Diana Perez | Page 5

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re glad to hear our team was polite, friendly, professional, and knowledgeable—and that you felt no pressure throughout the process. That’s exactly the experience we strive to provide. We truly appreciate the recommendation and hope you enjoy every mile in your new truck! — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re thrilled to hear Luis did an outstanding job and took great care of you during your purchase. We’ll be sure to pass along your kind words. Congratulations on your new vehicle, and thank you for choosing us!

Envision Ford of Oxnard responded

Thank you for sharing your experience! We’re glad to hear everything went very well and that Miguel was knowledgeable and quick to accommodate your requests. We’re also happy Diana took the time to explain everything clearly so you felt confident in your decisions. We appreciate your business and hope you’re enjoying your new vehicle!

Envision Ford of Oxnard responded

¡Muchas gracias por su excelente comentario! Nos alegra mucho saber que recibió un servicio amable y que todo fue excelente. Agradecemos sinceramente su recomendación y su confianza en Ford. ¡Será un gusto atenderle nuevamente!

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad we could help you get the truck you wanted, and we truly appreciate the shout-out to Ms. Perez for working the deal. She’ll be happy to hear your feedback. Enjoy your new truck, and thank you for choosing us! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for taking the time to share your experience. We’re glad to hear JT provided excellent service and made the entire process seamless, even handling everything over the phone. When the original deal didn’t come together, his determination to find the right truck—and exceed expectations on both features and price—speaks volumes about his commitment to our customers. We truly appreciate your business and your kind words, and we hope you’re enjoying your new truck. Please don’t hesitate to reach out if we can help again in the future.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you enjoyed the experience and that Sam took excellent care of you. His ability to listen and share his knowledge is something we truly value. We appreciate you choosing us and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear Carlos made your experience smooth and enjoyable, and that you found a great selection to choose from. We appreciate your business and look forward to serving you again in the future!

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear you received good, friendly service and that our team was able to help with your purchase. We truly appreciate your business and look forward to assisting you again in the future.