Diana Perez | Page 4

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We’re glad to hear JT provided excellent service and made the entire process seamless, even handling everything over the phone. When the original deal didn’t come together, his determination to find the right truck—and exceed expectations on both features and price—speaks volumes about his commitment to our customers. We truly appreciate your business and your kind words, and we hope you’re enjoying your new truck. Please don’t hesitate to reach out if we can help again in the future.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear Carlos made your experience smooth and enjoyable, and that you found a great selection to choose from. We appreciate your business and look forward to serving you again in the future!

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received good, friendly service and that our team was able to help with your purchase. We truly appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you so much for the kind words! We truly appreciate your respect and are glad to hear you received great customer service and had no issues during your visit. That’s exactly the experience we strive to provide. Thank you for choosing us—we look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received great, convenient service and appreciated our team’s strong work ethic and high-quality vehicles. We truly appreciate your business and look forward to assisting you again in the future.