Dina Bartolomeo | Page 11

I drive a Hummer and from the day I purchased this car, this dealership has done a great job servicing it and me. Dina is the best. this dealership has done a great job servicing it and me. Dina is the best. More

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** UPDATE 6/13. Edited Customer Service from 3 to 1 , and ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the pro ** UPDATE 6/13. Edited Customer Service from 3 to 1 , and Overall Experience from 2 o 1, after the dealer management contacted me to resolve the problem, then reneged. ** ---------------------------- Sales Experence Great, Service Experence Poor I should point out that my new car buying experience could not have been better with Criswell. I ordered my new camaro on the 1st day of ordering, and entire year before they hit the streets, I have camaro #8 My experience with the Service dept was initially very good, but it deteriorated and now I find myself very unhappy. Criswell even idnoted the BBB inquirey and as a result it took their rating from a D+ down to an F (you can find this on the BBB website) My complaint is two fold. 1) the drivers seat warmer that may never have worked from the beginning, and a rear end noise that I broight in for repair, paid for a repair, and the noise was still there. Regarding the seat. Service was aware of the issue while it was in its warrantee period, but I did not want to bring it in till I had another service to deal with. Criswell did not seem to mind saying they could still fix it after the warrantee period, bit when a simple seat heared turned out to be a ridiculous $1000 they wanted me to then pay half! (for a seat warmer!) I declined, so its still broken. And why would bot the back and bottom warmers be broken (or never worked) at the same time? The 2nd was the rear end noise. I brought in the car ahead of time so service could test drive it. They said they had an idea of what it was and there was a service bulletin on it. I was led to believe it was under warrantee. A few days later I was called and asked to pay $156 to change out the fluid and that would positively fix it. They said its maintenance and needs to be done first. I said I’m a mechanical Engineer and I have a hard time beliving that. The interval for this service is 100,000 miles, and I had apx 53,000. They said the DC area should be considered severe service area and as such the intervial is 59,000 miles. I would need to pay this first. I agreed because they would not touch it otherwise. When it was fixed they told me it had been test driven and all was good. I came in, paid the bill and no sooned had I moved 50 feet in the car, there was the noise! I went and grabbed the service agent Dina and she had the lead mechanic ride with me in the car. He confirmed it was still there, and just started providing excuses. He suggested replacing the brakes. (even though the 50 point inspection showed them to be in allowable limits). He said the tread wear on one tire was more than the other (I had replaced one) . I replied that the noise had been there before the tire change and I did not see how a new one would change the situation. I left in utter disgust with the relivation that they did not have a clue what they were doing over there! I like the Criswell Organization, but this has really left a bad taste in my mouth. More

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I could not be more pleased with both of these folks. Both have provided extremely professional interaction with all needs and questions I may have had. Both have provided extremely professional interaction with all needs and questions I may have had. More

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Criswell of Gaithersburg is where my dealings with my 2005 H2 Hummer started in late 2007 and is where I continue to service my Hummer. From the sales team on down to the service department, the staff at 2005 H2 Hummer started in late 2007 and is where I continue to service my Hummer. From the sales team on down to the service department, the staff at Criswell treats me with excellent customer service through friendliness and service quality. Dina Benedict, my Hummer H2 service manager, is one of the best. Dina keeps me informed of all service work and professional recommendation. Dina and the staff at Criswell never attempt to conduct a service to gain a buck but rather to cater to specific vehicle needs and customer satisfaction. I highly recommend Criswell Automotive of Gaithersburg for your used or new vehicle purchase and well as returning to Criswell for all of your servicing needs! -Stanley Wright More

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Mike was very helpful and informative about possible choices. Plus, we were able to get the car quickly since my former vehicle was not running. When I brought my car in for service, the techs were po choices. Plus, we were able to get the car quickly since my former vehicle was not running. When I brought my car in for service, the techs were polite and I received good service. More

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People are very knowledgeable and friendly. They make buying a car a pleasure. Thats why I visit so often. I consider the people at Criswell my friends! Thank You, Sincerely, Tom Brittain buying a car a pleasure. Thats why I visit so often. I consider the people at Criswell my friends! Thank You, Sincerely, Tom Brittain More

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