From the very first call to the actual service everyone was so professional and nice. Devin was exceptional with his customer service skills! I am new to the area and will definitely return with my car for future services.
Hi, Thank you for the kind thoughts and five-star rating regarding your recent experience with our service department! It is great to know that your service went smoothly and that Devin and our whole team provided you with great customer service throughout. Welcome to the Nelson Mazda Cool Springs family!
November 08, 2019
- EDWARDSHORT Verified Customer
Friendly staff who knows something about cars. Some service employees drive a car like mine (MX-5), so they understand my car well. Quite assuring.
I take my car in every recommend time for service, I continue to appreciate the videos of the technicians text me explaining what was needed and what was done. If they find something that needs my attention , they allow me to go to see the problem and decide if I want it repaired or replaced.
All employees are very helpful, courteous and respectful.
Can always depend on the service department to give me a fair assessment of the wellness of my vehicle. The staff is always friendly and mindful of caring for your concerns of cost of maintenance. The videos by the tech identifying their observations of concerns for additional maintenance is very informative and appreciated by me the customer.
I would highly recommend this dealership. The service is quick and easy. The staff is polite and professional. I'm not a "car guy" so the less I have to do, the better. These guys keep it simple and straight forward
The dealership provides solid service. The price is not the lowest, but the quality and customer service is pretty good. Place is a bit torn up, but it is good that they’re investing in better facilities.