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Diane Wallace
42 Reviews
I was born and raised in Cape Town, South Africa. Immigrated to Vancouver, Canada where I joined the Canadian Army. I met my American Special Forces Husband of 34yrs on the air force base where I was stationed. I then moved to Sacramento and now live in Shingle Springs!! I have been a Talent Scout for 30years but when COVID struck it changed my career direction. I found the Automotive industry very similar to finding talent and placing them on the right path. Meeting customers and getting to know them is my greatest pleasure and my gift of finding them the right car is such a joy. I have always been an advocate for customers and making sure they have the best experience. I pride myself on making sure every customer feels my integrity, honesty and pure joy when we find them the perfect solution to their needs and wants!!
Read more42 Reviews
Write a ReviewDealership Experience
5 yrs, 9 mos
Industry Experience
5 yrs, 9 mos
42 Reviews of Diane Wallace
June 19, 2023
I had ordered an I4 edrive 35 in mid April with a refundable $1,000.00 deposit. My sister had also ordered this vehicle and upon encountering an issue with closing her deal I said you can take my ord refundable $1,000.00 deposit. My sister had also ordered this vehicle and upon encountering an issue with closing her deal I said you can take my order as I'm in no rush for a vehicle. She went to the dealership and without anyone calling me they gave her my order. I never told anyone that I was ok with this even though I told my sister the dealership could have at least hiven the courtesy of calling me and telling me that she modified my entire order. She ended up getting a different car but now mine is whatever spec she chose. At this point I just want my money back and never want to buy from this dealership. The service department is excellent so I don't want to discredit them. I emailed Louis Phan the sales manager that my sister worked with on May 27th to give my money back and he never responded. I then called Lance a couple weeks after and he said he'll call me back in 30 minutes and its been a week since then. I'm left with no choice but to write this review in hopes that I can get my OWN money that I worked for back. If this does not work I will go further in efforts to collect MY money. I would never recommend this dealership to people I care about. More
by Aibek
Verified CustomerOther Employees Tagged: Louis Phan
June 18, 2023
A long-standing and respected Sacramento auto dealership for a reason... great selection and the best service department with highly competent and helpful employees. for a reason... great selection and the best service department with highly competent and helpful employees. More
by MICHAELRMARSHALL1
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