Devon Fields

This was by far the worst car-buying experience I’ve ever had. I purchased my first car from Norm Reeves in 2014, and it was such a great experience. Unfortunately, this second time around felt completely d had. I purchased my first car from Norm Reeves in 2014, and it was such a great experience. Unfortunately, this second time around felt completely different—I felt like I was being penalized rather than helped. I’ll admit, I made a mistake, and I appreciate the manager allowing me to return the first car, which had a strong cigarette smoke odor. Due to sinus issues, I can’t smell well anymore, so I didn’t notice it right away. I also wish I had brought my wife with me, but we couldn’t find anyone to watch our kids that day. Things really went downhill when I tried to purchase the second car. The manager, Peter Balint, didn’t seem willing to negotiate the price. It felt like I was being punished for returning the first vehicle. He eventually knocked $500 off the MSRP, but I sensed that I was bothering him just by asking. It felt like if I didn’t accept the offer, he would have simply handed me back the first car and sent me on my way. What upsets me most is that Honda of all car companies would allow a vehicle to be sold in that condition. On top of that, I had to pay for dealer add-ons, which I understand is part of the business, but I just wanted a fair deal. That’s all I was hoping for a fair deal and a respectful experience. More

by Paul.wirtz@yahoo.com Verified Customer Verified Customer

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Dealership was very efficient and professional. Salesperson, Devin Fields met us casually and never attempted to pressure sale. He is the main reason we purchased there and we remain very pleased. Salesperson, Devin Fields met us casually and never attempted to pressure sale. He is the main reason we purchased there and we remain very pleased. More

by Hanels1125 Verified Customer Verified Customer

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I keep going back to Norm Reeves Honda Superstore Cerritos, their customer service is amazing and they have always been able to help me with their multiple selections to get my new 🚙 Thanks to Devon Cerritos, their customer service is amazing and they have always been able to help me with their multiple selections to get my new 🚙 Thanks to Devon for his service, I told him what I was looking for and he really did a great job with my new CRV. More

by elizabeth_esquivel Verified Customer Verified Customer

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This dealership was professional, courteous, and kind. They listened to my requirements and worked out a deal based on that. They listened to my requirements and worked out a deal based on that. More

by darpan_tandon Verified Customer Verified Customer

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Dealership was straight and honest. No run around. Gave me a discounted MSRP that is competitive. Honored it when I came. Help me with more discounts. Devon Fields was very helpful and No run around. Gave me a discounted MSRP that is competitive. Honored it when I came. Help me with more discounts. Devon Fields was very helpful and catering. Great overall experience. Definitely will recommend to others as a one stop shop for deals. Steve, satisfied buyer. More

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Despite the amount of people being served at this service center the workers moved about smoothly and it was not chaotic. service center the workers moved about smoothly and it was not chaotic. More

by MsRgln Verified Customer Verified Customer

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The dealership on a whole I felt was a little cold & inhospitable, as far as sales teams (exc. Devon & Stephen) The others seemed clique-ish(?). inhospitable, as far as sales teams (exc. Devon & Stephen) The others seemed clique-ish(?). More

by johnhaberstroh2001 Verified Customer Verified Customer

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The dealers was able to schedule a visit on the same day and took care rear brakes in 2 hours. Great service all around from beginning to end. and took care rear brakes in 2 hours. Great service all around from beginning to end. More

by Gerald Ramos Verified Customer Verified Customer

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The people were great. Answered all of my questions. The only bad thing I can say, if it’s a bad thing there wasn’t complimentary coffee.. honestly that was the only dis Answered all of my questions. The only bad thing I can say, if it’s a bad thing there wasn’t complimentary coffee.. honestly that was the only disappointment I can say.. If the owners read this please let your customers have coffee on the house. If you guys are the #1 dealership, providing coffee shouldn’t be a problem I paid 3 dollars for the coffee Machine they had. And it was broke. But other than that everything was great!! More

by ma_hayes2000 Verified Customer Verified Customer

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Great process to buying my Honda passport and their service is great and we appreciate their honest straightforward pricing. service is great and we appreciate their honest straightforward pricing. More

by echaveze1 Verified Customer Verified Customer

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