Steve Ruth

I was mad with the service of the technician who worked on the vehicle, he did not clean up the mess that he made while replacing the radiator .The amount of money that I spent on getting my car serviced I on the vehicle, he did not clean up the mess that he made while replacing the radiator .The amount of money that I spent on getting my car serviced I could of use that money to put a down payment on a new car. The advisor was pushing for me to spend between 4,000-$5,000 and I keep telling him that I can’t afford it, that’s when he suggested that I financed the repair and I explicitly said no. The next day he tried to squeeze in the same amount I was against of paying. When he told me $4300, I thought that was for the radiator and the water pump with labor. The only maintenance I agreed to do was the radiator flush.I told him the highest I’m willing to go was $2,000-2,500. The fact that he came back and told me I needed a new radiator and water pump I thought that is why it was soooo high. When i talked to him Monday morning I told him I would skip the other maintenance and come back in two weeks. I felt that he ignored my request and was xxxx bent on pushing the other maintenance that I did not want at the time so he could have gotten some kind of financial gain. As a woman it sucks when you’re not heard because when I discussed the $2,000 -$2,500 it was not recorded he had me initial it on a paper but the next day when he called me it was on a recorded line and he was discussing maintenance I told him the radiator flush I’m ok with that’s it. I basically was disappointed when I showed up and I let him know. The car was returned with coolant splatter under the hood next to the radiator, I couldn’t believe that they didn’t even clean the car on the outside and under the hood. I took my car to Arrigo last year to get my brakes done, front and back and the service was awesome and they washed my car without me even expecting it and I paid less and walked away feeling like the service was above and beyond. Hollywood Chrysler have falling off dramatically I couldn’t believe this, it’s not the first time that I experienced dissatisfaction with this dealership, last year I paid for service that was not done and when I came that Monday I told Steve about it and I told him to make sure it got done this time. More

by jbcaines1020 Verified Customer Verified Customer

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Never again will I purchase a car from this dealership. Important information about the vehicle was not fully disclosed. As a used car buyer, I felt I was treated differently than customers purchasing new Important information about the vehicle was not fully disclosed. As a used car buyer, I felt I was treated differently than customers purchasing new vehicles. However, after this experience, I would not consider buying a new car from them either. Overall, it was a terrible experience. More

by katherine.suelanay Verified Customer Verified Customer

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I had a great experience Very friendly and professional staff . My drop off experience was easy. Pick up was very efficient. staff . My drop off experience was easy. Pick up was very efficient. More

by SHERRY-ALI70 Verified Customer Verified Customer

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Steve my service adviser was awsome, honest, and rapid service. Great communication skills, and customer service. service. Great communication skills, and customer service. More

by Sergio Verified Customer Verified Customer

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Thank you so much for your help with my 2025 Ram 1500 . I appreciate the time you took to explain everything to me and to make sure everything was safe in my truck. I appreciate the time you took to explain everything to me and to make sure everything was safe in my truck. More

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Dealership was easy to deal with and service agent did a great job with caring for my vehicle. great job with caring for my vehicle. More

by iraposner Verified Customer Verified Customer

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Worst dealership ever and very poor management that dont care about customer or even doing the right thing. care about customer or even doing the right thing. More

by nathaniel.lazala Verified Customer Verified Customer

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Absolutely the worst no compassion for the customers very dismissive altitudes. Just money hungry people dismissive altitudes. Just money hungry people More

by BISHOP Verified Customer Verified Customer

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Good communication about service and what was needed for my car. Been coming here for several years. my car. Been coming here for several years. More

by DCF123 Verified Customer Verified Customer

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