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Dima Aslanov
Dima Aslanov at Russ Darrow Mitsubishi

Dima Aslanov

Service Advisor

Russ Darrow Mitsubishi

W226S1700 WI-164
Waukesha, WI 53186

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4.7
41 Reviews
4.7

41 Reviews

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41 Reviews of Dima Aslanov

July 03, 2025

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Employee Rating

It was great everyone there was very helpful even though they were busy, they took the time to talk to me and let me know what was going on More

by dorothy778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 03, 2025

Russ Darrow Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mitsubishi. We look forward to having you as one of our valued customers for many more years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

July 03, 2025

Dealership Rating
Employee Rating

I am not mechanical. I came in for a problem. Flashing check engine light. OF.COURSE IT WILL NOT HAPPEN WHEN YIU GET IT. $600 later I still have the problem. Engine misf More

by VICTORAFARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joakim Holm

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Jul 06, 2025

Russ Darrow Mitsubishi responded

Thank you for this feedback, Victor. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Josh Kiscellus josh.kiscellus@russdarrow.com

July 01, 2025

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Employee Rating

Great customer service, the test driving process went great, our questions were answered with great information & insight. We were in & out with getting our vehicle purchased, fast service & Nick Walker More

by ARIELLEE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Karas, Nicholas Walker, Mike Zemanovic

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Jul 01, 2025

Russ Darrow Mitsubishi responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

June 27, 2025

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Employee Rating

I liked the video feedback. Still concerned that I have to meet with technician for door More

by jpnegley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joakim Holm

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Jun 27, 2025

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Josh Kiscellus josh.kiscellus@russdarrow.com

June 25, 2025

Dealership Rating
Employee Rating

I always have a good experience here. They are fast and friendly. I would recommend them to anyone. More

by buhllinda0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Buckmaster, Joakim Holm

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Jun 25, 2025

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

June 21, 2025

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Employee Rating

The service was awesome and fast! I received a video showing me how everything looked under the vehicle. Thank you for such great service! More

by dkh918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Buckmaster, Joakim Holm

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Jun 21, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

June 19, 2025

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Employee Rating

They are respectful of my car and me and take care of us in everyway More

by W4GRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Buckmaster, Joakim Holm

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Jun 19, 2025

Russ Darrow Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Josh Kiscellus josh.kiscellus@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

"The service team was very courteous and respectful. Love the vehicle service video idea. I believe is great tool to know the running status of my vehicle. Thank you. More

by Jonc64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 14, 2025

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

June 14, 2025

Dealership Rating
Employee Rating

It started off smooth and 5 stars until things came up missing in my vehicle and I reported and the manager Justin tried to threaten me. What does my middle console have to do with an oil change?!!! Emplo More

by LATASHAM412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ashley Buckmaster, Joakim Holm

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Jun 16, 2025

Russ Darrow Mitsubishi responded

Thank you for this feedback. We're very sorry to see that your boyfriend lost his marijuana cigarette. I reviewed our cameras and there was no sign of of any employee taking anything from the center console. we also conducted an interview with shop employees and again determined that there was no evidence of theft. My service manager did not threaten you. He offered to call the police so they can investigate an accusation of theft as well as the possibility that one of our employees had illegal substances on him. We offered because you were not satisfied with our determination that none of our employees had taken your boyfriends marijuana. I apologize that you are not satisfied in our results or possible solution.   Josh Kiscellus josh.kiscellus@russdarrow.com

June 11, 2025

Dealership Rating
Employee Rating

The service is excellent on the video explain all you need to know about you car thanks again we are really happy More

by JALVAREZM73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Buckmaster, Joakim Holm

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Jun 11, 2025

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

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