Steve Ruth

On May 28, 2026, at approximately 9:00 a. m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned m., I met with Steve, a service representative at Chrysler Jeep Hollywood, regarding two open recalls on my 2023 Jeep Grand Wagoneer. I also mentioned that the vehicle needed an oil change and possibly a tire rotation. Steve informed me that, due to the vehicle reaching 30,000 miles, an extensive list of additional maintenance services was recommended at an estimated cost of approximately $2,500. I explained that I could not afford that amount at this time. He then stated that certain services could be removed, bringing the total to approximately $1,200–$1,300. I do take responsibility in signing the service order thinking it was for the recall as that is what i brought my car in for and didn't read into it. Before leaving, I clearly stated that I needed to speak with my husband before approving any additional maintenance beyond the recall work as finances were tight this month. Steve responded by saying that if he did not hear from me by today, he would take it as approval to proceed. I understood this to mean the recall work would begin while I made a final decision regarding the maintenance services. According to my phone records, I contacted Steve at approximately 12:48 p.m. the same day and informed him that, after speaking with my husband, we would not be proceeding with the additional maintenance services. Steve then advised me that the work was already mostly completed and that I would still be responsible for the approximately $1,200 charge. I expressed that this was not my understanding of our conversation and requested to speak with a manager. I was told the manager was unavailable. Steve also stated that he had waited approximately five hours before putting the vehicle into service; however, given the timing of my call and the status of the work, that timeline does not appear accurate. Although partial discounts were later offered, the total still remained approximately $1,200. I never received a call from a manager to address the matter directly. A customer service representative named Rachel did contact me and was courteous, but no meaningful resolution was offered. The manager never gave me a call after reaching out to him several times and telling the customer service rep to have him call me since I couldn't come in because of caring for my three children. The next day, I still received zero communication from the manager, always with an excuse as to why the manager can't reach out. By the time we got our car, the price did come down to $959 and still no manager call or communication. I found this experience extremely disappointing. I believe there was a significant lack of communication and integrity. The professionalism was nowhere to be found. Because of this experience, I will not return to this dealership in the future. My husband and I are on our 3rd Jeep and we were looking at another purchase in January when his lease is up. We will definitely go elsewhere but also have come to realize Jeep can't compete in the luxury car business. If you're paying the price of a luxury vehicle, you expect good service to come along with it, but Jeep falls incredibly short. More

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Thanks to service advisor Steve Ruth and his manipulation and lies i gotta give this service center 1 star. I was straight forward in what I needed done and clearly said if you cant do it ill have my car tow and lies i gotta give this service center 1 star. I was straight forward in what I needed done and clearly said if you cant do it ill have my car towed to someone who can. Steve said he worked some numbers with my warranty company and we had a set price. Steve lied to me the whole 11 days they had my vehicle calling me to finally pick uo my car but when I get there he didn't even remember calling me and said the part just came in that day and he made a mistake and mixed me up with someone else so I had to wait 2 more days for my car to be fixed. Steve calls and now tells me I owe $485 after we agreed to $185 for the out of pocket labor saying it was extra cost but he never called and told me this before doing the work. The guys a straight up con artist and xxx person so I will NEVER take my vehicle to Hollywood jeep again. 1 More

by vontrice Verified Customer Verified Customer

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I was mad with the service of the technician who worked on the vehicle, he did not clean up the mess that he made while replacing the radiator .The amount of money that I spent on getting my car serviced I on the vehicle, he did not clean up the mess that he made while replacing the radiator .The amount of money that I spent on getting my car serviced I could of use that money to put a down payment on a new car. The advisor was pushing for me to spend between 4,000-$5,000 and I keep telling him that I can’t afford it, that’s when he suggested that I financed the repair and I explicitly said no. The next day he tried to squeeze in the same amount I was against of paying. When he told me $4300, I thought that was for the radiator and the water pump with labor. The only maintenance I agreed to do was the radiator flush.I told him the highest I’m willing to go was $2,000-2,500. The fact that he came back and told me I needed a new radiator and water pump I thought that is why it was soooo high. When i talked to him Monday morning I told him I would skip the other maintenance and come back in two weeks. I felt that he ignored my request and was xxxx bent on pushing the other maintenance that I did not want at the time so he could have gotten some kind of financial gain. As a woman it sucks when you’re not heard because when I discussed the $2,000 -$2,500 it was not recorded he had me initial it on a paper but the next day when he called me it was on a recorded line and he was discussing maintenance I told him the radiator flush I’m ok with that’s it. I basically was disappointed when I showed up and I let him know. The car was returned with coolant splatter under the hood next to the radiator, I couldn’t believe that they didn’t even clean the car on the outside and under the hood. I took my car to Arrigo last year to get my brakes done, front and back and the service was awesome and they washed my car without me even expecting it and I paid less and walked away feeling like the service was above and beyond. Hollywood Chrysler have falling off dramatically I couldn’t believe this, it’s not the first time that I experienced dissatisfaction with this dealership, last year I paid for service that was not done and when I came that Monday I told Steve about it and I told him to make sure it got done this time. More

by jbcaines1020 Verified Customer Verified Customer

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Never again will I purchase a car from this dealership. Important information about the vehicle was not fully disclosed. As a used car buyer, I felt I was treated differently than customers purchasing new Important information about the vehicle was not fully disclosed. As a used car buyer, I felt I was treated differently than customers purchasing new vehicles. However, after this experience, I would not consider buying a new car from them either. Overall, it was a terrible experience. More

by katherine.suelanay Verified Customer Verified Customer

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I had a great experience Very friendly and professional staff . My drop off experience was easy. Pick up was very efficient. staff . My drop off experience was easy. Pick up was very efficient. More

by SHERRY-ALI70 Verified Customer Verified Customer

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Steve my service adviser was awsome, honest, and rapid service. Great communication skills, and customer service. service. Great communication skills, and customer service. More

by Sergio Verified Customer Verified Customer

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Thank you so much for your help with my 2025 Ram 1500 . I appreciate the time you took to explain everything to me and to make sure everything was safe in my truck. I appreciate the time you took to explain everything to me and to make sure everything was safe in my truck. More

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Dealership was easy to deal with and service agent did a great job with caring for my vehicle. great job with caring for my vehicle. More

by iraposner Verified Customer Verified Customer

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Worst dealership ever and very poor management that dont care about customer or even doing the right thing. care about customer or even doing the right thing. More

by nathaniel.lazala Verified Customer Verified Customer

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Absolutely the worst no compassion for the customers very dismissive altitudes. Just money hungry people dismissive altitudes. Just money hungry people More

by BISHOP Verified Customer Verified Customer

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