Dimitra Anastasopoulous | Page 21

Excellent customer service Audi of Silver Spring service dept. are very professional and dedicated to their customers. If there is an issue with customers' satisfaction, they wi Audi of Silver Spring service dept. are very professional and dedicated to their customers. If there is an issue with customers' satisfaction, they will go "Above and Beyond" to rectify the situation in a timely manner. For the first time a few weeks ago, I dropped off my A8 for major services, and there was a technical problem with the messaging app they use to provide clients a real-time update on their car; which resulted in them not notifying me after deciding to keep the car overnight. Even though the reason for keeping my overnight was due to unavailability of necessary parts to fix the car, they took responsibility for the brief, break in communication that transpired. They washed, cleaned and refueled my car, free-of-charge after the service was completed the next day and delivered the car, in the rain, to my apartment. Thank you, Evan, for your leadership, and Dimitra, for your professionalism and for handling a frustrating situation with patience and smile More

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Exceptional customer service. I want to express my extreme gratitude and awe at the expertise, customer service and niceness of Dimitra. Our car needed work and Dimitra could not h I want to express my extreme gratitude and awe at the expertise, customer service and niceness of Dimitra. Our car needed work and Dimitra could not have been more delightful and helpful. She explained everything clearly and thoroughly to make sure I understand what was going on and what needed to be done. The car was done on time as promised and I am satisfied with the work. Thank you again, Dimitra. More

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Quick service stop Thanks Dimitra was not only very efficient and friendly she made sure that I was back on the road quickly after one of your mechanics fixed a small Thanks Dimitra was not only very efficient and friendly she made sure that I was back on the road quickly after one of your mechanics fixed a small seat latching problem. You are lucky to have such a great employee who cares about her job and good customer service. Bill H More

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Great fast service of my S4 My service advisor Dimitra did an awesome job of taking care of my car. She followed all of the special requests I had while the car was there for ser My service advisor Dimitra did an awesome job of taking care of my car. She followed all of the special requests I had while the car was there for service, the service was completed quickly, and she showed me some features on my car that I was not aware of. By far the best experience I have had, getting my car serviced. More

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Happy to service my car with Audi of Silver Spring Been servicing with Audi of Silver Spring since 2003. Every time I come in for service every person I'm in contact with is fantastic. Service is done Been servicing with Audi of Silver Spring since 2003. Every time I come in for service every person I'm in contact with is fantastic. Service is done by the promise time and they keep me in the loop through the whole process. The advisors always explain in detail what's going on with my car and why. The service team here goes above and beyond!! Happy customer always!! More

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Love my allroad They found me a 2017 Allroad in the exact spec that I wanted out of state and had it shipped here. Great price and easy to work with! They found me a 2017 Allroad in the exact spec that I wanted out of state and had it shipped here. Great price and easy to work with! More

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Audi Silver Spring The sales staff and supporting service members are incredibly knowledgeable and customer oriented. I have four Audi's that this dealer has serviced. T The sales staff and supporting service members are incredibly knowledgeable and customer oriented. I have four Audi's that this dealer has serviced. They function as a great team and have always been fantastic. More

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Best in class I’ve been an Audi customer for 5 years and wouldn’t go anywhere else. This is the definition of red carpet service. they do it right all the time ever I’ve been an Audi customer for 5 years and wouldn’t go anywhere else. This is the definition of red carpet service. they do it right all the time every time. More

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A+++++++ in customer service Another great deal with Audi in Silver Spring Everything you need at this location, professionalism, curtesy, detailed explanation and no less going Another great deal with Audi in Silver Spring Everything you need at this location, professionalism, curtesy, detailed explanation and no less going beyond the normal standards to make a deal working for the customer. A must is to acknowledge the best people at this location Atanas Ivanov, Prashant Paul, Evan Singham and his great team in service department. My opinion is that by far this is the best location to get a great car for the best deal possible. Regards, Adrian Calin More

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Had an issue and Evan corrected it fast I had an issue on my first service visit, After unsuccessfully trying to get it rectified I posted a bad review and within 3 or 4 hours I received a c I had an issue on my first service visit, After unsuccessfully trying to get it rectified I posted a bad review and within 3 or 4 hours I received a call from Evan the Service Manager. He apologized for the service I received and promised to correct it. He ordered the parts needed, got me in immediately after the parts came in and my car was fixed at no additional cost to me. This is a very nice dealership, very clean and all of the employees are friendly and professional. I will definitely return here for service and sales. Thanks Evan. More

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