Diango Barreiro

That was definitely the WORST EXPERIENCE in my entire life! My car was not fixed, plus they scratched it. I waiting for a whole week to have an answer while I had another car rental I was paying out of p life! My car was not fixed, plus they scratched it. I waiting for a whole week to have an answer while I had another car rental I was paying out of pocket, that Dude Bruno was lying to my facade till I found out my car was still sitting in the lot getting roasted. More

by valcin75 Verified Customer Verified Customer

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I have had a Jeep since I turned old enough to drive! There’s a good reason I keep coming back! There’s a good reason I keep coming back! More

by katzbabs Verified Customer Verified Customer

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Stay away! ! Went in for front end shaking thumping and burning smell. In FRONT END. Alleged “Diagnostics test” revealed “REAR Differential” issue. When I questi ! Went in for front end shaking thumping and burning smell. In FRONT END. Alleged “Diagnostics test” revealed “REAR Differential” issue. When I questioned Steve, he told me front end was fine. One week and $6000 later I received the car. Drove off lot and thumping returned. Went back to dealer and they claimed all was fine. Drove off again and almost caused a major accident on 595 when brakes seized up. Got car to Meineke and was diagnosed with front left brakes and rotors. Another $1500 spent and Hollywood has provided no restitution. This type of dealership is the reason people typically don’t trust!! They wanted to “repair” everything but the real issue and you get that phony salesman feeling the moment you walk in. More

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Your mechanics do a great job quick work and very clean parts came very fast parts came very fast More

by JHEIDEVIPER Verified Customer Verified Customer

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I had asked the jeep service department to look at the following concerns I had . The car is reflecting this on the lights I was told none of the following was wrong and I had to go to advance auto parts following concerns I had . The car is reflecting this on the lights I was told none of the following was wrong and I had to go to advance auto parts to place the machine and was given documentation to reflect ABS Light: The orange ABS letters are lit, indicating an issue with the Anti-lock Braking System that requires diagnostic checking. Brake Warning Light: The red BRAKE text is illuminated, which typically signals that the parking brake is engaged or that there is low brake fluid / a hydraulic system fault. Seatbelt Reminder: The red seated passenger icon with a belt across is lit because a seatbelt is unbuckled. Check Engine Light: The yellow engine outline icon is illuminated on the lower right panel, pointing to an emissions or powertrain issue stored in the computer. ESP/BAS Light: The orange ESP/BAS indicator is lit, indicating a fault or deactivation in the Electronic Stability Program and Brake Assist System. When I requested the mpi it is because of these issues I had concerns about . Air Conditioning: The AC system is still blowing hot air and requires proper diagnosis and repair. Vehicle Alignment/Pulling: While driving, the vehicle continuously pulls to the right. Suspension & Braking Concerns: As previously requested, please thoroughly inspect the brakes, axles, and tie rods, as these components are critical to addressing the vehicle pulling to the right and ensuring safe operation. I had to take it to advanced and the findings were The following Vehicle Information: 2008 Jeep Wrangler Unlimited (Odometer: 125,243 mi) scanned on September 1, 2026. Emissions & Check Engine Status: Both emissions and the check engine light failed status, noting the vehicle is "NOT READY" and likely to fail an OBD-based emissions test. Primary Diagnostic Trouble Code: Code P0306 is confirmed, indicating that Cylinder 6 has experienced too many misfires within a predetermined period. Recommended Repair: The report specifically directs to Replace Ignition Coil(s). Secondary Codes: Confirmed codes include P0306 and P0058, with pending codes including P0306, P0058, and P0151. How did jeep missed all of this information from it being at your facility since August 27 -September 1,2026 More

by Hector Verified Customer Verified Customer

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Very good service fast and and take care of me very good with respect love my my service advisor with respect love my my service advisor More

by ronnyenvogue1 Verified Customer Verified Customer

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Bruno is more like a Jeep Doctor This is my happy Jeep place I bought 3 wranglers here Jeep place I bought 3 wranglers here More

by barbaradolaninsurance Verified Customer Verified Customer

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Horrible staff and very neglectful car was their for 9 days for a recall issue. with parts in stock. Never again! days for a recall issue. with parts in stock. Never again! More

by Christian D Verified Customer Verified Customer

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Wrong diagnose and service performed despite concise description documented on invoice. Had properly repaired elsewhere. description documented on invoice. Had properly repaired elsewhere. More

by fmassarojr1957 Verified Customer Verified Customer

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On May 28, 2026, at approximately 9:00 a. m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned that the vehicle needed an oil change and possibly a tire rotation. Steve informed me that, due to the vehicle reaching 30,000 miles, an extensive list of additional maintenance services was recommended at an estimated cost of approximately $2,500. I explained that I could not afford that amount at this time. He then stated that certain services could be removed, bringing the total to approximately $1,200–$1,300. I do take responsibility in signing the service order thinking it was for the recall as that is what i brought my car in for and didn't read into it. Before leaving, I clearly stated that I needed to speak with my husband before approving any additional maintenance beyond the recall work as finances were tight this month. Steve responded by saying that if he did not hear from me by today, he would take it as approval to proceed. I understood this to mean the recall work would begin while I made a final decision regarding the maintenance services. According to my phone records, I contacted Steve at approximately 12:48 p.m. the same day and informed him that, after speaking with my husband, we would not be proceeding with the additional maintenance services. Steve then advised me that the work was already mostly completed and that I would still be responsible for the approximately $1,200 charge. I expressed that this was not my understanding of our conversation and requested to speak with a manager. I was told the manager was unavailable. Steve also stated that he had waited approximately five hours before putting the vehicle into service; however, given the timing of my call and the status of the work, that timeline does not appear accurate. Although partial discounts were later offered, the total still remained approximately $1,200. I never received a call from a manager to address the matter directly. A customer service representative named Rachel did contact me and was courteous, but no meaningful resolution was offered. The manager never gave me a call after reaching out to him several times and telling the customer service rep to have him call me since I couldn't come in because of caring for my three children. The next day, I still received zero communication from the manager, always with an excuse as to why the manager can't reach out. By the time we got our car, the price did come down to $959 and still no manager call or communication. I found this experience extremely disappointing. I believe there was a significant lack of communication and integrity. The professionalism was nowhere to be found. Because of this experience, I will not return to this dealership in the future. My husband and I are on our 3rd Jeep and we were looking at another purchase in January when his lease is up. We will definitely go elsewhere but also have come to realize Jeep can't compete in the luxury car business. If you're paying the price of a luxury vehicle, you expect good service to come along with it, but Jeep falls incredibly short. More

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