach out to another sales rep in order to get a response from my original salesmen. I was then given three rushed pictures of the engine bay, the front drivers, rear drivers side, and rear of the car. This car was put on the market, I was told it was ready to go, and yet there was cups on the seat, and the floor and interior was filthy. I was given no more pictures of the car due to it being on the lift. I found out that the car was now getting suspension work done, which is why there was such a long delay in getting those pictures-- Which was odd to me, since I was led by the salesman saying that the car was in good shape. I could understand a quick oil change, checking the fluids, and maybe some flushing not constituting a "Hey the car still needs to be serviced" and I would be understanding of that, however I was not told that. Additionally, I followed up asking to get a video of the engine cold starting (and being able to see the color of the exhaust smoke) after the weekend had passed, I was then ghosted again for a few days, I was then told, that I couldn't be sent that because the thermostat also was being replaced. I then called and spoke to the finance manager here about how I was mislead a vehicle, and why I felt that way, and that I could no longer trust purchasing the vehicle, he then said he would speak to my salesman in order to figure out what went wrong. My salesman then an hour and some change after the phone call I had with finance then reached out to me saying that he wanted to figure out why I was no longer interested, and that he wanted to earn my business so he wanted to figure this out for me. I am not sure if he or the finance manager didn't understand what I had said, because I reiterated over text what I have wrote here, and then 2 more times he attempted to offer to "fix" the issue or transfer my deposit to another vehicle. So if you read all this; or scrolled to the bottom for the key points Don't buy a used car here Don't as a member of the Armed Forces buy a used vehicle here Don't waste your time at this dealership, I promise you there are better options than here, that have no issue being clear, providing pictures, videos, and have already serviced and deemed a vehicle ready for purchase before they post it for sale. More

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Devin and staff have been wonderful. I have a small vibration on my passenger seat, that I took into service, but they could not resolve the issue. I have a small vibration on my passenger seat, that I took into service, but they could not resolve the issue. More

by johncook1955 Verified Customer Verified Customer

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The service dept does a great job. The dealership itself is a disappointment. They never have new cars. The dealership itself is a disappointment. They never have new cars. More

by sandtwarren Verified Customer Verified Customer

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Gates puts their all into make sure that customers drive off happy. The lifetime powertrain warranty is really something that sets this dealership apart from the others. off happy. The lifetime powertrain warranty is really something that sets this dealership apart from the others. More

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