Dino De Luca
Dino De Luca at Certified Benz & Beemer
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Dino De Luca | Page 5

General Manager

Certified Benz & Beemer

6725 E McDowell Rd
Scottsdale, AZ 85257

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4.5
45 Reviews
4.5

45 Reviews

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45 Reviews of Dino De Luca

November 09, 2022

Dealership Rating
Employee Rating

This dealership exceeded my expectations. I was prepared to go into battle and fight my way to get a fair deal. BUT...I was met by Tim Smith who let me explain where I was and what my expecta More

by Nuemarr33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Smith, Sara Al Taay , Dennis Murray

Nov 10, 2022

Certified Benz & Beemer responded

Dear Nuemarr: We cannot thank you enough for sharing your feedback with us. We are so glad that Tim, Dennis, and Sara all provided you with a fully transparent process without any pressure. We are grateful that you chose CBB and for your high praise. Please let us know when we can ever assist you again.

October 27, 2022

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Employee Rating

False advertisement in warranty specifications. Customer Service is non existent. Not enough loaner cars to meet customers needs. Would not recommend to others! More

by gebhartk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sara Al Taay , Tyrell

Nov 15, 2022

Certified Benz & Beemer responded

Dear Mr. Gebhart: We were very sorry to read your review. Subsequent to doing so, our General Manager, Dino DeLuca, reached out to you to clarify that any repairs to your clutch is generally not a covered component in any extended service contract as well as new car warranties. Mr. DeLuca discussed that it is possible that there must have been a misunderstanding that you thought a clutch would be a covered component in your service contract. In light of the possible misunderstanding, Mr. DeLuca offered you a discount to help with the cost of the clutch repair. Mr. DeLuca understood that you found that offer to be acceptable. We do apologize for the lack of a loaner vehicle being available during your most recent visit to our Service Department. Although we maintain a large number of loaners, there are times when all of them are in use. Sincerely, Jack Schneider, Owner

October 23, 2022

Dealership Rating
Employee Rating

Jeff was extremely helpful. The manager came out to meet us and was very supportive and helpful. Sara in the finance department was amazing at getting us the best rate! Overall, More

by Jackiemassey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sara Al Taay , Jeff Hallenbeck

Oct 24, 2022

Certified Benz & Beemer responded

Dear Jackiemassey: We couldn't be happier to hear how well you were treated by Jeff, Sara and the CBB team. We are grateful for your business and excited that you intend to return in the future. We look forward to providing you with another 5 Star experience when you do.

September 23, 2022

Dealership Rating
Employee Rating

Cameron was a great help. Got the right car. The guy knows his cars and was great to work with. Don’t hesitate to ask for him. Had issues with my car, initially, it was very i More

by Jmahenski
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Miller , Dan Ball, Michael Brodersen, Dana Jones, Cameron Winslow

Sep 23, 2022

Certified Benz & Beemer responded

Dear Jmahenski: We love to hear from our repeat customers and couldn't be happier that Cameron, Mark, Mike, Danny and Dana all helped you to have such a 5 Star experience. Thanks so much for your continued patronage and we look forward to being there for you in the future.

August 08, 2022

Dealership Rating
Employee Rating

We showed up to Certified Benz & Beemer and were instantly greeted with a warm welcome and introduced to Nick. He took wonderful care of us as we explored different models and options, and made sure More

by APalmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Radavich, Steve Wade

Aug 09, 2022

Certified Benz & Beemer responded

Dear APalmer: What a kind and wonderful review! We couldn't be happier that Nick was so friendly and helpful with your purchase and that Steve was so through going over your finance options. Thanks so much for your patronage as well as your recommendation of CBB to others. We look forward to providing you with another 5 Star experience on your next visit.

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