Devon Montgomery | Page 11

Satisfied owner of a new Kia Sportage We had great help form Fred to find the car we needed. He gave us all time we needed and gave us a good deal on a new Sportage. We are wary happy with We had great help form Fred to find the car we needed. He gave us all time we needed and gave us a good deal on a new Sportage. We are wary happy with everything an highly recommend Russ Darrow in Madison for your next Kia. Thanks Fred and all at Russ Darrow More

Report | Print

Awesome! Awesome!! Awesome! Staff was very helpful, respectful, knowledgeable and not pushy at all. Did not feel pressured. Very happy customer!! Best car buying experience! Staff was very helpful, respectful, knowledgeable and not pushy at all. Did not feel pressured. Very happy customer!! Best car buying experience! Will definitely refer people. More

Report | Print

No Knowledge I had spoke with a online rep before my visit and gave her the exact car I was interested in. The car was delivered 24 hours before my arrival. I had I had spoke with a online rep before my visit and gave her the exact car I was interested in. The car was delivered 24 hours before my arrival. I had spoke with my bank and was pre approved before arrival. I arrived the day of to look at the car. The vehicle was dirty on the inside and out. The sales person David had no knowledge of the car but knew I would be coming in. He had actually sold me my last car 7 years earlier so he knew who I was. I then went on to spend almost 3 hours there negotiating a good interest rate with the sales manager Alex. In the waiting process I saw Alex speak under his breath in passing to David in regards to the sale. I am in Sales and know what this looks like. I was then led to the financial office to finalize my sale. I was treated rudely and very cold by that gentleman and even more so when I declined any of the extra add ons to the payment. I was then told to wait in the lobby for another 5-10 minutes until the car was being finished with detailing. After 20 minutes and a very impatient child with me, I walked outside to find David speaking to another sales person. I had to ask him where the vehicle was. He then went and got it and pulled it up to me. Upon further inspection I found ALOT of scratches and dings on the car, David said he could not help me at that point and said I could speak with the manager. I also asked where the other Key Fob was and he said it did not come from the dealership with another one. After spending over $20,000 on a car you would think all of this would have been addressed before I got there. I was told since it was a used car it is as is. I then got in the car and drove a block away to only have to turn back as the dashboard said the tires did not have enough air in them. Mind you, this was after along time waiting them to prepare the car for me. At this point, I have a crying child. So moral of the story is that once they make the sale, they cannot help you with anything else. The most rude unprofessional experience I have ever had buying a car. We were at Smart motors a few months before to buy a car for my husband and that was by far way more pleasurable then this. They laid out the red carpet for us there. I will never be back nor recommend this dealer every again. More

Report | Print

Good experience They had exactly what I was looking for. Great price, great car. Friendly folks. The after sale follow up was and is a nice touch. They had exactly what I was looking for. Great price, great car. Friendly folks. The after sale follow up was and is a nice touch. More

Report | Print

Quick and painless Helpful and friendly. Made the car purchasing experience smooth and easy. The team worked well together to provide for our needs with two little ones Helpful and friendly. Made the car purchasing experience smooth and easy. The team worked well together to provide for our needs with two little ones with us for the purchase! More

Report | Print

My new car! Traded out of a bad purchase and the team here did absolutely everything they could to get the payment I wanted and the car I wanted. Thank you so Traded out of a bad purchase and the team here did absolutely everything they could to get the payment I wanted and the car I wanted. Thank you so much Russ Darrow! More

Report | Print

Lies -Lies-Lies Brochure received in mailbox addressed to us stating $500 gift card and 90 days til first payment on new purchase or lease. Was told car would be deli Brochure received in mailbox addressed to us stating $500 gift card and 90 days til first payment on new purchase or lease. Was told car would be delivered (their idea) on Saturday March 30. People calling all day assuring delivery.At 8:30pm, a Spanish speaking person called saying NO FIND 23596. Well we have lived at this address for 31 years. Monday April 1, around 11:50 the car was delivered. This dealership was a first choice for us after dealing with Metro Kia. BAD MISTAKE dealing with RUSS DARROW! It has been lies after lies dealing there. We feel we are hung for 3years. NOT AN EXPERIENCE one wants with your car dealer. I guess local is best! This is just the tip of all the chaos involved in this transaction! More

Report | Print

Great experience working with the team in Madison We worked with David Leung and he did a great job helping us find the car that was for us. He made sure to listen to what we needed and help us try a We worked with David Leung and he did a great job helping us find the car that was for us. He made sure to listen to what we needed and help us try a couple of cars out. David went above and beyond helping us and we are really thankful for his time and his knowledge of the cars he had for sale. The managers Ryan and Alex were very friendly and made us feel welcome. Working with Devon was great, we didn't feel like we were being forced products we didn't need, and he did a great job of making sure we knew everything we needed going forward with the car and find the right financials for us. Would recommend this team to a friend. More

Report | Print

Jeep Compass Friendly staff that made me feel comfortable every step of the way. They were very knowledgeable and were able to answer any questions I had. Friendly staff that made me feel comfortable every step of the way. They were very knowledgeable and were able to answer any questions I had. More

Report | Print

Dealer review Everyone was very friendly and very professional. The dealership gave off a very welcoming environment. The waiting room is very comfy and has a great Everyone was very friendly and very professional. The dealership gave off a very welcoming environment. The waiting room is very comfy and has a great drink selection. More

Report | Print